Surveys Plugin

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This topic has 9 replies, 2 voices, and was last updated 7 years by Kieran_SQ.

  • Author
  • November 10, 2017 at 21:19 #179494
     flavianodelgado
    Participant

    Hello,

    After I changed my server presented this problem.

    It only happens with disconnected user, that is, visitor.

    When we connect, the problem is solved.

     

    Can you help me?

    Attachments:
    You must be logged in to view attached files.
    November 11, 2017 at 17:29 #179553
     Kieran_SQ
    Moderator

    Hi,

    If this issue came about after switching servers/host it is almost certainly caused by some setting on the server – most likely is the PHP version.

    Please check what your previous PHP versions was and what it is currently, ask your host to change to the working version of PHP.

    Thanks,

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

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    November 11, 2017 at 17:41 #179559
     flavianodelgado
    Participant

    I went back to the same PHP version as before but the problem continues.

    November 11, 2017 at 17:44 #179561
     Kieran_SQ
    Moderator

    Hi,

    Please post your PHP error log for the last 48hrs only. If there is a lot of content please paste into a .txt file and upload to this ticket.

    Thanks,

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    November 11, 2017 at 18:16 #179571
     flavianodelgado
    Participant

    Error_log on attachment

    The last problem has already been resolved

    Attachments:
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    November 11, 2017 at 18:26 #179577
     Kieran_SQ
    Moderator

    Hi,

    Can you try deleting and reinstalling the plugin, clearing cache(s) and see if that resolves anything. If not it looks like you will have to contact the plugin developer directly as the error is coming from within their plugin and not an external factor / source. They can be reached at https://wordpress.org/support/plugin/wp-polls.

    Kieran.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    November 11, 2017 at 18:31 #179579
     flavianodelgado
    Participant

    Já fizemos essas coisas.
    Irei entrar em contato com eles. Obrigado!

    November 11, 2017 at 18:54 #179586
     Kieran_SQ
    Moderator

    Hi,

    Please let me know what the plugin developer says when they get back to you

    All the best,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    November 24, 2017 at 00:16 #180840
     flavianodelgado
    Participant

    The plugin updated and resolved the case. Thank you!
    Cheers.

    November 24, 2017 at 00:58 #180859
     Kieran_SQ
    Moderator

    Hi @flavianodelgado,

    Thanks for getting back to me, glad the plugin developers released a fix for this, I will let our development team know.

    All the best,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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