Surveys Plugin

[flavianodelgado]

Hello,

After I changed my server presented this problem.

It only happens with disconnected user, that is, visitor.

When we connect, the problem is solved.

 

Can you help me?

[Kieran_SQ]

Hi,

If this issue came about after switching servers/host it is almost certainly caused by some setting on the server – most likely is the PHP version.

Please check what your previous PHP versions was and what it is currently, ask your host to change to the working version of PHP.

Thanks,

Kieran.

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[flavianodelgado]

I went back to the same PHP version as before but the problem continues.

[Kieran_SQ]

Hi,

Please post your PHP error log for the last 48hrs only. If there is a lot of content please paste into a .txt file and upload to this ticket.

Thanks,

Kieran.

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[flavianodelgado]

Error_log on attachment

The last problem has already been resolved

[Kieran_SQ]

Hi,

Can you try deleting and reinstalling the plugin, clearing cache(s) and see if that resolves anything. If not it looks like you will have to contact the plugin developer directly as the error is coming from within their plugin and not an external factor / source. They can be reached at https://wordpress.org/support/plugin/wp-polls.

Kieran.

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[flavianodelgado]

Já fizemos essas coisas.
Irei entrar em contato com eles. Obrigado!

[Kieran_SQ]

Hi,

Please let me know what the plugin developer says when they get back to you

All the best,

Kieran

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[flavianodelgado]

The plugin updated and resolved the case. Thank you!
Cheers.

[Kieran_SQ]

Hi @flavianodelgado,

Thanks for getting back to me, glad the plugin developers released a fix for this, I will let our development team know.

All the best,

Kieran

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