This topic has 14 replies, 3 voices, and was last updated 6 years by Radu.

  • Author
  • #211221
     Oceanglim
    Participant

    Hello,
    Long ago I had this issue that the matching circle didn’t show, so I added the ‘BP Match plugin’. But then the percentage starts from 5, and I really would like it to start from 50 %. So I tried to deactivate BP Match and activated Profiles Matching in Theme Options. Since the upgrade of Sweetdate with Elementor when I did everything from scratch practically, I thought it would now work. But it didn’t. So I guess something might be wrong with my settings in Theme Options as I have exported the settings there and imported it after the upgrade. But I have no idea what it could be. The colors of the matching circle – is there any setup for it somewhere??

    Would be greatful for your help…

    Thanks

    Oceanglim

    #211222
     Kieran_SQ
    Moderator

    Hi,

    Your matching is working but you have some custom CSS that is hiding it. I have removed the below custom CSS and accompanying note from WP Admin > Theme Options > Styling Options > Quick CSS and it is now visible to me on the front end. Clear your browsers cache (Ctrl+F5) whilst viewing a profile to see the changes

    COPY CODE
    /*
    HIDE MATCHING SWEETDATE MATCHINGCIRCLE
    */
    
    .circular-item {
        display: none;
    }

    Thanks,

    Kieran

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    #211223
     Oceanglim
    Participant

    Of course! Thanks, Kieran – forgot about that!

    Now I remember….the issue wasn’t that it was invisible. The issue was and is still, that it only shows 50% to all members. I know for example that Admina and Admin has similar hobbies and should match to about 90 % , but they match 50%….Everybody match 50 % regardless of how the profile fields are filled in.

    #211224
     Kieran_SQ
    Moderator

    Hi,

    I checked your settings in Theme Options > Profile Matching and you’ve not configured this area correctly. The values for starting, complimentary and other fields must total 100. Currently your value is 160, adjust the values to total 100 depending on your need. I would recommend a lower starting value so that you get better matches.

    For information on how to set this section up please check the setup guide and scroll to ‘BP Profile Tabs & Matching’.

    https://archived.seventhqueen.com/sweetdate/article/install-update

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    #211225
     Oceanglim
    Participant

    Oh, thank you!

    I have a thought….When a user who has filled in his/her profile fields, and search for another user and this user has not filled in the profile fields…then the matching result will be the start percentage. But the user doesn’t understand that. So if the matching result shows 50% or even lower, the user might think that they don’t match.

    Is there a way to not show the matching circle if either of the two has not filled in their profile fields??
    Or what do you think about this?

    #211226
     Kieran_SQ
    Moderator

    Hi,

    I see what you mean with the psychology of a number below 50% and if needed you can keep the value of 50% as is, but this will give you a maximum of 50 percent to assign between the other fields, making matching on those few fields more intense.

    The code itself is very complex and to exclude the matching if X isn’t met would be a custom job for a developer and may lead to confusion for users.

    If this is something you’re interested in extending you can always reach out to our developers who would be happy to discuss your custom development. They can be reached by emailing dev@seventhqueen.com

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    #211227
     Oceanglim
    Participant

    Thank you Kieran!

    Okay, now I have tried all kind of settings, but it still ends up to whatever I set for starting percentage :(.

    #211232
     Kieran_SQ
    Moderator

    Hi,

    Your starting field is still 50, the remainder is therefore 50. Out of the remaining 50 you have assigned 100. All 3 fields count towards the 100.

    For example you have

    Starting 50
    Complementary fields percentage 10
    Other fields 40 + 20 + 20 + 5 + 5

    Where as it should be something like

    Starting 50
    Complementary fields percentage 10
    Other fields 10 + 10 + 5 + 5 + 5 + 5

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    #211234
     Oceanglim
    Participant

    Yes, I know…I tried that. But it didn’t help. I tried, 30 starting, Complementary fields percentage 10 and then 60 for hobbies.

    #211245
     Kieran_SQ
    Moderator

    Hi,

    In that case I will refer this ticket to a higher level of support for review. They’ll be in touch with you via this ticket as soon as they can, Monday to Friday, East European Time.

    Thank you for your patience,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    #211257
     Oceanglim
    Participant

    Thanks!
    In the meantime I have deactivated Custom Matching Settings in Theme Options.
    Just to turn on when testing….

    Thanks
    Oceanglim

    #211343
     Radu
    Moderator

    Hi

    See the attachment. IT looks like host it’s expired

    Cheers
    R

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #211358
     Oceanglim
    Participant

    Sorry, which attachment? Host expired???

    #211390
     Radu
    Moderator

    Sorry, forgot that

    IT seems now it works , checking right now

    Cheers
    R

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #211393
     Radu
    Moderator

    Hi,

    How they are off and they are displayed ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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