Issue with Kleo 3 and multisite 502 error

This topic has 17 replies, 3 voices, and was last updated 9 years by Abe.

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Tagged: 502 multisite
June 12, 2015 at 13:10 #62334

hma
Participant

Hello,
I have upgraded to KLEO 3 on multisite;The theme is active but when I try to enter the theme option on the main site or on a subsite I am gettting a 502 page. request too long. However the 502 page is very quick to display..
I know it is a Kleo 3 theme pb because 1) I am using other theme and I can enter their theming options and 2) This was working fine in kleo 2.x.
Can you look into it pls.
Best regards,
Hervé

June 12, 2015 at 13:15 #62335

hma
Participant

This reply has been set as private.

June 12, 2015 at 14:55 #62351

Abe
Keymaster

Hi, I will take a look and inspect this but please also provide FTP access.

Thanks

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June 12, 2015 at 15:00 #62354

hma
Participant

This reply has been set as private.

June 12, 2015 at 17:34 #62391

Abe
Keymaster

The credentials for the wordpress access don’t work. please check

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June 12, 2015 at 17:36 #62393

hma
Participant

This reply has been set as private.

June 12, 2015 at 19:24 #62432

hma
Participant

This reply has been set as private.

June 12, 2015 at 21:11 #62469

scottmriley
Participant

I’m having a similar problem, but I get a 404 page.

June 12, 2015 at 21:13 #62470

hma
Participant

Are you using wpengine as host ?

June 12, 2015 at 21:14 #62471

scottmriley
Participant

Are you replying to Scott Riley? If so, no, my host is webhostinghub.com.

June 12, 2015 at 21:49 #62478

hma
Participant

OK, so it is not link with a specific host provider…

June 12, 2015 at 23:25 #62509

hma
Participant

After done some inquiries with WPengine, it is not a cache issue as we looked into it with a server with no cache.

Please help me. I see only a kleo 3 issue right now.

June 13, 2015 at 00:12 #62518

hma
Participant

This reply has been set as private.

June 13, 2015 at 02:02 #62549

Abe
Keymaster

Hi, we are releasing 3.0.1 to address this issue that seems to be caused by a specific PHP version. you will get notified by Themeforest when is ready for download

Thanks

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June 13, 2015 at 02:04 #62550

hma
Participant

Thank you

June 13, 2015 at 23:56 #62655

Abe
Keymaster

Hi, please see my reply here related to KLEO 3.0.1 update and continue there the discussion on any theme options problem

https://archived.seventhqueen.com/forums/topic/installed-3-0-theme-options-disabled#post-62654

Thanks

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

June 15, 2015 at 01:06 #62741

Abe
Keymaster

@hma can you provide FTP access to this test site?
testkleo3.wpengine.com

I want to do some extra checks since that is the only way I can replicate the problem.
Thanks

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

June 15, 2015 at 01:41 #62750

Abe
Keymaster

@hma no longer needed. I managed to do some tests without the FTP and found what I was looking for. Many thanks

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.
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