Issue with Kleo 3 and multisite 502 error

[hma]

Hello,
I have upgraded to KLEO 3 on multisite;The theme is active but when I try to enter the theme option on the main site or on a subsite I am gettting a 502 page. request too long. However the 502 page is very quick to display..
I know it is a Kleo 3 theme pb because 1) I am using other theme and I can enter their theming options and 2) This was working fine in kleo 2.x.
Can you look into it pls.
Best regards,
Hervé

[hma]

This reply has been set as private.

[Abe]

Hi, I will take a look and inspect this but please also provide FTP access.

Thanks

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[hma]

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[Abe]

The credentials for the wordpress access don’t work. please check

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[hma]

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[hma]

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[scottmriley]

I’m having a similar problem, but I get a 404 page.

[hma]

Are you using wpengine as host ?

[scottmriley]

Are you replying to Scott Riley? If so, no, my host is webhostinghub.com.

[hma]

OK, so it is not link with a specific host provider…

[hma]

After done some inquiries with WPengine, it is not a cache issue as we looked into it with a server with no cache.

Please help me. I see only a kleo 3 issue right now.

[hma]

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[Abe]

Hi, we are releasing 3.0.1 to address this issue that seems to be caused by a specific PHP version. you will get notified by Themeforest when is ready for download

Thanks

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[hma]

Thank you

[Abe]

Hi, please see my reply here related to KLEO 3.0.1 update and continue there the discussion on any theme options problem

https://archived.seventhqueen.com/forums/topic/installed-3-0-theme-options-disabled#post-62654

Thanks

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[Abe]

@hma can you provide FTP access to this test site?
testkleo3.wpengine.com

I want to do some extra checks since that is the only way I can replicate the problem.
Thanks

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

@hma no longer needed. I managed to do some tests without the FTP and found what I was looking for. Many thanks

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