Icons not showing on page and dashboard

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This topic has 24 replies, 2 voices, and was last updated 9 years by sharmstr.

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  • August 25, 2015 at 13:01 #74491
     wbz
    Participant

    Hello,

    I noticed some icons doesn’t show beside the label names both on the front-end and the dashboard. I attached screenshots of pages where they have the issue. Pls advice how to resolve it.

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    August 25, 2015 at 13:06 #74495
     sharmstr
    Moderator

    Did you recently turn on ssl? Basically your font files aren’t loading.

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    August 25, 2015 at 13:08 #74496
     wbz
    Participant

    Thanks for the prompt reply. Yes, i enabled SSL. Is there a way to make the fonts load with SSl on?

    August 25, 2015 at 13:11 #74499
     sharmstr
    Moderator

    Clear your cache or cdn.

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    August 25, 2015 at 13:12 #74500
     sharmstr
    Moderator

    also, this may help: https://archived.seventhqueen.com/forums/topic/uploading-media-icon-not-appears-on-active-stream#post-71585

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    August 25, 2015 at 13:14 #74502
     wbz
    Participant
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    August 25, 2015 at 14:47 #74524
     wbz
    Participant
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    August 26, 2015 at 01:24 #74645
     wbz
    Participant
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    August 26, 2015 at 12:48 #74678
     sharmstr
    Moderator

    In every case I’ve been involved in, clearing the cache and purging the cdn solved the issue. Are you positive that its still not trying to server old files? What errors are you getting when you use your browser inspector?

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    August 26, 2015 at 22:29 #74760
     wbz
    Participant
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    August 26, 2015 at 22:55 #74764
     sharmstr
    Moderator

    If you want to give me access, I’ll be happy to take a look as well.

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    August 26, 2015 at 23:25 #74767
     wbz
    Participant
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    August 27, 2015 at 00:01 #74769
     wbz
    Participant
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    August 27, 2015 at 14:27 #74838
     sharmstr
    Moderator

    I need a link to the site

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    August 27, 2015 at 14:31 #74839
     wbz
    Participant
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    August 27, 2015 at 15:19 #74845
     sharmstr
    Moderator

    I needed access to so I could see the theme options. But doesnt matter. The same thing is happening with jetpack. If you look at the console, its throwing 403 forbidden errors when trying to load the jetpack fonts. So I suppose I can assume its doing the same for the fontello fonts.

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    August 27, 2015 at 15:21 #74847
     wbz
    Participant
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    August 27, 2015 at 19:54 #74896
     wbz
    Participant
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    August 27, 2015 at 20:32 #74921
     sharmstr
    Moderator

    Kleo isnt causing it and its nothing I can fix. Its a 403 Forbidden error. I thought you knew what that meant since you said “Yes…” http://pcsupport.about.com/od/findbyerrormessage/a/403error.htm

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    August 27, 2015 at 20:54 #74932
     wbz
    Participant
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    August 27, 2015 at 21:09 #74937
     sharmstr
    Moderator

    Sorry for the confusion. I figured if you knew what it was that you’d also know that there’s nothing I can do. You need to do it or contact your host to help.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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    August 27, 2015 at 21:11 #74939
     wbz
    Participant

    Ok…Thanks for your assistance. 🙂

    August 27, 2015 at 21:12 #74940
     sharmstr
    Moderator

    Anytime 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    August 28, 2015 at 01:42 #74984
     wbz
    Participant

    Hello sharmstr, i traced the issue to an .htaccess rule which must have been blocking the icon fonts.

    The rules below were in an htaccess file in the wp-content directory

    COPY CODE
    # File Control
Order deny,allow
Deny from all
<Files ~ ".(xml|css|jpe?g|png|gif|js|pdf|doc|docx|ppt|pptx)$">
Allow from all
</Files>
#

    I deleted the file and the icons are now visible. 🙂
    I’ll try adding the font icons extensions to the list of allowed files and observe the result.
    I hope it helps anyone having similar issues. (y)
    Thanks

    August 28, 2015 at 02:12 #74991
     sharmstr
    Moderator

    Awesome. Thank you for sharing.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

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