Icons not showing on page and dashboard

[wbz]

Hello,

I noticed some icons doesn’t show beside the label names both on the front-end and the dashboard. I attached screenshots of pages where they have the issue. Pls advice how to resolve it.

Attachments:

You must be logged in to view attached files.

[sharmstr]

Did you recently turn on ssl? Basically your font files aren’t loading.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[wbz]

Thanks for the prompt reply. Yes, i enabled SSL. Is there a way to make the fonts load with SSl on?

[sharmstr]

Clear your cache or cdn.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[sharmstr]

also, this may help: https://archived.seventhqueen.com/forums/topic/uploading-media-icon-not-appears-on-active-stream#post-71585

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[wbz]

This reply has been set as private.

[wbz]

This reply has been set as private.

[wbz]

This reply has been set as private.

[sharmstr]

In every case I’ve been involved in, clearing the cache and purging the cdn solved the issue. Are you positive that its still not trying to server old files? What errors are you getting when you use your browser inspector?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[wbz]

This reply has been set as private.

[sharmstr]

If you want to give me access, I’ll be happy to take a look as well.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[wbz]

This reply has been set as private.

[wbz]

This reply has been set as private.

[sharmstr]

I need a link to the site

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[wbz]

This reply has been set as private.

[sharmstr]

I needed access to so I could see the theme options. But doesnt matter. The same thing is happening with jetpack. If you look at the console, its throwing 403 forbidden errors when trying to load the jetpack fonts. So I suppose I can assume its doing the same for the fontello fonts.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

Attachments:

You must be logged in to view attached files.

[wbz]

This reply has been set as private.

[wbz]

This reply has been set as private.

[sharmstr]

Kleo isnt causing it and its nothing I can fix. Its a 403 Forbidden error. I thought you knew what that meant since you said “Yes…” http://pcsupport.about.com/od/findbyerrormessage/a/403error.htm

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[wbz]

This reply has been set as private.

[sharmstr]

Sorry for the confusion. I figured if you knew what it was that you’d also know that there’s nothing I can do. You need to do it or contact your host to help.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[wbz]

Ok…Thanks for your assistance. 🙂

[sharmstr]

Anytime 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[wbz]

Hello sharmstr, i traced the issue to an .htaccess rule which must have been blocking the icon fonts.

The rules below were in an htaccess file in the wp-content directory

COPY CODE

# File Control
Order deny,allow
Deny from all
<Files ~ ".(xml|css|jpe?g|png|gif|js|pdf|doc|docx|ppt|pptx)$">
Allow from all
</Files>
#

I deleted the file and the icons are now visible. 🙂
I’ll try adding the font icons extensions to the list of allowed files and observe the result.
I hope it helps anyone having similar issues. (y)
Thanks

[sharmstr]

Awesome. Thank you for sharing.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[Author]

Posts