This topic has 32 replies, 4 voices, and was last updated 7 years by 
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Hello.
In the buddypress plugin, the buddy add button is not working.
You click and it just keeps loading. How do I solve this?
Hello, please try to deactivate some plugins and test again, as it could be a plugin conflict, let me know 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Umm Try this.
Go to Appearance and active SweetDate Parent Theme (no Child),
After that, go to Members Page and Try the Button. If the Button Works, the problem is something in your Child Theme, maybe a Code (in functions.php).Hello, just as @roader said, or share admin credentials as a private reply 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, wp-admin access too please? 🙂 And sure if i find out the issue i will let you know 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, i saw you have an old version o the theme, can you update the theme and wordpress too? Maybe that is the issue?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
So here’s the problem.
According to themeforest specifications, the wordpress they guarantee is 4.7.x, use 4.7.5
We have already re-read the site once, when I used 4.8, it was a problem. And believe me, our site is already very configured.I’m afraid to update wordpress. But does updating the theme only, would it solve it?
If so, can you update me? I could not update.Hello i would be happy to update it for you, but i couldnt login to ftp 🙁
Do you have cpanel?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi,
Just I’ve de-activated all plugins then I’ve accepted the friend request and I was able !!!
So, deactivate plugins one by one and check again to accept friend.
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionSo the problem is the woocommerce plugin, but it is much needed on the site. How can I resolve this?
Hi,
Do you have some addon installed for WooCommerce? Cuz on my local install while I’m using latest theme version + all plugins updated to latest versions including Woocommerce as well. I’m able to accept any friendship without any problem.
Try to leave activated ONLY BuddyPress and WooCommerce and give a try again, if you encounter the same enable wp_debug and do the same action again to see if it’s written something in debug related to this.
Also, you can try to re-install the WooCommerce.Follow these steps to enable wp debug:
- Connect to your server by FTP
- Look in root directory of your WordPress install and open wp-config.php
- Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
COPY CODEdefine( 'WP_DEBUG', true );- After this line add this:
COPY CODEdefine( 'WP_DEBUG_LOG', true );WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).
Repeat the described actions and then check the debug.log file and let me know what error appears.
Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionI’ve done this.
When active only buddypress and woocommerce the action accept stop work.
buddypress and any plugins, the action accept is OK, but when active o Woocommerce, the problem return.“WP_DEBUG” “WP_DEBUG_LOG” i’m change this and don’t solved.
Go to uninstall after install again.
I’ll see you solved.The idea of adding wp_debug true and wp_debug_log true was to reproduce the accept situation where the issue occurs then in the debug.log file you will see related information, just upload the debug.log file here, also if you have installed any woo commerce addon try to de-activate it.
I’m using BuddyPress and woo commerce and I can accept friendship request with no errors
Cheers
RHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution“The idea of adding wp_debug true and wp_debug_log true was to reproduce the accept situation where the issue occurs then in the debug.log file you will see related information, just upload the debug.log file here, also if you have installed any woo commerce addon try to de-activate it.”
R: For me it showed no problem.
I was seeing it and my problem really is woocommerce. It’s no extension of woocommerce, because I deactivated the extensions one by one and it did not solve, but when I turned off the woocommerce it worked.How can I solve this problem? You’re hindering me from starting the site.
Hi,
I see I don’t have another advice for the moment, just provide to me FTP credentials and wp admin to take a closer look
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
Indeed, the bug shows noting, maybe a level up the errors are turned off.
Please look in the cpanel for error log and provide it here, if the error logs it’s empty ask the hosting the provider if he knows a reason for the err_log function, not works and also for the wp_debug function that displays nothing. even a server error its throw.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
Just I’ve de-activated all plugins except BuddyPress and I’ve accepted the friend request without any problem so one of your plugins causes, that, I think JetPack, now I will enable back the plugins to not disrupt something now for your user’s and just to this procedure.
So just de-activate all plugin except BuddyPress then activate one by one back untill you find the problematic plugin.
That’s all
Cheers
R.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHi,
No problen
Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionHey, I’m back.
My site stay with very problems with WOOCOMMERCE.
The theme not reply with WooCommerce, miscellaneous bugs, Blocked, the button add friend not work, etc.The meet solution, was install one version lower of WooCommerce.
Solved my problem of the button, but see new problems, the most aggravating is:
My site stay VERY slow.How can solved this problem?
I need this shop.
Your theme, with all that problems, not work for me.Send us update of theme, but compatible with WooCommerce, please!
————————————————————————————————You have already my credentials.
Hi,
If you have a theme version older than 4.2.8 you should update it for woocommerce 3.1 compat.
You can de-activate the unused plugins for a better performance, and use this plugin: https://wordpress.org/plugins/p3-profiler/ you can see what plugin uses significant resources.
I recommend you to take a look ar this nice guide: https://seventhqueen.com/blog/code-snippets/the-definitive-wordpress-speed-guide-step-by-step-easy.html most sure will help you
Cheers
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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