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Tagged: blank screen, dashboard hidden, wp-admin, plugins, blank page
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September 27, 2014 at 21:23 #29974StephanusParticipant
Hi there,
I updated my KLEO Theme and all it’s plugins. As far as I can remember, everything on my site was fine until I manually updated the K-Elements plugin.
My website http://www.happyandhealthy.co still looks fine, apart from the Blog page (http://www.happyandhealthy.co/blog/) where the layout looks funny and some of the images on my website are not in full colour (almost greyish / faded out). Also,s the ‘Community’ links at the top of my home page no longer work.
The greatest issue I have, however, is the fact that I can’t access the back-end of my site. When I log in at http://www.happyandhealthy.co/wp-login.php, it allows me to log in and I see my home page with the Dashboard / Editing buttons at the top of the page. However, when I click on Dashboard, Edit Page, Themes or any of the buttons above, I am presented with a white screen. As a result, I’m unable to edit any of my pages or access the back-end of my site. I’ve also noticed that the blog on my
I’m not sure, but it seems like it’s basically any URLs that have ‘wp-admin/’ in the URL.
Please help me to resolve this issue. I looked at your other related topics, but it didn’t help me, maybe because I’m not very familiar with FTP, etc. However, maybe you can provide me with very specific instructions?
Maybe I can give you access to my site so that you can see what’s going on?
Thanks!
September 27, 2014 at 22:51 #29976StephanusParticipantUpdate:
I finally managed to access the Dashboard section of my website. (It seemed to have something to do with K-Elements.)
Anyway, my blog still looks terrible (see attached screenshot), and my ‘Community’ and ‘Account’ links at the top don’t work.
How can I fix these 3 issues? Certain things aren’t working on the home page either, e.g. I should have an image of an apple on a grey background, but it is only showing the grey background. Also, the ‘number of meals’ and other figures are supposed to work as animations, but they don’t.
Please help. Thanks!
Attachments:
You must be logged in to view attached files.September 28, 2014 at 00:50 #29985StephanusParticipantUpdate:
I’ve reinstalled K-Elements, Visual Composer and Revolution Slider as per your instructions on to see if this will resolve my remaining issues. However, it broke my theme again. I couldn’t access my site’s back-end / dashboard again.
I then logged in via FTP and renamed plugins to pluginshold, which enabled me to access my site’s back-end / dashboard. I then changed the folder back to plugins and could see all my plugins (which were marked inactive). I activated all of them except for K-Elements, and everything worked fine up to here (although my website still looked terrible). When I then activated K-Elements, I once again only got a blank screen.
Please help. Why is this happening?
Thanks.
September 29, 2014 at 12:55 #30067CatalinModeratorwhat version of k-elemets you have?
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionSeptember 29, 2014 at 20:45 #30139StephanusParticipantI’ve got the most recent version. I believe it’s 2.1.
At the moment I can’t login to my dashboards because I’d need to disable my plugins via FTP (by renaming plugins to pluginshold), then manually go and activate them one by one. However, whenever I do this, everything is fine up until the point that I activate K-Elements. As soon as I do this, the screen goes blank.
October 1, 2014 at 19:21 #30371CatalinModeratorHello,
This problem may come from incompatibility with a 3rd party plugin you have installed… I suggest you to deactivate all of them and activate them one by one, starting with k-elements, and see which one causes the problem.
let me know how this goes… its important to tell if this happens only with k-elements active.
Thank you,
CatalinHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionOctober 1, 2014 at 22:12 #30396sharmstrModerator@catalin: more info here https://archived.seventhqueen.com/forums/topic/menu-dropdown-not-working
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
October 3, 2014 at 19:32 #30586AbeKeymasterYou have a JS error most probably. Use this archive for K-elements that is the latest one https://archived.seventhqueen.com/wp-content/uploads/2014/10/k-elements.zip
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.October 7, 2014 at 12:48 #30918AbeKeymasterHi @Stephanus
You should make sure you have the latest version of KLEO theme installed and if that does not solve the problem give me your FTP details to take a quick lookHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.October 11, 2014 at 03:14 #31393AbeKeymasterHi, Your KLEO version 1.4.1 and it is a pretty old version since now the latest one is 2.0. This is probably the problem and I will upload it on your server now.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.October 11, 2014 at 03:17 #31394AbeKeymasterI am not able to connect so please re-download the theme from Themeforest and follow the docs to manually update
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.October 12, 2014 at 00:32 #31447AbeKeymaster@Stephanus I am glad you managed to solve it by updating the theme. You should only update the parent theme since the child theme contains your own customizations and the child theme from our package is always the same.
The automatic update will update the parent theme onlyHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.November 14, 2014 at 03:55 #35399StephanusParticipantHi Abe, thanks for your message. It seems like my automatic updates only update the child theme and not the parent theme. How can I ensure that my things are set up correctly?
November 14, 2014 at 15:34 #35430AbeKeymaster@Stephanus only the parent theme gets updated
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.August 24, 2015 at 19:06 #74395ittParticipantHi
after updating the Theme im having Admin blank page and i can not access the dashboard
Help please
Thank you
August 24, 2015 at 19:31 #74397AbeKeymasterHi @itt,
set WP_DEBUG to TRUE in wp-config.php to see the errors you are gettingHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer. -
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