Blank screens when trying to access dashboard

[Stephanus]

Hi there,

I updated my KLEO Theme and all it’s plugins. As far as I can remember, everything on my site was fine until I manually updated the K-Elements plugin.

My website http://www.happyandhealthy.co still looks fine, apart from the Blog page (http://www.happyandhealthy.co/blog/) where the layout looks funny and some of the images on my website are not in full colour (almost greyish / faded out). Also,s the ‘Community’ links at the top of my home page no longer work.

The greatest issue I have, however, is the fact that I can’t access the back-end of my site. When I log in at http://www.happyandhealthy.co/wp-login.php, it allows me to log in and I see my home page with the Dashboard / Editing buttons at the top of the page. However, when I click on Dashboard, Edit Page, Themes or any of the buttons above, I am presented with a white screen. As a result, I’m unable to edit any of my pages or access the back-end of my site. I’ve also noticed that the blog on my

I’m not sure, but it seems like it’s basically any URLs that have ‘wp-admin/’ in the URL.

Please help me to resolve this issue. I looked at your other related topics, but it didn’t help me, maybe because I’m not very familiar with FTP, etc. However, maybe you can provide me with very specific instructions?

Maybe I can give you access to my site so that you can see what’s going on?

Thanks!

[Stephanus]

Update:

I finally managed to access the Dashboard section of my website. (It seemed to have something to do with K-Elements.)

Anyway, my blog still looks terrible (see attached screenshot), and my ‘Community’ and ‘Account’ links at the top don’t work.

How can I fix these 3 issues? Certain things aren’t working on the home page either, e.g. I should have an image of an apple on a grey background, but it is only showing the grey background. Also, the ‘number of meals’ and other figures are supposed to work as animations, but they don’t.

Please help. Thanks!

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[Stephanus]

Update:

I’ve reinstalled K-Elements, Visual Composer and Revolution Slider as per your instructions on to see if this will resolve my remaining issues. However, it broke my theme again. I couldn’t access my site’s back-end / dashboard again.

I then logged in via FTP and renamed plugins to pluginshold, which enabled me to access my site’s back-end / dashboard. I then changed the folder back to plugins and could see all my plugins (which were marked inactive). I activated all of them except for K-Elements, and everything worked fine up to here (although my website still looked terrible). When I then activated K-Elements, I once again only got a blank screen.

Please help. Why is this happening?

Thanks.

[Catalin]

what version of k-elemets you have?

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[Stephanus]

I’ve got the most recent version. I believe it’s 2.1.

At the moment I can’t login to my dashboards because I’d need to disable my plugins via FTP (by renaming plugins to pluginshold), then manually go and activate them one by one. However, whenever I do this, everything is fine up until the point that I activate K-Elements. As soon as I do this, the screen goes blank.

[Catalin]

Hello,

This problem may come from incompatibility with a 3rd party plugin you have installed… I suggest you to deactivate all of them and activate them one by one, starting with k-elements, and see which one causes the problem.

let me know how this goes… its important to tell if this happens only with k-elements active.

Thank you,
Catalin

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[sharmstr]

@catalin: more info here https://archived.seventhqueen.com/forums/topic/menu-dropdown-not-working

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This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[Abe]

You have a JS error most probably. Use this archive for K-elements that is the latest one https://archived.seventhqueen.com/wp-content/uploads/2014/10/k-elements.zip

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[Stephanus]

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[Abe]

Hi @Stephanus
You should make sure you have the latest version of KLEO theme installed and if that does not solve the problem give me your FTP details to take a quick look

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[Stephanus]

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[Abe]

Hi, Your KLEO version 1.4.1 and it is a pretty old version since now the latest one is 2.0. This is probably the problem and I will upload it on your server now.

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[Abe]

I am not able to connect so please re-download the theme from Themeforest and follow the docs to manually update

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[Stephanus]

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[Abe]

@Stephanus I am glad you managed to solve it by updating the theme. You should only update the parent theme since the child theme contains your own customizations and the child theme from our package is always the same.
The automatic update will update the parent theme only

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[Stephanus]

Hi Abe, thanks for your message. It seems like my automatic updates only update the child theme and not the parent theme. How can I ensure that my things are set up correctly?

[Abe]

@Stephanus only the parent theme gets updated

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[Stephanus]

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[itt]

@Abe

Hi

after updating the Theme im having Admin blank page and i can not access the dashboard

Help please

Thank you

[Abe]

Hi @itt,
set WP_DEBUG to TRUE in wp-config.php to see the errors you are getting

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[itt]

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[itt]

@Abe

Hi Again

per one suggestion i add define(‘WP_MAX_MEMORY_LIMIT’, ‘384M’); to wp config and admin dashboard start working again
ill see if keep working

can you please private my previous reply by mistake i added root address

Thank you

[Author]

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