Changing images

[Oceanglim]

Hi, when I change images in STYLING OPTIONS or in HOME PAGE, and then press Update, the old images are still showing on the updated webpage….Is there anything else I need to do, when I change images? Also if I remove background color and then click update….the background color is still showing on updated webpage…Other settings seem to respond immediately.

Thanks!

[Laura]

Hello, do you have any cache plugin? If yes, try to deactivate it, if not, try to clean your browser cache using ctrl+f5 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Oceanglim]

Hi Laura!
The other day my wp-admin crasched…couldnt enter it….Only grey blank page.
So I had to contact the technicians at my host. They sad something was wrong with my theme, and that he had to deactivate it. If I would activate it again it would crasch. Anyway…..he worked on the issue a bit more, and said that I could continue…everything was fine.

Today I discovered that my child theme was deactivated, and realized that the technicians might had forgot to reactivate it. So I activated it, and then BOOOOM – grey blank page AGAIN. So something is apparently very wrong with my child theme. Only codes I have put there are codes I got from you….as far as I can think of. Oh, I changed position (tried to)of Register Form….that’s all. And that was in a code I got from you to make Register form a little transparent…

Anyway…Now I talked to the technicians again…They could activate my theme again, but my child theme doesn’t work to activate. The techncians asked me to share the following loggs with you:

[28-Apr-2016 16:11:41 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home/mrnicwft/public_html/wp-content/themes/sweetdate-child/functions.php:22) in /home/mrnicwft/public_html/wp-login.php on line 390
[28-Apr-2016 16:11:41 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home/mrnicwft/public_html/wp-content/themes/sweetdate-child/functions.php:22) in /home/mrnicwft/public_html/wp-login.php on line 403
[28-Apr-2016 16:11:41 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home/mrnicwft/public_html/wp-content/themes/sweetdate-child/functions.php:22) in /home/mrnicwft/public_html/wp-includes/pluggable.php on line 1171
[28-Apr-2016 16:33:20 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home/mrnicwft/public_html/wp-content/themes/sweetdate-child/functions.php:22) in /home/mrnicwft/public_html/wp-includes/pluggable.php on line 1171

Can you look into this?

Thanks!
Prelaunching my site tonight and launching it day after tomorrow!

[Laura]

Hello, please share the contents of your functions.php of child theme 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Oceanglim]

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[Laura]

Hello, are you still having those errors? Let me know 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Oceanglim]

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[Laura]

Hello 🙂
1. That is the about me field, but you can use any field you want, just follow this https://archived.seventhqueen.com/sweetdate/article/add-profile-information-member-name-members-directory

2. As is a repeated issue, maybe its related to a custom code or plugin, try to use the main theme to se if they disappear and also deactivate some plugins.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Oceanglim]

Hello Laura!
Hope you’re doing fine.

Can I use another gateway than is choosable in PMP Gateway settings?
Can I then select “Testing only” in the gateway dropdown options, and add code for another gateway? Would that work?

Thanks
Jenni

[Laura]

Hello, check http://www.paidmembershipspro.com/features/payment-gateway-integration/ 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Oceanglim]

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[Oceanglim]

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[Laura]

Hello, cant access your site as it asks for a password

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Oceanglim]

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[Laura]

Hello, try by adding this to style.css of child theme

COPY CODE

@media only screen and (max-width: 940px) {
.top-bar {
    background: transparent !important;
}
.top-bar > ul .name h1 a {
    background: transparent !important;
}
.top-bar ul > li.toggle-topbar {
    background: transparent !important;
}
}

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Oceanglim]

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[Laura]

Hello, fixed, here is the code

COPY CODE

@media only screen and (max-width: 940px) {
.top-bar {
    background: transparent !important;
}
.top-bar ul .name h1 a {
    background: transparent !important;
}
.top-bar ul li.toggle-topbar {
    background: transparent !important;
}
}

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Oceanglim]

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[Laura]

Hello, i cant see your website fine, all i see is a password input, even logged in

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Oceanglim]

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[Oceanglim]

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[Laura]

Hello, for the menu, add this to style.css of child theme

COPY CODE

@media only screen and (max-width: 940px) {
.top-bar ul > li.active, .top-bar ul > li:hover {
    background: transparent !important;
}
}

For the icon issue, did you add any new plugin recently? try to deactivate them and test again, if not, contact your hosting provider 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Oceanglim]

Thanks Laura!!
Now my menu looks proper! 🙂

I have a question…If I choose recurring payments with first month free as a trial. When is the latest a member can cancel subscription to not get charged for next month?

Does PaidMembershipPro handle all that, or does it require anything from me?

Thanks /J

[Laura]

Hello, its handled automatically, they can cancel anytime

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Oceanglim]

Thanks for your reply…
1. So members can cancel one day before their membership gets prolonged, and then they will not be charged for new period?

I am about to change to recurring subscription from one time payment, but I am concerned about lack of money on members bank accounts. How does it work?
2. If money is not on their bank account at withdrawal date…will there be any automatic reminder email going to the member, that is included?? I currently use Stripe.

3. If a member has chosen e.g. 3 months’ membership, and cancels after 2 months. Will he/she still get charged for the third month, right?

4. I would like to have my datingsite as an app as well….Do you have any system for that? What would be the easiest way? Is it possible to convert a SweetDate site to an app, or is the way to rebuild everything into, for example, BuddyApp?

Best Regards,
Jenni

[Laura]

Hello, maybe this helps https://www.paidmembershipspro.com/documentation/
1- If they cancel before due date, they are not charged
2- If they do not have money, there is a renewal email and a suspension
3- If they choose a monthly level, they will pay each month, if they cancel before due date, they are not charged. If they select a 3 month level, they are charged right away the 3 month price.
4- If you want an app custom service, you can contact me at laura@seventhqueen.com

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Oceanglim]

Hello, maybe this helps https://www.paidmembershipspro.com/documentation/
1- If they cancel before due date, they are not charged
2- If they do not have money, there is a renewal email and a suspension
What exactly do you mean by RENEWAL EMAIL?
3- If they choose a monthly level, they will pay each month, if they cancel before due date, they are not charged. If they select a 3 month level, they are charged right away the 3 month price.
Sorry, I might have explained my question badly. If I offer for example a “3 month’s membership level” with recurring subscription with withdrawal every month (instead of one time payment for the whole period of time), and the member cancels after about, let’s say, 1 month. Will the member still be charged for the rest of the 3 month period?

I have one monthly price for 3 months, a better monthly price for 6 months and an even better monthly price for 12 months. If, for example, a 12 months member cancels after, let’s say, 6 months, I still want them to pay for the whole comitted period of 12 months. Otherwise there is no point of cheaper price when assigning for 12 months, right?
Do you get my point and my question now?

What is your experience? Do most dating sites offer monthly payment if signing for 3, 6 or 12 months, or do most dating sites offer one time payment?

4- If you want an app custom service, you can contact me at laura@seventhqueen.com

Thanks
Oceanglim

[Laura]

Hello, 2- A reminder email
3- Maybe this “graphic” helps ( attached )
They dont pay each month for a 12 month package, they pay the whole 12 months at the start, so if they cancel after 4 months, they lost the other months they paid, you dont, as they paid it at the first month

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

Attachments:

You must be logged in to view attached files.

[Oceanglim]

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[Laura]

Hello, maybe you have the prices bad, can you share a screenshot of the level setting?
About the login, if they did login and it asks to login, it might be a cache issue, check if you have a cache plugin and disable object cache or page cache

Pending users are users that didnt activate their account yet, you can activate them if you want

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Oceanglim]

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[Oceanglim]

I think you still have my credentials if you could take a look att my checkout issue, I would be glad :-)…
I deactivated all lately installed plugins, but it didn’t help.

I just realized, that when I login to another user….It says: You are already logged in. For example…I logged in as Olli. But when I entered Profile, I am another user Evelina. Which means it doesn’t seem to recognize who is logged in…So it keeps asking to login or to register another account. And when logging in with another account, it says you are logged in already, which is not true.

Anyway….Hope you can help
Best Regards,
Jenni

[Laura]

Hello 🙂 do not edit the user info about membership, leave it like default, so pmpro can work properly 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Oceanglim]

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

There are theme problems or just you don’t know how to configure some plugins ?

Let me know how can i help you regarding the theme

Cheers
R.

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What support service includes ? What not ?

[Oceanglim]

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[Radu]

Hi,

That it’s a normal behaviour, there is no bug to fix it.

For the moment we don’t have any quick solution for that..

Cheers
R.

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What support service includes ? What not ?

[Oceanglim]

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[Oceanglim]

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