Changing images

[Oceanglim]

Hi, when I change images in STYLING OPTIONS or in HOME PAGE, and then press Update, the old images are still showing on the updated webpage….Is there anything else I need to do, when I change images? Also if I remove background color and then click update….the background color is still showing on updated webpage…Other settings seem to respond immediately.

Thanks!

[Laura]

Hello, do you have any cache plugin? If yes, try to deactivate it, if not, try to clean your browser cache using ctrl+f5 🙂

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[Oceanglim]

Hi Laura!
The other day my wp-admin crasched…couldnt enter it….Only grey blank page.
So I had to contact the technicians at my host. They sad something was wrong with my theme, and that he had to deactivate it. If I would activate it again it would crasch. Anyway…..he worked on the issue a bit more, and said that I could continue…everything was fine.

Today I discovered that my child theme was deactivated, and realized that the technicians might had forgot to reactivate it. So I activated it, and then BOOOOM – grey blank page AGAIN. So something is apparently very wrong with my child theme. Only codes I have put there are codes I got from you….as far as I can think of. Oh, I changed position (tried to)of Register Form….that’s all. And that was in a code I got from you to make Register form a little transparent…

Anyway…Now I talked to the technicians again…They could activate my theme again, but my child theme doesn’t work to activate. The techncians asked me to share the following loggs with you:

[28-Apr-2016 16:11:41 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home/mrnicwft/public_html/wp-content/themes/sweetdate-child/functions.php:22) in /home/mrnicwft/public_html/wp-login.php on line 390
[28-Apr-2016 16:11:41 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home/mrnicwft/public_html/wp-content/themes/sweetdate-child/functions.php:22) in /home/mrnicwft/public_html/wp-login.php on line 403
[28-Apr-2016 16:11:41 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home/mrnicwft/public_html/wp-content/themes/sweetdate-child/functions.php:22) in /home/mrnicwft/public_html/wp-includes/pluggable.php on line 1171
[28-Apr-2016 16:33:20 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home/mrnicwft/public_html/wp-content/themes/sweetdate-child/functions.php:22) in /home/mrnicwft/public_html/wp-includes/pluggable.php on line 1171

Can you look into this?

Thanks!
Prelaunching my site tonight and launching it day after tomorrow!

[Laura]

Hello, please share the contents of your functions.php of child theme 🙂

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[Oceanglim]

Hi Laura :-)!
Thank you!!

Seems like my Child Theme is acitvated again….Maybe you managed to activate it for me?? In that case – Thanks very much, Laura! 🙂
Anyway, here is my Functions.php of child theme:

Functions.php of child theme :

<?php
/**
* @package WordPress
* @subpackage Sweetdate
* @author SeventhQueen <themesupport@seventhqueen.com>
* @since Sweetdate 1.0
*/
/**
* Sweetdate Child Theme Functions
* Add extra code or replace existing functions
*/
?>

Thank you very much!
Jenni

[Laura]

Hello, are you still having those errors? Let me know 🙂

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[Oceanglim]

Hi Laura!
I tried to connect with Radu, but it seems he is out of office. So I hope you can help me :-):

2. Presentation text on Members Page. I attach you a printscreen. I made a red circle of the text I refer to.

Where exactly do the users fill in this presentation text? And where exactly do I open that function?

3. I am having an issue…..Only one out of three Member Levels shows…?? I had this issue once before I remember…. I didn’t do any changes or so….all of a sudden only one of them were showing. Then I copied them and and removed the originals. Then it worked properly. But after a while they dissapearad again.
Could you please look into it??

http://testing2.bildafamilj.nu/wp-admin
Login:
Oceanglim
ThereseTesting2

Best Regards,
Jenni

[attachment file=129771]

[Laura]

Hello 🙂
1. That is the about me field, but you can use any field you want, just follow this https://archived.seventhqueen.com/sweetdate/article/add-profile-information-member-name-members-directory

2. As is a repeated issue, maybe its related to a custom code or plugin, try to use the main theme to se if they disappear and also deactivate some plugins.

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[Oceanglim]

Hello Laura!
Hope you’re doing fine.

Can I use another gateway than is choosable in PMP Gateway settings?
Can I then select “Testing only” in the gateway dropdown options, and add code for another gateway? Would that work?

Thanks
Jenni

[Laura]

Hello, check http://www.paidmembershipspro.com/features/payment-gateway-integration/ 🙂

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[Oceanglim]

Thanks!!

Another thing:

See attached pic. This blue menu background pops up when using a iPad! But not on Samsung Tab and only on my computer if I zoom in my screen to over 100%, and not on Mac.

It looks really ugly on the Ipad, covering the eyes in the photo.
The only blue settings are Header background and Breadcrumb. I have tried to check those blue settings off, but the blue menu background still appears anyway. There is nothing set to blue in menu.

Any solution?

Thanks
Jenni

[attachment file=134653]

[Oceanglim]

My credentials:

URL Admin area: http://bildafamilj.nu/wp-admin/
Username: Oceanglim
Password: sds%^732s!@mn

[Laura]

Hello, cant access your site as it asks for a password

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[Oceanglim]

Sorry, thought you could enter it from bildafamilj.nu/wp-admin…
But here is the site password: onlyme

Appreciate your help!
Thanks,
Jenni

[Laura]

Hello, try by adding this to style.css of child theme

COPY CODE

@media only screen and (max-width: 940px) {
.top-bar {
    background: transparent !important;
}
.top-bar > ul .name h1 a {
    background: transparent !important;
}
.top-bar ul > li.toggle-topbar {
    background: transparent !important;
}
}

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[Oceanglim]

Hi thanks a lot, but it doesn’t make any difference – sorry..
Should it really be named “top-bar” and not “menu-bar”?? Anyway, I tried with “menu-bar” as well, instead of “top-bar” but it didn’t make any difference either.

You have my credentials 🙂

Best Regards,
Jenni

[Laura]

Hello, fixed, here is the code

COPY CODE

@media only screen and (max-width: 940px) {
.top-bar {
    background: transparent !important;
}
.top-bar ul .name h1 a {
    background: transparent !important;
}
.top-bar ul li.toggle-topbar {
    background: transparent !important;
}
}

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[Oceanglim]

Thanks a lot :)!!
Now it is gone, finally :)!
BUT now a black menu background pops up on hover in Mobile Version, and stays even after hovering!!!

Please see attached screenshot!

[attachment file=136153]

You have my credentials..
Thanks
Jenni

[Laura]

Hello, i cant see your website fine, all i see is a password input, even logged in

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[Oceanglim]

Sorry…”changed Hide my Site” – password to “VIP”

Thanks! 🙂

[Oceanglim]

If you also could check why my search icon has become a small “X” in a box(Mobile Version) ….? Would appreciate it…

In Web Version it looks like “fl” or “A”.

You have my credentials..
Thanks

In the meantime I’ll have to use another search box…

[Laura]

Hello, for the menu, add this to style.css of child theme

COPY CODE

@media only screen and (max-width: 940px) {
.top-bar ul > li.active, .top-bar ul > li:hover {
    background: transparent !important;
}
}

For the icon issue, did you add any new plugin recently? try to deactivate them and test again, if not, contact your hosting provider 🙂

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[Oceanglim]

Thanks Laura!!
Now my menu looks proper! 🙂

I have a question…If I choose recurring payments with first month free as a trial. When is the latest a member can cancel subscription to not get charged for next month?

Does PaidMembershipPro handle all that, or does it require anything from me?

Thanks /J

[Laura]

Hello, its handled automatically, they can cancel anytime

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[Oceanglim]

Thanks for your reply…
1. So members can cancel one day before their membership gets prolonged, and then they will not be charged for new period?

I am about to change to recurring subscription from one time payment, but I am concerned about lack of money on members bank accounts. How does it work?
2. If money is not on their bank account at withdrawal date…will there be any automatic reminder email going to the member, that is included?? I currently use Stripe.

3. If a member has chosen e.g. 3 months’ membership, and cancels after 2 months. Will he/she still get charged for the third month, right?

4. I would like to have my datingsite as an app as well….Do you have any system for that? What would be the easiest way? Is it possible to convert a SweetDate site to an app, or is the way to rebuild everything into, for example, BuddyApp?

Best Regards,
Jenni

[Laura]

Hello, maybe this helps https://www.paidmembershipspro.com/documentation/
1- If they cancel before due date, they are not charged
2- If they do not have money, there is a renewal email and a suspension
3- If they choose a monthly level, they will pay each month, if they cancel before due date, they are not charged. If they select a 3 month level, they are charged right away the 3 month price.
4- If you want an app custom service, you can contact me at laura@seventhqueen.com

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[Oceanglim]

Hello, maybe this helps https://www.paidmembershipspro.com/documentation/
1- If they cancel before due date, they are not charged
2- If they do not have money, there is a renewal email and a suspension
What exactly do you mean by RENEWAL EMAIL?
3- If they choose a monthly level, they will pay each month, if they cancel before due date, they are not charged. If they select a 3 month level, they are charged right away the 3 month price.
Sorry, I might have explained my question badly. If I offer for example a “3 month’s membership level” with recurring subscription with withdrawal every month (instead of one time payment for the whole period of time), and the member cancels after about, let’s say, 1 month. Will the member still be charged for the rest of the 3 month period?

I have one monthly price for 3 months, a better monthly price for 6 months and an even better monthly price for 12 months. If, for example, a 12 months member cancels after, let’s say, 6 months, I still want them to pay for the whole comitted period of 12 months. Otherwise there is no point of cheaper price when assigning for 12 months, right?
Do you get my point and my question now?

What is your experience? Do most dating sites offer monthly payment if signing for 3, 6 or 12 months, or do most dating sites offer one time payment?

4- If you want an app custom service, you can contact me at laura@seventhqueen.com

Thanks
Oceanglim

[Laura]

Hello, 2- A reminder email
3- Maybe this “graphic” helps ( attached )
They dont pay each month for a 12 month package, they pay the whole 12 months at the start, so if they cancel after 4 months, they lost the other months they paid, you dont, as they paid it at the first month

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[Oceanglim]

Thanks Laura, I understand.

PAYMENT ISSUE
A user just contacted me about a payment problem.
At the checkout page, the chosen membership level doesn’t show and not the amount either. Just 0.00 SEK.
Then it says: “Please login or register a new account”, even though the user is logged in.

What can this depend on?
I just changed my prices the other day, so I thought I might have missed something. But I have checked all settings and everything and seems fine.

PENDING USERS
I just checked Panel > Users. I have quite a few “pending” users. I have the possibility to “activate” those users. How come these users are “pending” and should I activate them if they are pending?

Greatful for your help 🙂
Thanks, Jenni

[attachment file=145246]

[Laura]

Hello, maybe you have the prices bad, can you share a screenshot of the level setting?
About the login, if they did login and it asks to login, it might be a cache issue, check if you have a cache plugin and disable object cache or page cache

Pending users are users that didnt activate their account yet, you can activate them if you want

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[Oceanglim]

Hello Laura!
Thanks for your reply!

CHECKOUT ISSUE
I attach a screenshot of my level settings…

I tried to deactivate plugins one by one, but the problem remained.
Also I deactivated the whole Cache-plugin, but still it didn’t help.

PENDING USERS
I see..But does it mean they never pressed the link in their email to activate their account? Maybe they changed their mind? If I activate them, then it will never be confirmed if their email-adresses are correct..??

USERS > EDIT
I have manually changed a not paying member to a 12 month membership (for free). But I am not sure what the last check-option means (see attached pic) Could you please explain a bit easier?

Thanks
Jenni

[attachment file=145481]

[attachment file=145482]

[Oceanglim]

I think you still have my credentials if you could take a look att my checkout issue, I would be glad :-)…
I deactivated all lately installed plugins, but it didn’t help.

I just realized, that when I login to another user….It says: You are already logged in. For example…I logged in as Olli. But when I entered Profile, I am another user Evelina. Which means it doesn’t seem to recognize who is logged in…So it keeps asking to login or to register another account. And when logging in with another account, it says you are logged in already, which is not true.

Anyway….Hope you can help
Best Regards,
Jenni

[Laura]

Hello 🙂 do not edit the user info about membership, leave it like default, so pmpro can work properly 🙂

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[Oceanglim]

Hi Laura,
I am not sure what you refer to in your last reply….Change user info Where?
Do you refer to my second last message?

Maybe I was not explaining well in last message…”Olli” and “Evelina” are my own test accounts.

Did you see my next last message?

My credentials are changed to
Oceanglim
ThereseCecilia0

Best Regards
Jenni

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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[Radu]

Hi,

There are theme problems or just you don’t know how to configure some plugins ?

Let me know how can i help you regarding the theme

Cheers
R.

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[Oceanglim]

Hello, I resolved it, thanks. It was a plugin conflict with Page Builder.

Another thing:
In The Profile area when the users are clicking in the menu below the cover image, they will get directed to the top of the page all the time. For example if they want to go and fill in the Profile fields, they will have to click on Profile and get directed to too of the page, scroll down again. Click on Edit and get directed to top of page again. Then they click on for example Hobbies and The will again end up on top of the page and then have to scroll down.

I just got an email from a user who didn’t even find the Profile Fields, which I can understand.

Is it supposed to be like this??
Can you fix this, please?
Let me know…

Best Regards
Jenni

[Radu]

Hi,

That it’s a normal behaviour, there is no bug to fix it.

For the moment we don’t have any quick solution for that..

Cheers
R.

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[Oceanglim]

Hello Radu! Hope you are well :-)!

I don’t know why, but the Matching percent has stopped functioning. They all end up on 50 %.
I filled in similar profile fields on two different accounts, but still they don’t match!

Can you look into this please :-)…

[attachment file=155945]

[attachment file=155946]

Also I wonder what the “cite” and “regular”-checkboxes mean in the “BP Profile Tabs”-section mean??? I have them unchecked.

[attachment file=155947]

Best Regards,
Jenni

[Oceanglim]

…and here are my credentials if you need it for the above Matching Percentage issue:

bildafamilj.nu/wp-admin
login: Oceanglim
Password: ThereseCecilia0

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