This topic has 6 replies, 3 voices, and was last updated 5 years by Radu.

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  • #216962
     kiksnklips
    Participant

    we got an issue with the images posted. SOme of them tend to show as inverted or upside down as viewed on android. no issues with iphone though.

     

    thanks: teamkaizensolutions@gmail.com

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    #216968
     Kieran_SQ
    Moderator

    Hi,

    Can you please go to WP Admin > Themes and install / activate the Twenty Seventeen theme. Clear your WordPress, server, and browser cache. Do you still experience the issue when uploading a photo? Are they still at unexpected rotations?

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    #217438
     kiksnklips
    Participant

    1. The image issue is now fixed. Thank you!
    2. Kleo theme demo TRAVEL is missing from the files I downloaded. Please send me the xml.
    3. On GET CONNECTED (vertical and horizontal search) I see error saying. 5 error: BP SEARCH ITEM 4.9.5 error Form ID “6773” is empty or nonexistent.

    As in https://trails.Social/get-connected and https://trails.social/get-connected-vertical-form/

    Thank you please assist.

    Teamkaizensolutions@gmail.com

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    #217451
     Kieran_SQ
    Moderator

    Hi,

    I’ll respond in the same numbered format for ease of tracking

    1. Great to hear!

    2. Please go to WP Admin > Appearance > KLEO Demo Data to import the demo ‘Travel Destination’ which is the first option on the page

    3. Please go to WP Admin > Users > Profile Search. Do you have any forms there at all? If you do, open each of them, and press save – even if you made no changes. Once all of them have been saved, check the page again, does the form show?

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    #217510
     kiksnklips
    Participant

    bro,

    we have fixed the error or made a work-arounbd on the [get connected] issue

    i am using the demo files as part of the websites.
    i dont want to risk importing the demos and maybe break the site.
    please send me the .xml files for

    1. company
    2. food
    3. travel.
    4. medical
    5. protfolio-full-widht
    6. sport

    here is my website: https://trails.social

    i will use these here- http://prntscr.com/mdkp3o

    thanks in advance for the xml

    #217524
     Kieran_SQ
    Moderator

    Hi,

    I will assign this ticket to a higher level of support for review. They’ll be in touch with you as soon as they can, Monday to Friday, East European Time.

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

    #217617
     Radu
    Moderator

    Hi,

    You can find our demo ready to import with 1 click under wp-admin -> appearance -> KLEO demo data.

    You can find them as raw files under wp-content/themes/kleo/lib/importer/demo/

    Cheers
    R

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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