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Author
Tagged: video, self hosted
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November 18, 2014 at 02:41 #35829
rawbox
ParticipantI was told under comments to replace the file assets/css/app.min.css with another code. I wanted to know if I use ftp manager to edit the code can I use notepad to edit the file or do i have to use a special css program?
Thanks
November 19, 2014 at 01:09 #35930Kamal
ModeratorHi,
Can you please explain your problem with more details? who told you to change that file? and why are you trying to modify that file? If you want to change any style of your web site, you should make all changes in the style.css of KLEO child theme so that your modification remains intact after future update. Please explain your problem with more details or screenshot, I hope I can help you.
Thanks,
KamalHi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionNovember 19, 2014 at 02:48 #35948rawbox
ParticipantIt isn’t anything to do with design. Its to fix a defect in the template that has issues with hosted videos. Your company had told me to do this. If you can go under the page where you sell this theme on themeforest.com and go to the comments section page 54 and scroll down until you see rawbox conversation you will see all of the discussions about this problem. I am very behind schedule on my project because of this. One problem after another with hosted videos.
Thanks
November 19, 2014 at 03:43 #35955sharmstr
ModeratorNotepad is fine. Just make sure when you save it that it doesnt add .txt to the end.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
November 19, 2014 at 20:03 #35987Kamal
ModeratorHi, if you have any problem editing that file, please let me know. I can also edit that file for you if you cant.
thanks,
Kamal.
@sharmstr: thank you very much for the answer.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionNovember 19, 2014 at 23:16 #35994rawbox
ParticipantReally thank you for the quick reply. I have edited the file and it corrected the video size issue so that’s great but i still have one existing issue.
The issue is as follows
Some videos in portfolio mode as the one listed here http://a01.eae.myftpupload.com/test/
show up as a black or blank box where the video thumbnail should be. Why does this happen and is there a way to fix this?Thanks
November 23, 2014 at 03:03 #36404rawbox
ParticipantAlso on firefox browser page loads super slow. Basically an empty page takes about 2 minutes to fully load using firefox and other browsers take about 10 seconds. Why is this?
November 25, 2014 at 21:20 #36572rawbox
Participant???????????????????? would like to get this fixed before the holiday? at this rate the issue won’t get resolved. Its been 4 business days with no response. Thats 72 hrs instead of your 48 hrs max limit specified. What can I do to get some help?
November 25, 2014 at 22:56 #36586sharmstr
ModeratorAs far as I know, WordPress doesn’t automatically generate thumbnails when you upload a video. You need a plugin for that.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
November 25, 2014 at 23:00 #36587sharmstr
ModeratorIf you go into WP Admin – Media, then select the video you uploaded, then click on edit more details, you’ll see that it WordPress doesnt show a thumbnail… just a black/blank video player.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
November 25, 2014 at 23:30 #36598Abe
Keymaster@sharmstr thank you
I will try to use the Featured image from the Portfolio item as a thumbnail for the video. Doing some tests and keep you posted
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.November 25, 2014 at 23:34 #36599Abe
Keymasterand another thing that could be the source of the problem is you don’t add all the variants of the video like webm and ogv
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.November 25, 2014 at 23:35 #36602rawbox
Participantseems like sometimes shows up on certain browsers as a picture and others it never shows up and is a black thumbnail.
If it was consistent and never showed up on all browsers I would maybe think a plugin would fix it. But how it stands now, it seems it wants to show the Thumbnail but doesn’t always do so. Sometimes if lets say 10 videos are uploaded then 5 show up as pictures and 5 show up black.
Thanks for the help
November 25, 2014 at 23:37 #36605Abe
Keymasterif it shows on some browsers then is related to adding all the media formats, webm and ogv since each browser likes different format.
Also is related to he mp4 encoding that should be H.264Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.November 25, 2014 at 23:41 #36606rawbox
ParticipantHow do I add all media formats? I only upload mp4 videos
November 25, 2014 at 23:44 #36607sharmstr
ModeratorUsing the featured image is probably a good idea. But you can also set a featured image for the video in the media manager. I tested that and it worked when viewing it in the backend, but not on the frontend.
I will say that I had no idea that you could set a featured image for uploaded video. Its not very apparent that you can do that. WordPress needs to make this easier.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
November 26, 2014 at 00:04 #36616Abe
KeymasterI came up with an improvement and now you can set the poster from that section. See the print-screen with the setting.
Replace all files from the archive in your theme.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Attachments:
You must be logged in to view attached files.November 26, 2014 at 00:10 #36619rawbox
ParticipantOk great…..so I just add a picture in the new section on every video page right?
November 26, 2014 at 00:11 #36620Abe
KeymasterYes, see the print-screen for the field location
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.November 26, 2014 at 00:20 #36622rawbox
ParticipantI don’t see that on my screen….. Do i have to manually update the theme?
November 26, 2014 at 00:23 #36626Abe
Keymaster@rawbox please read my instructions..
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.November 26, 2014 at 00:41 #36629rawbox
ParticipantI dont know whether you mean to replace all video files i uploaded or all Kleo theme files?
November 26, 2014 at 00:42 #36630sharmstr
ModeratorHe means all the files in the zip file he provided here: https://archived.seventhqueen.com/forums/topic/issue-with-hosted-videos#post-36616
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
November 26, 2014 at 00:42 #36631sharmstr
ModeratorGreat solution, Abe. Thank you.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionThis support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com
November 26, 2014 at 00:44 #36634Abe
Keymaster🙂 well it seemed like a good option to have.
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.November 26, 2014 at 01:23 #36659rawbox
Participantok will try that….. Thanks
so replace kleo theme and not kleo child files? correct?
November 26, 2014 at 01:48 #36665Abe
Keymasteryes, if you looked child theme is mostly empty …
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.November 26, 2014 at 23:24 #36808rawbox
ParticipantI replaced all files located in zip you provided except for the _MACOSX . I can’t find that file anywhere. Is this just for other versions?
Also the poster option shows up and even shows up on the front end but the poster/picture does not re-size to fit portfolio sizes and creates many issues…..see link here http://a01.eae.myftpupload.com/test/
Thanks
November 27, 2014 at 00:58 #36816Abe
Keymaster_MACOSX file can be ignored
please also add this CSS in your Quick css section from Theme otions to fix the poster:COPY CODE.mejs-container .mejs-poster.mejs-layer {display: none!important;}
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.November 27, 2014 at 02:41 #36838rawbox
ParticipantThanks for the quick response.
Was wondering if you can help me with another issue i opened up a while ago. I know your busy but for some reason i haven’t gotten a response from my other issue. What are your thoughts?
November 27, 2014 at 03:13 #36846rawbox
ParticipantAlso the container css that you gave me works for the issue in chrome browser but not in internet explorer browser etc.
open link using internet explorer http://a01.eae.myftpupload.com/test/
Thanks
November 27, 2014 at 03:23 #36847rawbox
ParticipantIt actually does not work in chrome either…..For some reason it worked once but after refreshing the page and opening new pages I haven’t been able to see it work again. I emptied all cache etc. Still no luck
November 29, 2014 at 07:20 #37019rawbox
ParticipantStill struggling with this guys……
Thanks and Happy Holidays
Appreciate all the help so far.
December 3, 2014 at 02:17 #37427Abe
Keymasterwill do some testings and let you know how it goes
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.December 4, 2014 at 03:30 #37590rawbox
ParticipantOk Great, thanks for the update…… I will be waiting 🙂
December 5, 2014 at 21:50 #37821rawbox
ParticipantJust an update…..
I upgraded to Kleo 2.2 and as i did that of course the video poster option was rewritten and disappeared so instead of replacing the files you gave me, i tried to use the featured image option to see if that would fix the issue.
When using the featured image option no image appears. Basically looks like nothing was done and black box appears. So featured image does not work for either Chrome or internet explorer.
I won’t replace the kleo files you gave me until I hear back from you since you might have a different fix all together.
thanks again
Will be waiting to hear back from you.
December 12, 2014 at 02:11 #38703Abe
KeymasterHi, please update to 2.3 version and see what doesn’t look right.
Thanks
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