issue with hosted videos

[rawbox]

I was told under comments to replace the file assets/css/app.min.css with another code. I wanted to know if I use ftp manager to edit the code can I use notepad to edit the file or do i have to use a special css program?

Thanks

[Kamal]

Hi,
Can you please explain your problem with more details? who told you to change that file? and why are you trying to modify that file? If you want to change any style of your web site, you should make all changes in the style.css of KLEO child theme so that your modification remains intact after future update. Please explain your problem with more details or screenshot, I hope I can help you.
Thanks,
Kamal

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[rawbox]

It isn’t anything to do with design. Its to fix a defect in the template that has issues with hosted videos. Your company had told me to do this. If you can go under the page where you sell this theme on themeforest.com and go to the comments section page 54 and scroll down until you see rawbox conversation you will see all of the discussions about this problem. I am very behind schedule on my project because of this. One problem after another with hosted videos.

Thanks

[sharmstr]

Notepad is fine. Just make sure when you save it that it doesnt add .txt to the end.

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[Kamal]

Hi, if you have any problem editing that file, please let me know. I can also edit that file for you if you cant.
thanks,
Kamal.

@sharmstr: thank you very much for the answer.

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[rawbox]

Really thank you for the quick reply. I have edited the file and it corrected the video size issue so that’s great but i still have one existing issue.

The issue is as follows

Some videos in portfolio mode as the one listed here http://a01.eae.myftpupload.com/test/
show up as a black or blank box where the video thumbnail should be. Why does this happen and is there a way to fix this?

Thanks

[rawbox]

Can somebody help me with this?

Thanks

[rawbox]

This happens in every browser tested.

Thanks

[rawbox]

Also on firefox browser page loads super slow. Basically an empty page takes about 2 minutes to fully load using firefox and other browsers take about 10 seconds. Why is this?

[rawbox]

???????????????????? would like to get this fixed before the holiday? at this rate the issue won’t get resolved. Its been 4 business days with no response. Thats 72 hrs instead of your 48 hrs max limit specified. What can I do to get some help?

[sharmstr]

As far as I know, WordPress doesn’t automatically generate thumbnails when you upload a video. You need a plugin for that.

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[sharmstr]

If you go into WP Admin – Media, then select the video you uploaded, then click on edit more details, you’ll see that it WordPress doesnt show a thumbnail… just a black/blank video player.

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[Abe]

@sharmstr thank you

I will try to use the Featured image from the Portfolio item as a thumbnail for the video. Doing some tests and keep you posted

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[Abe]

and another thing that could be the source of the problem is you don’t add all the variants of the video like webm and ogv

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[rawbox]

seems like sometimes shows up on certain browsers as a picture and others it never shows up and is a black thumbnail.

If it was consistent and never showed up on all browsers I would maybe think a plugin would fix it. But how it stands now, it seems it wants to show the Thumbnail but doesn’t always do so. Sometimes if lets say 10 videos are uploaded then 5 show up as pictures and 5 show up black.

Thanks for the help

[Abe]

if it shows on some browsers then is related to adding all the media formats, webm and ogv since each browser likes different format.
Also is related to he mp4 encoding that should be H.264

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[rawbox]

How do I add all media formats? I only upload mp4 videos

[sharmstr]

Using the featured image is probably a good idea. But you can also set a featured image for the video in the media manager. I tested that and it worked when viewing it in the backend, but not on the frontend.

I will say that I had no idea that you could set a featured image for uploaded video. Its not very apparent that you can do that. WordPress needs to make this easier.

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[Abe]

I came up with an improvement and now you can set the poster from that section. See the print-screen with the setting.

Replace all files from the archive in your theme.

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[rawbox]

Ok great…..so I just add a picture in the new section on every video page right?

[Abe]

Yes, see the print-screen for the field location

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[rawbox]

I don’t see that on my screen….. Do i have to manually update the theme?

[Abe]

@rawbox please read my instructions..

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[rawbox]

I dont know whether you mean to replace all video files i uploaded or all Kleo theme files?

[sharmstr]

He means all the files in the zip file he provided here: https://archived.seventhqueen.com/forums/topic/issue-with-hosted-videos#post-36616

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[sharmstr]

Great solution, Abe. Thank you.

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[Abe]

🙂 well it seemed like a good option to have.

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[rawbox]

ok will try that….. Thanks

so replace kleo theme and not kleo child files? correct?

[Abe]

yes, if you looked child theme is mostly empty …

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[rawbox]

I replaced all files located in zip you provided except for the _MACOSX . I can’t find that file anywhere. Is this just for other versions?

Also the poster option shows up and even shows up on the front end but the poster/picture does not re-size to fit portfolio sizes and creates many issues…..see link here http://a01.eae.myftpupload.com/test/

Thanks

[Abe]

_MACOSX file can be ignored
please also add this CSS in your Quick css section from Theme otions to fix the poster:

COPY CODE

.mejs-container .mejs-poster.mejs-layer {display: none!important;}

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[rawbox]

Thanks for the quick response.

Was wondering if you can help me with another issue i opened up a while ago. I know your busy but for some reason i haven’t gotten a response from my other issue. What are your thoughts?

[rawbox]

Also the container css that you gave me works for the issue in chrome browser but not in internet explorer browser etc.

open link using internet explorer http://a01.eae.myftpupload.com/test/

Thanks

[rawbox]

It actually does not work in chrome either…..For some reason it worked once but after refreshing the page and opening new pages I haven’t been able to see it work again. I emptied all cache etc. Still no luck

[rawbox]

Still struggling with this guys……

Thanks and Happy Holidays

Appreciate all the help so far.

[Abe]

will do some testings and let you know how it goes

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[rawbox]

Ok Great, thanks for the update…… I will be waiting 🙂

[rawbox]

Just an update…..

I upgraded to Kleo 2.2 and as i did that of course the video poster option was rewritten and disappeared so instead of replacing the files you gave me, i tried to use the featured image option to see if that would fix the issue.

When using the featured image option no image appears. Basically looks like nothing was done and black box appears. So featured image does not work for either Chrome or internet explorer.

I won’t replace the kleo files you gave me until I hear back from you since you might have a different fix all together.

thanks again

Will be waiting to hear back from you.

[rawbox]

Any Update yet ?? 🙁

[Abe]

Hi, please update to 2.3 version and see what doesn’t look right.

Thanks

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