New Register not receive email of confirmation

[flavianodelgado]

Hello

In the site, when the person asks to register, she has to confirm the email, but this email is not reaching the user.

You register and the last step, which is confirmation, can not be completed because that email never arrives.

Usually comes in spam, but this time neither in the inbox nor SPAM.

[Laura]

Hello, please try using a SMTP plugin, this issue is related to your server, that has issues with php email. Using a SMTP plugin will allow you to use the email server of google or your own email server at your hosting, here is a guide 🙂
https://www.siteground.com/tutorials/wordpress/send-emails-with-smtp.htm

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[flavianodelgado]

Not solved.
I tried with some smtp but none worked

[flavianodelgado]

I sent an email test and neither the test was sent.
I suppose the problem is with the theme itself.

[Laura]

Hello, if you try using a wordpress default theme, emails are sent?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[flavianodelgado]

Not sended.
I’m using theme twenty fifteen

[Laura]

Hello, to it’s related to your hosting provider, could you contact them about the php email not working?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[flavianodelgado]

Ok, but I had already talked to them about it and they said it was not a problem with them, but rather with my theme.

[flavianodelgado]

Solved.
Thanks, I’m happy with solution.

[Laura]

Hello, glad you could resolve it 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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