This topic has 169 replies, 3 voices, and was last updated 8 years by Radu.

  • Author
  • #102694
     Thalia
    Participant

    Hello, I bought before few days the Theme Kleo. It’s nice, but I can’t scrolling the site.

    Now, I found the plugin wich makes the problem. It’s the plugin NextCellent Gallery. It’s a very popular Gallery and I’m surprised that the theme is not working with it.

    I switched it off. Now I can scroll.

    But I need this Gallery. Some other plugins are working with this Gallery

    Please can you help me ❤

    #102781
     Radu
    Moderator

    Hi,

    Can you please enable that plugin and provide URL where the plugin blocks the scroll ?

    I will take a look and if is something that i quickly fix i will be happy to help

    Cheers

    Radu

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    #102784
     Thalia
    Participant

    Hi Radu,

    thank you for your fast replay

    it’s enabled now. http://www.lovestorm-people.com
    Anja

    #102786
     Thalia
    Participant

    And also, the surch icon in the Menu is not to see.

    #102802
     Thalia
    Participant

    Ok the icons I finished

    #102831
     Thalia
    Participant

    I disabled now the plugin again, cause I need to work on the website and it is not possible when the NextCellent Galery Plugin is switched on….. Please give me a messae, when you look. I’ll switch it on again…

    Please try to help me fastly cause some of the plugins need this Galery inside ❤

    #102891
     Thalia
    Participant

    Hey…I’m getting upset….Nothing is working without problems. I spend so many hours and I can’t fix anything…. My website speed get’s so slow. On mobile it looks horibble… I dont know why this theme is so complicate…Please can you help me….

    #102914
     Radu
    Moderator

    Hi Thalia,

    I’ve accessed your website and i’m able to scroll now, maybe the plugin is deactivated , please activate plugin and let me know

    Cheers

    Radu

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    #102999
     Thalia
    Participant

    Hello Rado, are you there? Let me know and I’ll activate the plugin. Thanks

    #103000
     Thalia
    Participant

    Sorry,….Radu

    #103141
     Thalia
    Participant

    Hello…..I need help….I bought this theme but I have a lot of trouble….PLEASE! Help me and don’t write me…and than wait again 24 hours….that makes no sense

    #103170
     Radu
    Moderator

    Hi Thalia,

    I’m here enable plugin and provide page where the scroll is not available.

    Cheers

    Radu

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #103171
     Thalia
    Participant

    Ok wait I enable

    #103174
     Thalia
    Participant

    Now it’s on

    #103175
     Thalia
    Participant

    Radu, the site is realy slowly. I stopped a lot of plugins. But I need them. PageSpeed show me this message. Java and Css is blocking. “above the fold” Maybe you check it in the english version, cause I got it in german. And on my mobile it’s not looking ok. Also on my tablet the menu is still there when you’re scrolling.

    https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fwww.lovestorm-people.com%2F&tab=mobile

    #103177
     Thalia
    Participant

    And the scrolling is not available on all sites.

    #103178
     Thalia
    Participant

    And is it possible to insert the plugin “google language translator” in the menu? I only found a solution to insert it in the side bar, but want it on the home site.

    #103180
     Radu
    Moderator

    Hi,

    I’m able to scroll see this video : https://drive.google.com/file/d/0Bxo5b6iHWRMwcXdvRzZOZk9pRm8/view
    Please provide page where you cannot scroll.

    I see that i receive 500 Internal error, this because your hosting most probably, please enable wp_debug function / https://codex.wordpress.org/WP_DEBUG#Usage enable also the wp_debug_log to store all errors / https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG

    Please enable these functions and repeat your action then see on screen if any error is shown if not please check the debug.log file from wp-content/ directory.

    Most probably your site is so slow because your server and the php max memory allocation see here how you can increase it : http://seventhqueen.com/blog/code-snippets/increase-php-memory-limit-in-wordpress.html

    We have’t a widget location into menu, but if you will use wpml it will integrate automatically into header but is a premium plugin.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #103181
     Thalia
    Participant

    Ok Where can I fix this things?

    #103182
     Thalia
    Participant

    I can’t scroll on any site.

    #103187
     Thalia
    Participant

    Ok, you can see it…but I can’t see it. So where is the the propblem? I use firefox and also explorer. It’s also there not working. How can I fix this problem?

    #103188
     Radu
    Moderator

    Do you have read my preview reply ? Please follow that links and read.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #103190
     Thalia
    Participant

    And why it’s looking good on the mobile? The header is hided

    #103192
     Radu
    Moderator

    It’s admin bar over the menu just disable it from : go to wp-admin -> theme options -> Miscellaneous -> Admin toolbar -> OFF

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #103193
     Thalia
    Participant

    Radu, sorry…I’m not a super proffesional…Where I need to go? To my host side? Where can I enable this things? I see that i receive 500 Internal error, this because your hosting most probably, please enable wp_debug function / https://codex.wordpress.org/WP_DEBUG#Usage enable also the wp_debug_log to store all errors / https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG

    #103196
     Radu
    Moderator

    You need to increase php max memory
    Read this article : http://seventhqueen.com/blog/code-snippets/increase-php-memory-limit-in-wordpress.html
    Here you will see how to do that.

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #103197
     Thalia
    Participant

    Radu… This is not working. On mobile I get a white site and in the browser it removed the scrolling complete and the adminp panel… It’s admin bar over the menu just disable it from : go to wp-admin -> theme options -> Miscellaneous -> Admin toolbar -> OFF

    #103198
     Thalia
    Participant

    the memory is clear. I understand. —-I see that i receive 500 Internal error, this because your hosting most probably, please enable wp_debug function / https://codex.wordpress.org/WP_DEBUG#Usage enable also the wp_debug_log to store all errors / https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG—Where can I enable this things?

    #103201
     Thalia
    Participant

    Radu…I have no scrolling now…please can you check the site now. When I reload it I can see for a short while the scrolling. But when the side is complete loaded there is nothing to scroll. And my mobile site is white

    #103208
     Radu
    Moderator

    Hi,

    I see that you are not so familiar with wordpress

    I found this video tutorial on youtube : https://www.youtube.com/watch?v=O9J8HWquri0 here you will see how to enable wp debug

    If you access from mobile an you will see a empty white page this is because you need to increase php max memory.

    Yes i see from mobile is displayed an empty page, just increase your max memory to 256 MB and check after.

    If you do that changes and nothing happend please contact the hosting provider and ask them to increase your php max memory

    Cheers

    Radu

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #103214
     Thalia
    Participant

    Thank you, you’re very polite. So, the memory i fixed. So I read now I need to put the memory on 256? Cause in the snipped it was 128

    #103217
     Radu
    Moderator

    If your website it’s ok with 128 good, if you will need more memory switch to 256.

    Just remove the admin bar to can look on on mobile : go to wp-admin -> theme options -> Miscellaneous -> Admin toolbar -> OFF

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #103218
     Thalia
    Participant

    Radu, I’ve done this —–It’s admin bar over the menu just disable it from : go to wp-admin -> theme options -> Miscellaneous -> Admin toolbar -> OFF—– And now I have no scrolling bar on the website. There is nothing where I could scroll the side. When I load the site I can see for a short while the scrolling area. But when the side is complete loaded there is nothing to scroll.

    #103221
     Thalia
    Participant

    No nothing is ok….please I’ce done this…but after that I can’t sroll…zero

    Radu, I’ve done this —–It’s admin bar over the menu just disable it from : go to wp-admin -> theme options -> Miscellaneous -> Admin toolbar -> OFF—– And now I have no scrolling bar on the website. There is nothing where I could scroll the side. When I load the site I can see for a short while the scrolling area. But when the side is complete loaded there is nothing to scroll.

    #103225
     Radu
    Moderator

    I’m able to scroll to your site on computer and on mobile ( on mobile scroll bar it not appears you should to drag the page bottom or up ) I’m using google chrome (desktop + mobile ) and i’m able to scroll

    To be clear for me and to understand please make a video in that is clearly visible that you are not able to scroll.

    Cheers

    Radu

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #103227
     Thalia
    Participant

    Radu…please I need your help. I changed the debug..and now I have I mistake showing on the webside

    #103228
     Thalia
    Participant

    Why ist this theme so complicate…

    #103231
     Radu
    Moderator

    What error do you receive ?

    The theme is not complicated, most probably is lack of your knowledge of working with the worpress platform..

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #103232
     Thalia
    Participant

    You know….I bought this theme not for get more problems….I’m sitting here since two days, and I can’t set this theme…and I’m not a super Beginner….I’m getting angry….

    #103236
     Thalia
    Participant

    I get this falt message in the top

    Notice: Undefined index: usePicLens in /customers/c/5/8/lovestorm-people.com/httpd.www/wp-content/plugins/nextcellent-gallery-nextgen-legacy/nggallery.php on line 515 Notice: Undefined variable: post in /customers/c/5/8/lovestorm-people.com/httpd.www/wp-content/plugins/facebook-thumb-fixer/_facebook-thumb-fixer.php on line 394Notice: Trying to get property of non-object in /customers/c/5/8/lovestorm-people.com/httpd.www/wp-content/plugins/facebook-thumb-fixer/_facebook-thumb-fixer.php on line 394

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