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[Thalia]

Excuse me….What ? The theme is not complicated, most probably is lack of your knowledge of working with the worpress platform..

This is not my first theme and I’m working not the first time with wp. I never had this problems before…It crashed now always my mobile browser when I try to open the site…look at the site now. Please, what is this? It looks horrible…My Hosting provider says I’ve 512 Mb php memory. Please try to help me to fix this theme.

Now I switched on again the Admin Toolbar, and it’s a bit better. And it was not the problem for the look at the mobile, cause after I switched of it was still there…yes I emptied my cache…

I enabled all in the config.php what you’ve said.

I got this to messages: I get this falt message in the top

Notice: Undefined index: usePicLens in /customers/c/5/8/lovestorm-people.com/httpd.www/wp-content/plugins/nextcellent-gallery-nextgen-legacy/nggallery.php on line 515 Notice: Undefined variable: post in /customers/c/5/8/lovestorm-people.com/httpd.www/wp-content/plugins/facebook-thumb-fixer/_facebook-thumb-fixer.php on line 394Notice: Trying to get property of non-object in /customers/c/5/8/lovestorm-people.com/httpd.www/wp-content/plugins/facebook-thumb-fixer/_facebook-thumb-fixer.php on line 394

I switched off this two plugins. The site looks realy not good. The menu is not working well when you scroll and now it’s new the comments in the Blog are not there and also the rounded Icons from the members are not moving like before… How can we fix this?

[Radu]

Ok in this case, please disable that plugins that can be cause for that 500 internal server error, fixing this is not is a quick solution like a css problem.

Regarding the menu problem, disable that bar….

So, disable plugins that not comes once with theme and disable the admin top bar.

Cheers

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What support service includes ? What not ?

[Thalia]

I’ve done this…I disabled the bar an the plugins before and I’ve wrote you this before… It’s admin bar over the menu just disable it from : go to wp-admin -> theme options -> Miscellaneous -> Admin toolbar -> OFF—– And now I have no scrolling bar on the website. There is nothing where I could scroll the side. When I load the site I can see for a short while the scrolling area. But when the side is complete loaded there is nothing to scroll.

Nice support…..

[Andrei]

Hi @Thalia,

I can help you by giving a closer look at your website and try to fix those issues but I will need from you an ftp account and wp admin account.

Also please let me know exactly step by step how can I replicate the issues you’ve reported so I can quickly find them.

Looking forward to help you.

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[Thalia]

Hello Andrei, please can you help me….I bought the theme kleo. And it’s until now not working… I’ve already a webpage http://www.lovestorm-people.com with another theme. Now I want to change the theme but it was not working. I demaged my website and it tooks 4 days to repair. I don’t understand, why it ‘s so complicate to switch the theme…I’m realy sad because for me it’s a expensive theme and I’m sitting here a lot of days but I’m not able to fix it…but I’m not a beginner…Maybe you can help?

[Andrei]

Please read my previous post more carefully.

Looking forward.

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[Thalia]

Hi Andrei,

sorry, ok. I’ll do this. please can you give me an email adress where I could send it to you.

Anja

[Thalia]

This reply has been set as private.

[Andrei]

Thanks, we’ll give a look at your site as soon as possible, we’ll activate the kleo theme and see what issues do you encounter.

We’ll get back to you asap.

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[Thalia]

Hello Andrei, please wait for it.

I started a new folder on the same server and there I installed theme kleo completely fresh. At the moment it’s working well and I don’t have scrolling problems! 🙂 http://www.new.lovestorm-people.com

So please wait. In case the problem comes again I’ll inform you. Thank you for your help

[Andrei]

This means that you have somewhere a plugin that’s causing issues as we’re not aware of such problems in our theme.

Please let me know if I can help you with anything else.

Cheers

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[Thalia]

Were can I find for the theme update my username and Api key?

[Thalia]

How can I can switch of the Lightbox in this theme?

[Andrei]

Here you can find more about your envato api key: http://themeforest.net/help/api

The lightbox script cannot be changed or deactivated.

Cheers

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[Thalia]

Thank you for the fast reply. But there is a trouble between the plugin nextcellent gallery. But I need this gallery for the plugin wp greet. The lightbox from the theme is hide the next cellent galery. I need a galery function.

[Thalia]

without that the lightbox opend always.

[Andrei]

Such gallery plugins should always have settings to override theme behaviour on their gallery elements.

If it doesn’t then please setup a demo page with a gallery and provide me a link to that page so I can see what’s happening.

Cheers

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[Thalia]

Thank you. Here is the site: http://new.lovestorm-people.com/postkarten-motive/

[Thalia]

…Sorry…for all this questions…I feel realy stupid and like a super WP beginner with this theme 🙁 A can’t find the settings where Api key is. On wich website? On Envanto under Themeforest…on my website? I can’t find this step “select Settings from the account dropdown, then navigate to the API Keys tab”

[Thalia]

Ok…I found the Api Key setting….

[Thalia]

Hello, please can we fix the gallery problem.

Here is the site: http://new.lovestorm-people.com/postkarten-motive/

It seems there is a trouble between the plugin nextcellent gallery and the theme. But I need this gallery for the plugin wp greet. The lightbox from the theme is hide the next cellent galery. I need this gallery function.

Normaly it’s working like this: http://www.lovestorm-people.com/postkarten-motive/
When you click on a motive the wp greet will open. In the theme kleo only the lightbox opend. I need to stop the automatic lightbox funktion.

Please can you help me.

[Radu]

Hi,

This function will disable the entire modal plugin, pop-up galleries,pop-up images and inclusive the popup login.

COPY CODE

function disable_imgs_modal() {

    $output = '';
    $output .='<script type="text/javascript">
        jQuery(document).ready(function ($) {var magnificPopupEnabled = false;$.extend(true, $.magnificPopup.defaults, {disableOn: function() {return false;}});});
    </script>';
    echo $output;
   
}
add_action ('wp_print_footer_scripts', 'disable_imgs_modal');

Let me know

Cheers

Radu

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What support service includes ? What not ?

[Radu]

I’ve forgot…

the function need to be added to wp-content/themes/kleo-child/functions.php

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What support service includes ? What not ?

[Thalia]

Thank you Radu I’ve made this but it’s not working. The lightbox is still on.

[Radu]

Do you have child theme activated ?

Verify from wp-admin -> appearance -> themes

Let me know

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What support service includes ? What not ?

[Thalia]

Yes, it’s the Kleo child.

[Thalia]

<?php
/**
* @package WordPress
* @subpackage Kleo
* @author SeventhQueen <themesupport@seventhqueen.com>
* @since Kleo 1.0
*/

/**
* Kleo Child Theme Functions
* Add custom code below
*/
function disable_imgs_modal() {

$output = ”;
$output .='<script type=”text/javascript”>
jQuery(document).ready(function ($) {var magnificPopupEnabled = false;$.extend(true, $.magnificPopup.defaults, {disableOn: function() {return false;}});});
</script>’;
echo $output;

}
add_action (‘wp_print_footer_scripts’, ‘disable_imgs_modal’);

[Thalia]

Normally the gallery looks and works like that, when you click on a picture the wp greet plugin opens this picture on the next site, and you can sent this postcard: http://www.lovestorm-people.com/postkarten-motive/

In the kleo theme the same page looks like that and when you click there on a picture only the lightbox opends: http://new.lovestorm-people.com/postkarten-motive/

I want also the same look 3 bigger pictures next to each other (this look adds the gallery normally authomatical).

Thank you for help.

[Thalia]

Halleluja! The gallery is working now. I fixed all problems with the gallery. But I’m sure until the whole page is working well I’ve more questeions and need sometimes help from your side 😉

Thank you for help.

[Thalia]

Sorry, but now the next scrolling problem. When I activate the Translation plugin “GTranslate” I get the same scrolling problem again.

[Thalia]

And another Translation plugin calls “Google lanuage translator” makes the same scrolling problem.

[Thalia]

Sorry, next question. Please where can I change the main picture in the pinterest style theme.

[Andrei]

Most probably you can change it from the first row settings from your page, it’s under the “Background” tab of the row settings.

Let us know if you need any more help.

Cheers

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[Thalia]

Andrei, what’s about the other things I’ve wrote before?

[Andrei]

Please provide me a link to a page where you encounter such issues.

Cheers

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[Thalia]

On the frontpage new.lovestorm-people.com

[Thalia]

I want the translation plugin in the menu. See here is the plugin working http://www.lovestorm-people.com/

[Andrei]

The homepage seems to be working well, can you add that translation plugin so I can see the issue while happening ?

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[Thalia]

yes please wait

[Thalia]

now it’s on. But I want it normally in the main menu in the top. Now I can’t scroll the page

[Author]

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