Search form is not working perfect

[partner_tezrosolutions]

Search form is not working very funny for me when i keep any it doesn’t search anything.

and when search Looking for women it search result shows list of men.

this is very urgent issue for me please help me at your earliest.

you can check on my website

http://www.rishtafinders.com/

Thanks,

 

-Gulsher

[Laura]

Hello, please check that you have well setup the gender, age and matching fiels “I am a” “Looking for a” at Sweetdate > Buddypress
Please share admin credentials if you already did check that

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[partner_tezrosolutions]

This reply has been set as private.

[partner_tezrosolutions]

Please update me it is too late response.

I am loosing my clients.

Thanks,
-Gulsher

[partner_tezrosolutions]

Where is support team??? not replying please reply.

[partner_tezrosolutions]

Where is support team???? is it sleeping since long they are not replying

[partner_tezrosolutions]

Please reply.

[Laura]

Hello, did you follow the video tutorial? you have a wrong setup, you need to use i am a and looking for a fields in order to work

Also, your i am a and looking for a fields should be dropdowns not radio buttons

You deleted i am a field, this one is mandatory for the theme, create it again, also, you did not setup i am a and looking for a fields at Sweetdate > Buddypress as i told you, in my first post, i said
“Hello, please check that you have well setup the gender, age and matching fiels “I am a” “Looking for a” at Sweetdate > Buddypress
Please share admin credentials if you already did check that”

You shared credentials without even checking what i told you, please we are here to help you resolve your issues not to setup your site for free

If i told you to check out Sweetdate > Buddypress, you should do that, not give me credentials so i do it myself, please. The issue is indeed at Sweetdate > Buddypress, because:
1- You deleted I am a field
2- You changed Looking for field from dropdown to a radio field
3- Your search form has only Looking for field, not I am a and Looking for, need to have BOTH
4- You didn’t select gender field. as it told you.

We are here to help, have a lot of topics to take care of, so we cant be setting up every user website, ONLY when the user already tried and followed our suggested steps. This is not what you did.

Video Tutorials, created to be used: https://archived.seventhqueen.com/video-tutorials

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

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[partner_tezrosolutions]

You have keep the options in profiles fields…

IF you can not solve my issue please ask higher support team or let me know how to make settings you are asking for

can set it for me as you are saying for settings

Please help me.

[Laura]

Hello, its well explained at the post, please, follow what i told you, i explained what is not working and how to resolve it.
I can only help you when you have issues with the theme, this is not an issue, is just that you did not set it up correctly, follow the post i sent and view the video we made for this setup https://archived.seventhqueen.com/video-tutorials/sweetdate-install-and-setup.html

I assign topics to higher support team when the issue is not known or difficult to resolve. This is just a bad configuration, just, please, read my post, view the video and follow it.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[partner_tezrosolutions]

Hello,

http://www.rishtafinders.com/

I updated it but now nothing is searching

can you help now.

Thanks,

-Gulsher

[partner_tezrosolutions]

Please just look into my matter for a while as i can close it today.

[partner_tezrosolutions]

Hello,

I have followed your all of instructions Quoted below.
but still nothing is found in search

I am loosing my clients it is very serious matter please help me.

”
Hello, did you follow the video tutorial? you have a wrong setup, you need to use i am a and looking for a fields in order to work

Also, your i am a and looking for a fields should be dropdowns not radio buttons

You deleted i am a field, this one is mandatory for the theme, create it again, also, you did not setup i am a and looking for a fields at Sweetdate > Buddypress as i told you, in my first post, i
“

[Abe]

Hi, first of all, we offer theme support here and not customisation service, secondly if you keep opening duplicate topics we will have to make an action on your account since you are not following our support rules.
Please try to read the answers and explain what is not working if the solutions given are not working.

Please make sure it is a theme problem before posting here and not a configuration made by you gone wrong.

Laura has already give the solution to your problems but you don’t want to listen. As Laura told you, the I am a field is not completed in user profiles and how can you search by it if they don’t have data?

The initial problem was related to the Matching fields that weren’t set in theme options

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[partner_tezrosolutions]

Than you Abe,

I have configured in way as explained by Laura but still not working i will close other one ticket.

Please help me.

please take a look.

Thanks,
-Gulsher

[Abe]

I just told you what the problem is. Please edit an user and set the “I am a” field for that user and it will show.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[partner_tezrosolutions]

Thank you Abe,

I have configured in way as explained by Laura but still not working i will close other one ticket.
Please help me.

Can you look into my matter Please i have already done as Laura but still not working i’m worried.

please take a look.

Thanks,
-Gulsher

[partner_tezrosolutions]

Please see screenshot

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[Abe]

As I said you do not read what we write 🙂

CHeck again:
“I just told you what the problem is. Please edit an user and set the “I am a” field for that user and it will show.”

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[partner_tezrosolutions]

Please read my description what im asking see screenshot here of user

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[partner_tezrosolutions]

I’ am worried who will resolve my issue can i have phone number to call someone on support

Why you are not understanding my queries i’m suffering since long.

please help me in a proper way read carefully what i’m writing

[Abe]

I don’t know what you are doing there, I saw you have other plugins that might interfere. Please find a member that has the I am a field since as you can see from the attach they don’t show it
Also Religion sect should be left blank when you search since that Any field is a normal field and it will show users only with that field value

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

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[partner_tezrosolutions]

I have many members that have filled “I am a” field already but it is still searching nothing.

Please see screenshot

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[Abe]

I just saw your problem and it is a typo from your side so as I said please check your settings. See the attach image where the Woman and Women need to be the same value in your profile field settings for the matching to work.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

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[partner_tezrosolutions]

Updated it but nothing is searching yet

For sake of GOD help me Professionally what is issue i am not here to do debate.

you have credentials.

I have set it up Women and Men fields again.

[partner_tezrosolutions]

here is my skype id: gulsher.shar if you need more clarification to understand my questons

[Abe]

Cmon, you can’t say it is our fault. If you update a field value then you need to resave the user fields since they have the old value. Have you done that?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[partner_tezrosolutions]

Just re saved user field but still it says “Sorry, no members were found.”

I have taken all steps but why it is not working how can you say it is not your issue.

Thanks,
-Gulsher

[partner_tezrosolutions]

I am will ask from themeforest.net support team if you can’t help me out here

[Abe]

I checked your profile fields and it says I am a Woman and Looking for a Women.. still different. Please try to understand what I am saying because I can’t provide you support live this 🙂

I will let Laura continue the discussion and maybe look just for now in your admin area but normally we do not take care of your customizations.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[partner_tezrosolutions]

where it says attach screenshot at least this profile come in search.

you go and search anyway it should bring something in search it may bring women instead of man if iam searching wrong

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[Laura]

Hello, you need to have this:
Change the field options at Users > Profile fields
I am a:
– Woman
– Man
Looking for a:
– Woman
– Man

Do it exactly like that, then edit a profile and select the field again.
Do it exactly like that

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[partner_tezrosolutions]

Hi Laura,

Finally your reply works for me please always try to figure out issue then come with appropriate reply rather than taking it too long discussions.

Thanks,
-Gulsher

[Laura]

Hello, glad it worked

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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