site issue

[logochic]

Hi,

I have a few questions – see attached

Pict 1 – how do i edit the following text in this main form: 

Pict2 -at the bottom of the page where it says copyright,( french: marque deposee) i need to remove the first part of it”marque deposed)”

Pict3- how to change translate these string, I’ve managed to translate almost everything but the profile page

Picture4: my page is not returning any search result, it says search not found- no matter what i look for. even though  i have about 143 users, the search doesn’t return nothing found. How do i urgently resolve this please ? Also on the same picture, how can I get rid of the blank search boxes at the top and make sure the ones on display are mandatory pls?

Pict 5 – show the error message as explained in pict 4 – also how do i translate this error to to french please

As you can i am novice in wordpress; anyway, look forward to hearing from you

 

Kind regards,

Logochic

 

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[logochic]

Hi,

The the 3rd day since i submitted this request i have not heard anything yet…

[Laura]

Hello, i am very sorry for the delay, thanks you very much for your patience 🙂
1- Please check at Sweetdate > Buddypress at the form description (pic1)
2- You can edit the copyright using this function at functions.php of your child theme

COPY CODE

function kleo_copyright_text()
{
  echo '<p>'. __("Copyright", 'kleo_framework').' © '.date("Y").' '. get_bloginfo('name').'. <br class="hide-for-large show-for-small"/>'. get_bloginfo( 'description' ).'<br/>ADD TEXT HERE FOR NEW LINE</p>';        
}

3- Go to Users > Profile fields to change the name of the profile fields, add or delete any 🙂
4- Please check that you have all fields selected at Sweetdate > Buddypress ( gender field, matching field ( i am a, looking for a) age field etc…)
And make sure your users have their profile filled 🙂
5- Try to use the plugin Loco Translate, and at the theme language editor ( inside loco translate screen) click SYNC button, a few fields should be added, then start searching and translate 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

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[logochic]

Hi Laura,
Thanks for your answer.
1 – This was related to when you use the mix form and try to edit the registration form – you can’t do this at sweet date- body press but you have to go in the code, under registration..anyway i found it and changed it..
2- ok, thanks
4- They were selected but still there was no result – I resolved it myself, this issue was related to the translation

5- Ok, i will try it and let you know – I am not familiar with it so need to do some research how to use it
I am trying to translate strings in picture 3 in my request.

6 – also my membership level page goes blank when i click on change membership level ( to change for example from basic membership to premium membership, the page goes blank) – see attached – any idea what might be causing this please?

Look forward to hear from you,
Kind regards,

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[logochic]

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[Laura]

Hello, yes please share admin credentials in a private reply so i can check it out 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[logochic]

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[logochic]

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[logochic]

HI Laura, still waiting for your feedback- thanks

[Laura]

Hello, i couldnt login to your site, please check the steps below:
1- Go to Memberships > Page Settings and make sure you have all pages selected
2- Deactivate any third party plugin not included at the theme and test again
3- Check at Settings > Permalinks if you have post name selected, if so, save it again

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[logochic]

hi Laura,

this still continue to be an issue – i tried all you suggested but no joy.
I had to change the password again because i was waiting for a long time to and i would not want to leave the for soo long … the is is become a major issue. I can’t do anything for new sign ups because membership levels page s nt working . This is very urgent

Thanks

[Laura]

Hello, are all pages selected at Memberships > Page Settings?
Do you have the levels created and did you select any restriction at Sweetdate > Memberships?
Users should be able to register even if the memberships are not working, as they should register using buddypress registration page.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[logochic]

Hi
1 yes all pages selected at Page settings
yes, only 2 levels created ( free and premium)
You can register yes, but you can pay or change membership level

This issue is causing a major headache for me, t’s been going on for a while …

Ca you investigate please?
L

[Laura]

Hello, password is not working, let me know

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[logochic]

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[logochic]

Alright,

Thanks very much Laura, appreciated

Kind regards

[Radu]

Hi,

1. For that issue, you will have to follow the next procedure to check if is caused by some error

Please follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate all plugins except BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

2. The field appears only if the member has completed that certain files, if the users leaves a field empty then that field will not be shown.

3. For that problem you can use https://wordpress.org/plugins/wp-recaptcha-bp and wangguard plugin i see that you already use that plugin.

4. You can use https://wordpress.org/plugins/wpmandrill/ or https://wordpress.org/plugins/e-mailing-service/ or https://wordpress.org/plugins/mailchimp-for-wp/

In future i recommend you to hire a web-developer to implement and manage your ideas and to maintain your website secure and with your desired needs.

Cheers

R.

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[logochic]

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[Radu]

Hi,

I see an error caused by pages.php page form wp-content/themes/sweetdate/paid-memberships-pro/pages/levels.php , do you have latest pmpro installed ?
You can check if there is any update available, if is update it, if not re-upload the plugin, but before doing that please make database backup and also backup the pmpro plugin by archiving.
After these if the pmpro still not works you can try to delete completely the plugin by deleting it and then re-install plugin

Cheers
R.

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[logochic]

Hi Radu,

I’ve tried to re- upload the plugin but no success and i have also deleted completed completely and readded but i am still getting the same thing. are you able to fix this please

Kind regards,
L

[Radu]

Hi,

I think this is not related to the theme because on my install this cannot be reproduced, please disable all plugins except pmpro and check again….

Please confirm that you have deactivate all plugins except pmpro and this continue to happens

Let me know
R.

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[logochic]

Hi Radu,

i disable all plugin but issue still persist, i meed to release my site and so far i can’t because of this. I really need you guys to help me resolve this.

Thank you
L

[Radu]

Provide ftp to check

Cheers
R.

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[logochic]

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[Radu]

Hi again, the ftp doesn’t work, please test the details before providing also make sure that the admin credentials will work and also the FTP.

Cheers
R.

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[logochic]

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[Radu]

Hi,

1. This is the scope of buddypress to be a community where members can comment etc… i don’t know if this is possible, please check the available buddypress options in wp-admin -> settings -> buddypres -> options

2. Check in wp-admin -> theme options -> memberships -> choose Restrict all members for your desired actions. These are all available options.. if you need something else that theme cannot do..you will have to hire a developer.

3. Do you not check the plugin options never ? wp-admin -> settings -> WP-reCAPTCHA-bp -> lang

Cheers
R.

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[logochic]

Urgent

Hi,
Tried to unstick these boxes as per your advice – see attached but now my site eaimee.com cannot display anymore. i am getting http 500 error

Can you help me please – urgently

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[Radu]

Hi,

I cannot check because your provided login credentials not works…

Cheers
R.

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[logochic]

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[Radu]

Hi,

Credentials are wrong

ERROR: The username or password you entered is incorrect. Lost your password?

Cheers
R.

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[logochic]

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[Radu]

Hi,

Just i’ve told you the credentials are not correct

COPY CODE

 ERROR: The username or password you entered is incorrect. Lost your password?

I don’t know if this can be resolved today, depends by many factors

Cheers
R.

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[logochic]

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[Radu]

Hi,

I see i was able to enable that components but the problem is in other side,please update theme to latest version 2.9.4 maybe this can be a cause and also the plugins

LEt me know

Cheers
R.

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[logochic]

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[Radu]

Hi,

I’ve activated buddypress but 500 error now, please rename the buddypress folder from wp-content/plugins/ to 1111buddypress then enable the wp debug and enable again the plugin to give you 500 error again.

Then provide to me the debug.log file

Follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

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[logochic]

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[Radu]

If you deactivate the bp poke plugin your problem disappears ?

Most probably there is a incompatibility issue

Cheers
R.

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