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Updated to 3.0 (did auto update initially). Updated required plugins too. Now, whenever I click on any of the Theme Options tabs, I get a WSOD – White Screen of Death.
I deactivated all plugins but the required. I then deactivated EVERY plugin. I changed the theme, then back. Tried as Parent Theme. Tried as Child Theme. I re-uploaded 3.0 again, this time from scratch, via FTP. I turned off the monitor, threw salt over my shoulder, walked away, and when I came back was still broken.
Nothing resolves.
While it is a pretty white screen, it is also pretty inconvenient for actually getting anything done on the site.
I should mention that the front end works fine, its just the Theme Options.
I’m likely missing something simple. Guidance?
Thanks.
Hello, please enable wp debug in your wp-config.php and then try again, then le tme know if you see a message.
To neable wp debug add:COPY CODEdefine( 'WP_DEBUG', true );Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi Laura,
Debug enabled. Yes, I see an entire page of text. Not the normal debug messages that I see on top of an admin page, but an entire page of text with no admin screens at all.
Now what?
Please share the text with me
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hi. I will look into this and try to replicate it. It would be good if you can provide admin credentials and ftp access.
Mark the reply as private
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.I needed to get started on the server migration. But since it is a copy to another server, the access info I provided will still work. Whatever you figure out is wrong can then also be made to the new server as needed.
Please let me know what you figure out so I can access Theme Options changes.
Thanks.
the site credentials don’t work. please check them and let me know
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.@mitchcan
We are releasing an update right now to fix this compatibility and it is related to your hosting php version from what we saw.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Thanks @Abe, I grabbed files from codecanyon a bit ago, uploaded via ftp, and they look to still be 3.0. I see your changelog is updated to show 3.0.1, I guess it might be a bit before the new files hit codecanyon? I’ll look for them again in a while.
Thanks for your work on this. You guys are great.
Hi, please see my reply here related to KLEO 3.0.1 update and continue there the discussion on any theme options problem
https://archived.seventhqueen.com/forums/topic/installed-3-0-theme-options-disabled#post-62654
Thanks
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.
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