This topic has 6 replies, 2 voices, and was last updated 9 years by sharmstr.

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  • #50162
     jamie771
    Participant

    For some reason I can’t do Automatic updates on Kleo. I enter Themeforest username and API KEY, but still can’t see an update option in Dashboard. Please help.

    #50191
     sharmstr
    Moderator

    You should contact Theme Forest and make sure you account is set up correctly. That’s what has solved update issues in the past.

    In the meantime you can update Kleo and the plugins yourself: https://archived.seventhqueen.com/forums/topic/steps-to-update-kleo-theme

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #54679
     jamie771
    Participant

    OK! I try to contact Theme Forest . I am a bit scared to do update vie FTP, because last time I did it it did mess things up.

    #54685
     jamie771
    Participant

    We have been trying to contact the through Help center (https://help.market.envato.com/hc/en-us/requests), but we are not even able to submit they form. it just doesn’t seams to go through at all. It throwing: “Let’s get specific: cannot be blank” error, even if we filled that one out all the time. This is very frustrating.

    #55536
     jamie771
    Participant

    We have been trying to contact the through Help center (https://help.market.envato.com/hc/en-us/requests), but we are not even able to submit they form. it just doesn’t seams to go through at all. It throwing: “Let’s get specific: cannot be blank” error, even if we filled that one out all the time. This is very frustrating.

    #55537
     jamie771
    Participant

    We have tried again and again to contact them and nothing. The same problem with their contact form. How do we suppose to solve this issue? This is not cool at all!!!

    #55540
     sharmstr
    Moderator

    Looks like you have several topics going on this. Personally I can’t help. I’m just a user like you. So, stick with the other topics where you’re dealing with people who can help.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

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