This topic has 23 replies, 5 voices, and was last updated 10 years by Abe.

  • Author
  • #10016
     rutico
    Participant

    Trying to change default avatar to customized profile picture, but getting 404 screen?
    What am I doing wrong?

    #10058
     Andrei
    Moderator

    Hello,

    We would need some more information about this issue.
    Please provide us your installation address so we can check out the problem.

    Waiting your feedback !

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    #18691
     jchaparro
    Participant

    I have the same issue.
    I can upload pictures under “Album”, but my profile don’t accept a picture. When I clic the button: “Change Photo”, a 404 error page appears. The “Change Photo” button links to “http://address.com/members/membername/profile/change-avatar/#item-nav”

    How can I solve it?

    Thanks in advance.

    #18786
     okcomrade
    Participant

    I had the same issue, and I solved it by fixing another error. Check it out:

    https://archived.seventhqueen.com/forums/topic/bp-pages

    #18990
     Abe
    Keymaster

    Try re-saving Settings – Permalinks and make sure you have pretty permalinks.

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    #19042
     jchaparro
    Participant

    Tried and it didn’t solve the issue. Next steep?

    #19077
     Abe
    Keymaster

    have you assigned all the pages in WP admin – Pages and the assign them from Settings – Buddypress – Pages?

    This is a misconfiguration from your side somewhere

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    #19083
     jchaparro
    Participant

    Configuration according to your documentation. What do you think about a TeamViewer session? I can let you access to my laptop to check the website.

    #19118
     Abe
    Keymaster

    Gime me some temporary credentials to your site to take a look but this is a misconfiguration and not a theme problem

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    #19123
     jchaparro
    Participant

    Sure, give me your mail.

    #19137
     Abe
    Keymaster

    Put the access details here and mark the reply as private

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    #19367
     jchaparro
    Participant

    No way. Why don’t you say me how to solve?

    #19609
     Abe
    Keymaster

    I can’t say how to solve since it is a problem with your configuration that requires inspecting your settings and probably it is not even related to the theme.
    our email is themesupport@seventhqueen.com

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    #19643
     jchaparro
    Participant
    This reply has been set as private.
    #20891
     jchaparro
    Participant

    Dear Help Desk team:

    Two weeks ago I created a user to you, at your request, to help me solve the error 404 issue when users click on “Change photo” in their profiles. My system logs you are not logged in in the system for two weeks. Which means you may never have been logged in. Why? I want you to know what is the status of the solution? Can you solve it?
    Please help me solve this soon, otherwise I’ll have to ask Themeforest for a money return for your theme.

    Thank you very much.

    Johan Chaparro.

    CC: themesupport@seventhqueen.com

    #20912
     Abe
    Keymaster

    Hi, sorry I might have missed your topic. I said that I will help you even though that error for sure is not related to the theme so I don’t know why you say you will ask for a refund but that is your option.

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    #20926
     Abe
    Keymaster

    Anyway I had to search in the emails since you haven’t attached the user/pass here but you haven’t provided a site url

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    #20948
     jchaparro
    Participant

    You can find all those data in the email.

    #20960
     Abe
    Keymaster

    Please put here your site name and mark the reply as private… since I don’t have your site name, otherwise I wouldn’t have asked it

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    #21026
     jchaparro
    Participant
    This reply has been set as private.
    #21042
     Abe
    Keymaster

    I looked at your site and your problem comes from some custom code added somewhere in your site since you have disabled the change avatar functionality somehow. I can see also you did something to the avatar not to display the default one so maybe it is related

    Cheers

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    #21068
     jchaparro
    Participant

    Thanks a lot. Solved.

    #21069
     jchaparro
    Participant

    I solved it checking the mark at Settings > Discussions > Avatar Display > Show Avatars.

    #21154
     Abe
    Keymaster

    Great, closing topic

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