This topic has 45 replies, 5 voices, and was last updated 9 years by Abe.

  • Author
  • #39736
     rainman566
    Participant

    Hello!

    I just updated to wordpress 4.1 and Visual Composer is stopping his work with Errors (jQuery error in Backend Editor, and Server Error 500 on Frontend Editor). I have updated visual Composer to Version 4.3.5 (wordpress 4.1 compatibility).

    The Composer works fine on wordpress 4.1 with Default wordpress theme twentyfourteen, but not with Kleo.

    Any fix available?

    Thanks

    #39737
     sharmstr
    Moderator

    Both WP and VC updates were released less than 24 hours ago. I’m sure an update is coming but it takes time to test.

    edit: Just spoke with them and they are planning on releasing a quick update/fix later today.

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    #39740
     rainman566
    Participant

    @sharmstr

    Thanks, for the quick Response.

    #39812
     Abe
    Keymaster

    hi, until KLEO 2.3. 1 is released with the Visual composer updated to 4.3.5 I have attached it so you can update it now.

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    ---
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    #39821
     rainman566
    Participant

    Thanks, i have the Composer update. But if i download the Kleo Theme from Theme Forest, is still get the Version 2.3 and not 2.3.1. Where can i download this new release?

    #39822
     sharmstr
    Moderator

    He said “until”… meaning it hasn’t been released yet.

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    #39824
     mblackstone
    Participant

    Thanks for the update

    #39826
     rainman566
    Participant

    Sorry for my bad english and sorry if it seems that I am not patient, but I have a launch date on 23 December for a Website of a customer. And unfortunately I still have to create some content pages with composer.

    #39827
     sharmstr
    Moderator

    The “fix” is the new version of Visual Composer that Abe attached. You dont need 2.3.1. Does that make sense?

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    #39829
     rainman566
    Participant

    I understand what you mean. And i installed the new Release of Composer, but it still works only with wordpress Default templates and not with kleo.

    #39830
     rainman566
    Participant

    Additional Information:
    I meant Default wordpress “themes” in last post.

    How i have test it:
    – deactivate ALL which are not in the kleo package
    – clean browser cache
    – install new release (4.3.5) of visual Composer

    Composer still not working in Backend. Only “Text” and “Visual” Editor available.
    Frontend HTTP STATUS 500 ERROR

    Test with twentyfourteen and twentyfifteen:
    Composer works fine.
    Change to Kleo -> Composer not working

    #39831
     sharmstr
    Moderator

    Can you respond privately with a link and credentials so I can see what’s going on?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #39832
     sharmstr
    Moderator

    Its working perfectly on 3 of my sites. That’s why I want to see what’s going on.

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    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #39834
     rainman566
    Participant

    Hello, it is a miracle … i did all the steps again, and now it’s working for me. I don’t know why, but it works.

    thanks for the support

    #39835
     sharmstr
    Moderator

    🙂 Well, it is almost Christmas. Glad you got it sorted.

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    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #63241
     MADride
    Participant

    Hi there,

    I had the same trouble when I updated WP and some plugings but after I made the changes as you guys dsecribed here, now is “kind” of working, the this is that for the new pages and most of the pages that come with KLEO the visual composer is working very well, but for those I created before the update, is not working. Does not appear the buttoms, and then I though there was not info or HTML, but then I found out the HTML was in white colour and I can’t modify it. So basically I can’t change anything in the pages I created before the update. Any suggest? thanks in advanced.
    Cheers

    #63248
     sharmstr
    Moderator

    Did you update VC to 4.5.2?

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    #63323
     MADride
    Participant

    Hi there,

    I think I follow all the steps are posted here,

    I deleted
    js_composer
    K-elementnts
    And then I re-install them from the the plugings folder which is separated from the kleo and kleo child in the KLEO package and the update them from the pluging area in WP as a normal pluggin and it’s working but not for all pages I made with visual composer, I’m sure I’m missing something but I don’t know what.
    So please can you help me 🙂

    #63324
     sharmstr
    Moderator

    I’ll ask again. What version of VC do you have installed.

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    #63578
     MADride
    Participant

    Hi plugin is

    WPBakery Visual Composer 4.4.2

    Is nor the one you said but I already re-install it and deleted the old one and I can’t update it again,

    #63580
     sharmstr
    Moderator

    Are you on Kleo 3.0.1?

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    #63585
     MADride
    Participant

    No, it’s 2.4.1

    I tried to update the THEME UPDATE area, but I’m can’t find how

    #63586
     sharmstr
    Moderator

    Oh geez. No wonder nothing is working. https://archived.seventhqueen.com/forums/topic/steps-to-update-kleo-theme

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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    #63960
     MADride
    Participant

    Hi there,

    Well I have done all the steps but Kleo does no seem to update, I did first from the theme update and anything happened I deleted the cookies from teh browser and nothing then I did by FTP and nothing the only change is that I have to edit some stuff again, and now everytime I try to use the general settings I have to log out and log in again because that area appears completely blank.
    Seems every step I give get worse.

    #64031
     Abe
    Keymaster

    @MADride you have two options as you can read in our documentation: https://archived.seventhqueen.com/documentation/kleo#updates

    1. Automatic where you you credentials in Theme options- THeme update and then go to WP admin – Dashboard – Updates and check for updates

    2. Manual by FTP. If the first one causes you troubles please use this one

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    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #64171
     MADride
    Participant

    Ok, I have couple of more questions, the API key is the password I use to log in here? or where can I find?

    #64174
     sharmstr
    Moderator

    You create the API key within your profile > settings on theme forest.

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    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #64178
     sharmstr
    Moderator

    here https://archived.seventhqueen.com/forums/topic/log-in#post-55542

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    #64755
     MADride
    Participant

    Hi there,

    I created the API and I did every step, then finally appears the update, so I updated it, but get frozen and say that something happened and I had to try again, that happened everytime, so I did it by FTP, I download the theme again and I follow every step and now I got KLEO 3.0.1 then I save changes and I did the same with plugins, the problem is that now I can’t get to the theme optios area or page area and for the plugings I have to try few time before I can access. Always appears this kind of messagges
    Fatal error: Out of memory (allocated 62914560) (tried to allocate 193129 bytes) in /homepages/46/d369677747/htdocs/MAD/wp-includes/functions.php on line 2669

    Not all are the same
    Fatal error: Out of memory (allocated 62652416) (tried to allocate 114688 bytes) in /homepages/46/d369677747/htdocs/MAD/wp-content/plugins/w3-total-cache/lib/W3/ConfigKeys.php on line 1329

    Also sometimes just get completely blank,

    Any suggestion?

    Thanks

    #64761
     sharmstr
    Moderator

    You need to increase your memory: http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

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    #64789
     MADride
    Participant

    Well now is worse, so I did it in the way is written but now I can’t login in my site, after I saw was no ok the change, I deleted what I add, so left it exactly as it was, but still can’t login, here I attach some pictures.

    Says that “the cookies stoped to work because they found an unexpected trouble”

    Any idea what to do?

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    #64798
     sharmstr
    Moderator

    I dont see where you added it? All I see is the total cache stuff

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    #64800
     sharmstr
    Moderator

    All you needed to do is add one line. Something like this

    COPY CODE
    
    define( 'WP_MEMORY_LIMIT', '256M' );
    
    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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    #64811
     MADride
    Participant

    Yes,I changed it but then when appear the error I changed back, but anything happened, now I write what you told me and is still the same. I really don’t know what to do I can’t login

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    #64815
     sharmstr
    Moderator

    Please respond privately with server and credential information for both WP and FTP.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #64818
     MADride
    Participant
    This reply has been set as private.
    #64822
     sharmstr
    Moderator

    ftp credentials dont work

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    #64823
     MADride
    Participant
    This reply has been set as private.
    #64824
     sharmstr
    Moderator

    Still not working. I’ve tried port 21 and port 22. Do you have ip blocking or something similar?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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    #64825
     MADride
    Participant
    This reply has been set as private.
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