This topic has 7 replies, 2 voices, and was last updated 9 years by Abe.

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  • #41188
     oobigoo
    Participant

    during the installaing I am getting this message below >
    Warning: session_start(): open(/home/users/web/b2009/ipg.nexllcom/cgi-bin/tmp/sess_765bb879d7ec96e4da811a063600bec0, O_RDWR) failed: No such file or directory (2) in /hermes/bosweb26a/b2009/ipg.nexllcom/wp-content/plugins/buddypress-media/index.php on line 68

    you can see attached photo

    #41466
     Abe
    Keymaster

    Hi, please give that to your hosting company since I think is related to them and the could fix it.

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #41674
     oobigoo
    Participant

    Ok, what about the slider , where i can activate it ?

    #41690
     Abe
    Keymaster

    Revolution slider doesn’t need to be activated since it is bundled in the theme. To update it see the documentation: https://archived.seventhqueen.com/documentation/kleo#updates

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #41699
     oobigoo
    Participant
    This reply has been set as private.
    #41744
     oobigoo
    Participant

    ok, today after contacting the hosting company again they have confirmed that the problem from the buddypress plugin as you can see in the ticket below :

    [
    Hello,

    The error message at http://nexll.com/ is caused due to ‘buddypress-media’ plugin. So, could you please get back to us with the confirmation to disable/change plugins/theme of website?

    Please get back to us with the requested information, so that we can assist you further.

    Sincerely,
    ]

    please guys advice what i have to do ?

    #41796
     oobigoo
    Participant

    Also regarding the slider its not working since the link you send me regarding the update was for kilo theme not for the dating theme , please advice ASAP

    #42191
     Abe
    Keymaster

    Try to remove the plugin and reinstall. If that does not help then contact rtMedia team.
    Related to the slider, it doesn’t need to be activated. And updates are done manually from the Revolution Slider setting page and using the zip file included in the theme package downloaded from Themeforest

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

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