a.a.martines

[a.a.martines]

Hi Andrei,

Success! After following your steps, I have the update notification for 3.1.

It was a bit of work convincing our staff it would be okay to quickly switch the theme of our primary site (which isn’t using Kleo) to enter the API key, but hopefully we won’t need to switch themes to trigger future updates.

Thank you for your help. May I suggest that you add the information you shared with me to your help documentation about automatically updating Kleo? https://archived.seventhqueen.com/documentation/kleo

[a.a.martines]

Hi Andrei,

I’ve added the API key to the theme updates section under Theme Options, but had no prompt to update. It had been this way for over two weeks, so we finally updated via SFTP today, which was a bit of a time sink.

The last time I contacted SeventhQueen support about this, I was told to just put the API key in the Theme Options for any sub site. I’ll try adding the key to the primary site and hopefully something will come through the next time Kleo is updated.

Thank you for your thorough response – that was exactly the information I’ve been searching for.

[a.a.martines]

Hi Andrei,

I’ve been waiting for a response for 7 days, and the option you’ve offered me isn’t sufficient. FTP updates for a single theme when all of our other themes, including the paid ones, are capable of updating normally is not a solution. If this is the only option, why is Kleo advertised as being multisite friendly?

The information I really need is: do automatic updates with Kleo work on multisite? If so, I would appreciate step by step instructions on how to set up and complete automatic updates on a multisite installation.

I’ve had great experiences with this theme until now. I’ve purchased it five times for my work and for independent clients. This recent support experience has been extremely disappointing and has me seriously reconsidering my support.

[a.a.martines]

So, it looks like a recent theme update resolved this issue. However, I’m still having trouble updating the theme on my multisite. I’ve added the API key to the theme updates section under Theme Options, but have no prompt to update.

I removed the key and adding to to another site using Kleo (which usually its own separate key/license) and was immediately prompted to update, so it’s not an issue with the API key.

[a.a.martines]

Hi Radu,

Thanks for your response. I’m not sure that fully answers my question. Do you mean I need to manually update the theme and plugins by downloading them from Themeforest every time there’s an update? That would be disappointing.

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