annamason

[annamason]

Hello, please could you update me on when this fix will be done – I really need to report back to my website users.

Thanks

Anna

[annamason]

Hello, still waiting for an update on when you think you will be able to fix this bug that is affecting my users?

Thanks.

[annamason]

Hi there, please could I get an update on the likely timing of this bug fix?

Thanks

[annamason]

Thanks Radu, that’s really helpful.

Are you able to give me a rough timescale for this (days/weeks/months)?

We have customers who pay for access to our website and they are being impeded from using it on iPad, so I need to try to get a resolution for them as soon as possible.

Thanks again,

Anna

[annamason]

Hi,

I’m still seeing it here https://drive.google.com/file/d/0B-udXDgqVOWYa2lPU2plZjVVUFk/view?usp=sharing

I’m on Windows 10, chrome version 56.0.2924.87 but users are reporting it initially from ipads.

Is there any other information I can give to help?

[annamason]

Looks like I managed to submit this twice. This is a duplicate of ticket 151721 and can be removed.

[annamason]

We’re seriously out of date at: 3.0.9

We have a very complex site but the updating will be done late January.

Thanks

Anna

[annamason]

thanks for this Radu, I will pass this on to my maintenance team and hopefully we can get this resolved. Do you think it is worth trying to make the changes you suggest with the current version of Kleo or wait until we have updated it?

Thanks

Anna

[annamason]

Hi there,

I experienced a similar issue with the menu item disappearing when just using an icon. I got around it yesterday by just using a couple of empty spaces as a ‘label’. See attached screen shot. But then when the notifications were working I received the following from WP Engine (hosting):

Hello there,
I am reaching out to you on behalf of our Technical Operations team at WPE due to large amounts of 504 errors being generated on the server. Looking into it, these seem to be originating from the purplefruitinstall due to high admin ajax requests using the kleo_bp_notifications_refresh¤t action. These are coming from the kleo theme. I would highly recommend reaching out to your theme developer to see if this could be adjusted so as to lower the amount of admin ajax requests this is creating, to assist in stabilizing resources being used on the server.
If you have any further questions or concerns, please feel free to let us know and we would be happy to help.
Regards,

So I replied:

Thanks – I’ve disabled that theme feature now – I had turned it on only yesterday.
I will reach out to the Kleo developers as it seemed like such a good feature (it provides live notifications for our membership site on the menu bar).
I wonder if, because I just turned it on yesterday, whether it was trying to backdate notifications. That would make sense of there being so many.
I will ask the theme makers.
Thanks and sorry for the issue!
Anna

We do have approx 3000 members of our site – though only probably a max of 50 active at one time.

We are yet to upgrade to the latest version of Kleo (will be doing that soon) but I wanted to check whether you were aware of this issue, whether the feature is suitable for large membership sites etc?

Thanks

Anna

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