Forum Replies Created
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Hello Laura:
Thank you for clarifying. The updates was not there when I created my ticket. Visual Composer was reporting an update for some time before the update showed up under Appearances, so your instructions did not make sense given the circumstances at the time. It did eventually appear. To avoid confusion for your users you might want to add to the documentation that there may be a delay in between when an update is released by Visual Composer and the update is available in Appearances, Update.
“Hello, please check at Appearance – Install Plugins”
The above makes no sense and is not relevant to what I wrote. I have the plugin installed and did not ask for assistance with the installation, I asked for information on upgrading the plugin since I am being told in the admin panel that an upgrade is available and one of the selling points to me with the theme was that it could be upgraded directly from the admin panel without waiting for a theme update as stated in your documentation. When I actually tried to do this I found this is not the case.
“Lifetime updates means we will keep visual composer updated, but it has to be compatible with the theme, we cannot release an update that is not compatible, so before anything we update the theme and then the rest of the plugins.”
The above did not address that your documentation says the plugin can be upgraded directly through the admin panel without waiting for a KLEO theme update. I provided a link to your own documentation that states this. Your documentation directly conflicts with what Visual Composer states about direct updates.
I presume that any required plugin used in a theme will be kept up to date, including Essential Grid and K-elements, however, your sales document does not state that these come with “lifetime updates,” only Visual Composer. Your answer implies that the other required plugins are not guaranteed to be updated for compatibility in the future with KLEO, even though they are included and required and that does not make sense. It is misleading to state that a plugin comes with lifetime updates if what you mean is that the plugin, which is required as part of the theme, will be kept compatible with the theme; it is only reasonable to assume that this will be the case by default.
Hello:
I just want to add that it looks like two tickets were created for the same support request. I don’t know why, but the other ticket # is 212083. I am not seeing any way to delete the duplicate ticket.
