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[Locale]

I generated a new API, its NOT working. I am not happy with the level of customer service I am receiving. Help me resolve. Not that hard to do.

[Locale]

Cannot update theme, being directed to a 3 year post to resolve on wordpress. Theme API isn’t functioning correctly. Received no notification of theme updated. K-Elements update issue, has left me lifeless for 2 days. Broken system, failure. Cannot work. Cannot received assistance from KLEO. Admin will not resolve or respond after 10 a.m.

[Locale]

I am about to email Evanto and log a complaint with them.

[Locale]

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[Locale]

I am sorry, but am I wrong a theme should update accordingly, without all this madness.

[Locale]

The system needs to update me. I need to get notifications for any updates as I requested from Evanto. My system needs to update accordingly without all this freaking drama!

[Locale]

In addition to that, I WILL NOT go through this every time there is an update. This is unfair!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Locale]

who

[Locale]

and I don’t know FTP- sorry, why can’t you do as you stated yesterday and log into my system as you requested. Clearly, this was an issue with the update that you released, as you had many people experience the same failures and then needed to update the theme. I am sorry, for a new user how just gave you money this experience is not appreciated at all. Your expectation of me is way too high.

[Locale]

“webdesignmedia” there is no file in the kleo-child theme named this.

[Locale]

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[Locale]

I cannot lose all the work I did, perhaps you need to log into my system as you promised to do and help me fix this. Clearly, you are more intelligent than me.

[Locale]

Unpacking the package…

Installing the theme…

Destination folder already exists. /home/content/p3pnexwpnas02_data01/38/2062038/html/wp-content/themes/kleo-child/

Theme install failed.

[Locale]

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[Locale]

What is my API?

[Locale]

Downloading update from https://s3.amazonaws.com/marketplace-downloads.envato.com/files/105797117/kleo.zip?AWSAccessKeyId=AKIAJYG5ROGJ6X7Z3M6Q&Expires=1411567485&Signature=QNe%2FKg0bIgHlrHObCV4pYr8fgRw%3D&response-content-disposition=attachment%3B+filename%3Dthemeforest-6776630-kleo-next-level-premium-wordpress-theme-wordpress_theme.zip…

Download failed. Forbidden

[Locale]

please update the theme at 2.0 version, deactivate all the plugins and keep only the ones that are recommended by the theme at first install and we can start from there.

???

I just told you that I don’t see an update theme nor have I received notice from your firm that there was an update.

[Locale]

I don’t see an update theme, I received no notice of an updated theme.

[Locale]

Fatal error: Call to undefined function kleo_get_category_list_key_array() in /home/content/p3pnexwpnas02_data01/38/2062038/html/wp-content/plugins/k-elements/compat/plugin-js-composer/config.php on line 2127

[Locale]

I had to manually uninstall every plugin. Tested with hosting and it’s the K-elements that is causing it to crash.

[Locale]

I see that you are helping a plethora of other clients. I just gave you money! How exactly are they any better than me?

[Locale]

We usually get back within 12 hours. We try to give our customers the best support possible. Please if you need any help , let us know.

[Locale]

This is FREAKING BROKEN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Locale]

Fatal error: Call to undefined function kleo_get_category_list_key_array() in /home/content/p3pnexwpnas02_data01/38/2062038/html/wp-content/plugins/k-elements/compat/plugin-js-composer/config.php on line 2127

[Locale]

This is absurd. You ask me for my login information and then disappear. Are you breaking my website?

[Locale]

BTW where did you go I thought you were helping?

[Locale]

Fatal error: Call to undefined function kleo_get_category_list_key_array() in /home/content/p3pnexwpnas02_data01/38/2062038/html/wp-content/plugins/k-elements/compat/plugin-js-composer/config.php on line 2127

Tried to install visual composer and no it’s BROKEN AGAIN!!!!

[Locale]

Warning: in_array() expects parameter 2 to be array, string given in /home/content/p3pnexwpnas02_data01/38/2062038/html/wp-content/themes/kleo/lib/theme-functions.php on line 162

Warning: in_array() expects parameter 2 to be array, string given in /home/content/p3pnexwpnas02_data01/38/2062038/html/wp-content/themes/kleo/lib/options.php on line 1009

[Locale]

Warning: in_array() expects parameter 2 to be array, string given in /home/content/p3pnexwpnas02_data01/38/2062038/html/wp-content/themes/kleo/lib/theme-functions.php on line 162

Do you see this. My hosting went in and disabled all the plugins. I can see the admin now.

[Locale]

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[Locale]

I don’t know how to change the systle.css – that scares me. The site went blank after I tried to delete some plugins I didn’t need.

[Locale]

What does that mean. Also, have the white screen of death. Happened last night.

[Locale]

This reply has been set as private.

[Locale]

Wow this is seriously messed up. All kinds of formatting turned black. WHAT IN THE WORLD IS WRONG WITH THIS! I didn’t even touch ANYTHING!

[Locale]

Removed the slider. I am have extremely difficult issues with this now. It’s becoming wayyy too frustrating!!! If you go to the site you will see one a HUGE icon on the left and I cannot figure out how to remove it. In addition, the menus are NOT showing. I reset everything to defaults and STILL DO NOT WORK. (CAPS) because I am at my wits end! I seriously do not have time to ask for a refund and go with another provider- I need your assistance with this and I need for you to make yourself truly available to work through these issues. Sorry- I am just completely infuriated at the moment.

[Locale]

http://www.gaylocale.com

Homepage. I am still building it out. I apologize.

[Locale]

Alright still need your assistance. I will just try to address one by one.

Today: Too much white space around slider. How do I resolve?

[Locale]

Too embarrassed to send you the website 🙂 plus I can’t have it on a public forum non-disclosure issue.

[Locale]

Ok this is strange, the google maps once embedded takes the menu section on the site and inputs into the widget. So it basically looks like the menu in inside the page. This is so strange. I am hoping you can help me. Thanks.

[Locale]

Also the genesis widgets aren’t displaying.

[Author]

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