Forum Replies Created
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Honestly, Laura,
Nothing except plugins and these plugins were only those I believed I could use for Chats and floating messages. Other than that I have never meddled with any codes.
I do want to believe I have deleted all of them and if not, help check those activated are the default original plugins and delete those that arent. I dont remember default ones so wouldnt want to delete those I am not sure about.
thanks again.
Hello Laura,
I was able to chat with Hostgator Support after deactivating and reactivating default plugins couldnt resolve the issue. I would like to know from you if is possible to delete and reinstall the theme without affecting the database.
Find below our chat, please as I tried to expalin the situation and he troubleshot at the problem but also failed.
Cameron M
Thank you for choosing Live Chat. My name is Cameron and I’d be glad to assist you.
4:01:35 PM
Peter
I recently experienced the member list on this website disappear on home index page as well on the under “Users” on the WordPress dashboard so contacted the theme’s providers. They were able to establish that siad disappered member were all existing in the database and suggested it could be a WordPress plugin problem. I went on to disable all plugin and restored the original. Still they never reappeared as “Users” and homepage index page has continued to display only recent members after the thousands before disappeared.I need your help restoring them, if you may, please.
4:01:50 PM
Cameron M
Alright I would be happy to help you with that. What is the domain in question?
4:02:27 PM
Peter
http://savannadating.com/
4:03:09 PM
Cameron M
On what page is the missing member list?
4:04:39 PM
Peter
On the Home Index page and on the dashboard under “Users”. They were already in the thousands before disappearing
4:06:03 PM
Cameron M
Ok I’m not sure exactly what you’re refering to. I’m looking around on the main page right now.
4:06:34 PM
Cameron M
Now troubleshooting plugins, programming and design issues is outside our scope of support so I can take a look to try to see if it’s something I can fix or give you more direction.
4:07:57 PM
Peter
The number
4:08:02 PM
Peter
102
Members in total
4:09:05 PM
Peter
on home page and All (207) | Administrator (1) | Subscriber (206) | Keymaster (1) | Participant (103) | Pending (70)
4:09:30 PM
Peter
on dashboards to not reflect the numbers in database
4:09:58 PM
Peter
There were many more before the disappearncees
4:10:20 PM
Cameron M
Could they be removing their profiles?
4:11:18 PM
Peter
Not at all. The theme’s sellers found them all intact. I dont know how to access the database and neither how to have them redisplay as required
4:11:47 PM
Peter
You may try the troubleshotting you have in mind
4:14:22 PM
Cameron M
Thank you for being patient, I am still working on this for you.
4:14:42 PM
Peter
Thanks
4:14:52 PM
Peter
Take your time please
4:17:43 PM
Cameron M
This is just taking a moment, thank you for your patience.
4:18:05 PM
Peter
Take your time
4:22:51 PM
Cameron M
I apologize for the delay. Please allow me a few more minutes to get the answers you need. I appreciate your patience.
4:23:30 PM
Peter
Take as long as you need, sir.
4:27:56 PM
Cameron M
Thank you for being patient, I am still working on this for you.
4:28:52 PM
Peter
Thanks
4:28:59 PM
Cameron M
You are welcome.
4:32:31 PM
Cameron M
I’m sorry I can’t even find a record of an error. I’m afraid this issue is coming from the programming on the site and that’s something you’d need a web developer to fix.Username : str8talk
Password: : uaaf22738
Primary Domain : savannadating.com
Server Name : gator4027.hostgator.com
cPanel URL : https://gator4027.hostgator.com:2083Yes, I believe you were right abt plugin. I deactivated and deleted those I installed but it hasnt restored registered members and worse, even the 1,936 that appeared earlier on the index homepage has disappeared, Now I see only a recent registrant after I deactivated plugins.
Problem is, I dont know anything about the database you mentioned. Possibly can restore members but I dont know how to go about working on the databse.
Thanks again.
I managed to resolve the problem myself. It was in Permlinks.
Now I have another problem to do with Users. All I can see are Admin, Keymaster and Pending. Rest have all disappeared.
Another problem is that I can see the front index page counter stuck at 1,936 and nothing appearing under users. I just dont understand what is “eating” away approved members and others.
Kindly help resolve, please.
Access info is:
Username: admin
Password: uaaf22738Hello,
WOuld you help on as to why all my pages are defaulting to “404” please. Been asking help on this for past 5 days but receiving no response.
USERNAME: admin
Password: uaaf22738I would truly appreciate your help resolving the “404” error page that has defaulted all pages on my website. I am stuck and cant do much.
Access is”
Username: str8talk
Password: uaaf22738Hello,
I just went thru my website’s pages after so many days only to find they all default to the “404” page. I need yyour help urgently. Login info is Username: admin
As of now my counts read thus:
All (190) | Administrator (1) | Subscriber (189) | Keymaster (1) | Participant (124) | Pending (0)
They dont reflect even close to the 1,564 members on the HomePage. Somehow the readings are all messed up and not counting correctly. Please help rectify as I am beginning to think this template is very unstable. Login info is:
USERNAME: admin
Password: uaaf22738On another note I also received to my email an update to the template which I dont know how what to do with it and neither installation.
homepage counter is not showing an equal number of “Users” in the Dashboard. This is all the help I request corrected if you may, please.
Secondly, is there a way to have all fields visible to Subscribers? Mine displays just less than six fileds while Subscribers are left not finding or seeing hidden fields. In all, first subscribers provide very little info about themselves. many go away after completing the “Base” entries. This makes info sorely lacking.
Can more photos be added? I dont see any such capability on my website. And, can this template allow for addition of more than one photo?
