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pdsouzaParticipant
Hi,
Yes please implement it in the theme & I would advise you not to keep any ceiling on the Number or Level of Sub Menus/Dropdowns as one never knows how many Dropdowns or Sub Menus the user/client wants to have.
pdsouzaParticipantHi,
We have added the given file contents. However, the Parent Menu of 4th Level Sub Menus are showing “▼” icon instead of the mentioned & appropriate “+” icon. The “+” icon is what we want. All other Parent Menus are showing the correct icon. Only the Parent Menu of 4th Level Sub Menus are showing the wrong icon. So kindly check & let us know how we can show the “+” icon for the Parent Menu of all the 4th Level Sub Menus.
Also, our main concern as of now is that all the 4th Level Sub Menus are always showing instead of only showing on Hover of their Parent Menu. This would probably need some tinkering around in the PHP or JS files.
Kindly revert asap as this issue has been going on for a long time now.
pdsouzaParticipantHi,
If you check my first message of the ticket then you will see that I have already mentioned the “general-header-section.php” file & that we have also increased the “depth” of the “sub menu levels” to “6”. We are also aware that the menu needs to be adjusted by using css as the menu doesn’t show up without the “display:block” property.
However, because of the “display:block” property the menu always shows up while we want it to show up on Hover of it’s Parent Menu only. We believe to show the menu on Hover of it’s Parent Menu only (which is what we desire) some changes need to be done in JS (Javascript) files as well. So can you guide us in this regard?
Also the Parent Menu (for e.g. Weight Loss in this case) is not showing the “+” icon either to indicate that it has sub menus. The “+” icon is showing for all other Parent Menus except for the Parent Menu of a 4th Level Sub Menu.
Awaiting a quick response with resolutions for both the above mentioned issues.
pdsouzaParticipantHi,
We have not received any resolution for more than 10 days now..can we please get some one to look into the problem and resolve it on priority…This is my second escalation …. Very disappointed with the lack of resolution.
regards
pricilla dsouzapdsouzaParticipantHi,
This ticket was supposed to be assigned to a higher support level but it’s been almost a week now & there has been no update from Kleo’s end.
pdsouzaParticipantHi laura
We have send reminders for this issue to be resolved, unfortunately no response have been received from your end even after escalation. would appreciate a faster response to get the issue resolved.
thanxs
Pricilla DsouzapdsouzaParticipantHello Laura,
Do assign the ticket to a higher support level at the earliest as we need a solution to this issue asap.
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