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Hi, Radu! I actually came back to tuck a note in to let you know that this has resolved. I think it was a combination of things. While I had done both a browser cache clearing on all 4 browsers I tried this on (both in settings to purge the cache and a hard cache clear through keys) and also a server cache clearing (with Varnish), and restarted both the browser and computer several times, the problem persisted for another 24 hours. For whatever reason the next day the issue was in fact resolved. I’m not sure what to attribute this to, as I had turned off every single plugin, and this retriggered the moment I turned BuddyPress back on. This behaviour is no longer happening, so I am wondering if there is another level of caching that was occurring elsewhere, or if perhaps clearing my Varnish cache was failing.
Thanks so very much for your suggestions and assistance. I’ve worked with a lot of themes over the years and have to say this is by far my favourite. The GUI is super-intuitive; the demo content made it really easy to step through reproducing the look and feel; the plugin choices that are integrated with the demo are really useful; and the mobile-first approach is perfect.
Some of the best money I’ve spent on anything WordPress.
Sue.
Thanks, Laura, for escalating the ticket, and thanks, Radu, for the troubleshooting steps.
Changing the theme and resaving the permalink settings didn’t make any difference at all, but shutting off the BuddyPress plugin itself corrected the issue. While I had shut off all the other plugins before to eliminate the possibility of conflicts, that is the one plugin I left on because it’s the base of the install and has been working fine on this site for years, including with the pages that are now broken.
I’m kind of left scratching my head, because I can have virtually every single other plugin turned off, except for BuddyPress, and it breaks the content. Just that one plugin, running alone.
Not sure if perhaps some database corruption occurred when I imported the demo content. I brought the BuddyApp theme and demo content into an existing site. Everything works great, except for this problem of child pages throwing 404s.
I’m going to have to think about this a bit, because I’m not sure where to go next. Perhaps I should delete the BuddyPress plugin itself and install that fresh. Going to give that a try in the morning when I have a fresh head, and will report back.
Thanks again for your assistance!
Sue.
