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Sorry, my last post wasn’t aimed at you Sharmster, with me having problems with Sweetdate for almost 3 weeks now and support here not being that helpful, certainly not what you expect from a premuim product, (I’ve got better support on free themes & plugins), and me being fed up of wasting my time, (30/35 hours now, hours that I am not going to get paid for or get back, that’s almost a weeks work), trying to solve problems that I should not be having, problems that are down to what is clearly a broken theme that I have paid for, enough to annoy anybody 🙁
It is not server caching and I can’t even now get into the site admin to do anything with the permalinks, (with this being a problem they are aware of), with the update that they have said will fix it not having fixed it either.
I’m fuming here, I must have wasted at least 30/35 hours on this and other similar problems, (which I even tried a full reinstall to sort), 30/35 hours that I shouldn’t have had to waste and will not get back 🙁
Getting really fed up with this, not what I expect from a “premium” theme, with me now being locked out of admin, (getting a blank page), and I have updated the theme to the latest version, (via FTP) 🙁
Can somebody please tell me what is going on here, I have wasted so much time on this that it seems to me it is getting to be not worth bothering with, that the whole theme is broken 🙁
Just to confirm, I’ve tried deleting and reinstalling both RTMedia & Buddypress and it is still the same and tried deactivating all the other plugins too and it is still the same, so it doesn’t look like a plugin conflict.
I’ve tried deleting it and adding another image and it’s still the same, it seeming that when an image is uploaded, a link to the image is not being forwarded to RTMedia for the lightbox even though when you copy the link in the lightbox it does point to the image.
I’ve tried uploading another image and it’s still the same, with the route to the new source image being http://coffeeshoprx.com/wp-content/uploads/rtMedia/users/1/2015/06/IMG_20150610_102621-320×240.jpg and the image being exactly there the route says, (from File Manage: wp-content/uploads/rtMedia/users/1/2015/06), and the image being there.
It seems to be intermittent now, some images OK, some not, (with that being after deleting and reinstalling both RTMedia & Buddypress).
This is getting frustrating, over a week with premium support for a premium product and still no solution to what is an obvious problem that is causing major delays on this project, not what I expect from “Premium” support 🙁
Any other suggestions please?
Would be able to do, but the page in question is blocked to non logged in and registered users.
The link is http://www.coffeeshoprx.com, if you register,I will open the account up so that you will be able to see the problem, with to say the least is frustrating as we are almost ready to go live with the site.
