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Hi radu,

I have been trying to get hold of dev team but i am not getting anywhere- coud you please give them a nodge for me ?

We really need to proceed with our transfer from Sweetdate to Kleo.

Thanks
L

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Hi Radu,

Ok, emailed them, looking forbad to hearing from them

regards,
L

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Hi Radu,
I hope you are well.Listen, I have something to ask you please, since we purchased Sweetdate theme, we never downloaded the software since our developers had already bought another license for us when they installed it. Now, we are considering moving away from sweetdate to Kleo..
These are my questions please;
1- Would it be possible to swap my license from sweetdate to KLEo since i have never downloaded it please? Happy to pay the extra of course
2- Would you recommend Kleo for a dating website over sweetdate please?
The site we are trying to create should have similar look and feel to http://www.elitesingles.co.uk
3- Do you know a good developer who can help us move everything from sweetdate to Kleo please?
4- We would like to build a mobile app for the website, do you know a good mobile app template to recommend for our dating website please?
Looking forward to hearing from you

Regards,
L

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Hi Radu,

Sorted – thanks very much fr your help

Regards,
L

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HI Radu,

But i can’t seem to find where i can enter the url for https.www.eaimee.fr
As per attached, I am not sure where else I can enter this url to make Facebook registration work on eaimee.fr. Can you advise please?
Facebook registrations now working on eaimee.com

Regards
L

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Hi Radu,

Great – Facebook is now working on my dotcom; but how to set it up for multiple sites please? – I have only one fb page..

Many thanks for your help – much appreciated

Regards
L

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Hi Radu,

excellent – thank you so very much – I will do so.

My next question please, when I click on Facebook registration/login at the home page i am getting the attached error message., do you know what might be causing this please?

Regards,
L

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Hi Radu,

I’ve tried to do what you explained but i do not think i understand it fully, would you mind do this for eaimee.fr only please ?

i am not sure why the paypal gets autocancalled when the payment has been successfully processes – I will raise this with PMPRO and see what they have to say.. Is it possible to fix the payment gateway this evening please ? Much appreciated

Kind regards,
L

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Hi Radu,

Oh no, actually i am not getting the error message anymore so the transaction is successfully done at the gateway but it gets cancelled in Paypal.
In paypal The transaction shows pending for couple of minutes then changes to cancelled but the premium membership does not change so users will be using premium but not paid anything.
Hope you understand; really hope this can be resolved…

Regards
L

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Hi Radu

Thank you soooooo much, this is now working on eaimee.com; but http://www.eaimee.fr is not working yet.
the admin username and password are the same as previously sent but the website is http://www.eaimee.fr.

So we are aware, has anything else changed please? what are the pros and cons of changing to the native PMPRO please?

once you resolved eaimee.fr, could you send me step by step of what you have done so we can keep in file for future reference please?
Kind regards
L

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Hi Radu,

Would you be able to do this yourself since you have the login please? The guys at PMPRO have done a lot in trying to help resolve it but ultimately, it is your theme. It should be for you to resolve this not them.

I really hope you can assist in resolving this ASAP.

Regards
L

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Hi Radu,

How you getting on please?

Regards,

[logochic]

Hi Radu, ( please read to the end)

sorry in delay replying but i was working with PMPRo to see if they could resolve the issue but they said that it looks like the plugin can’t work with paypal which is contrary to the features you listed with Sweetdate theme. I really need paypal to work was a second option. Stripe works on its own but not with Paypal. When you select paypal at checkout , you get the attched error message.
We have tried all the things you advised but no success..
Please also see the reply from PMPRO support guys below:
……………..
Hi
Having spent another hour today to further troubleshooting the issue, the basic conclusion is that the add-on (Add PayPal Express Option at Checkout) doesn’t really support the checkout process that your theme uses without a bit of (potentially significant) recoding. The problem with the PayPal Express as an extra payment option is due to how your theme developers have modified the checkout process. I’d like to help you, but this is something they’ll need to address overall on their theme.

In essence, we have no way, within the add-on, of differentiating between when the pmpro_checkout_boxes action hook is called as part of the initial membership registration where the process doesn’t capture payment and the next time (when it does).
……………………..

We really need paypal setup as second payment options; this is crucial for our business.
As you requested, please find below the FTP and admin logins to the site:

username: admin2
Pw : 9V6MeOAXJe2OyCcmQuHG4Y7g

Ftp username: test1@eaimee.com
PW: *6hCKGecPoVG
server: eaimee.com

Look forward to hearing from you

Regards,
L

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Hi,

i am following up with my email above – cold you come back to me on the please?

Regards,
C

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Hi,
I have been having another issue with your plugin and this happened since 5months ego when I first installed Paypal express as 2nd alternative payment with Stripe running as primary payment method. Paypal is listed to be compatible with Stripe but the service doesn’t work at all. I have even spoken to PMPRO, please see their reply below:
”
Hi,

The underlying problem is that the theme that embedded PMPro (SweetTheme) modified our underlying checkout template page, and removed a specific HTML element. This means that the JavaScript in the “Add PayPal Express as a Payment Option” doesn’t find the element it needs to enable the PayPal button.

That element _is_ present in the default template page that comes with PMPro so unfortunately you’ll need to raise this issue with your Theme provider.

In essence; The add-on works as designed, the checkout problems you’re having with the PayPal Express as an extra payment option is due to how your theme has modified the checkout process. I’d like to help you, but this is something they’ll need to address overall.

I could possibly patch your site to fix it, but that means I’ll need FTP access. Any update to the theme would result in the patch being reverted though, so it’s not an ideal solution by any stretch of the imagination. “

My problems are:
1 – installed the Paid Memberships Pro – Add PayPal Express Add On (and activated); – Configured Paypal gateway Account Email, Api username/password/signature and have the default Confirmation Step of “Require an extra confirmation after users return from PayPal Express. All appears to go well and I have the option to either purchase via stripe, or select the paypal option. When I then click on the “paypal express” button I get a popup saying “Could not find payment information”.
2- when user cancelled their payments whether via stripe or paypal, they still have premium membership level even though they cancelled the payment.

Can you help address this issues – clearly PMPRO think it is an issue with your theme.

Thanks

[logochic]

Hi,
I have been having another issue with your plugin and this happened since 5months ego when I first installed Paypal express as 2nd alternative payment with Stripe running as primary payment method. Paypal is listed to be compatible with Stripe but the service doesn’t work at all. I have even spoken to PMPRO, please see their reply below:
”
Hi,

The underlying problem is that the theme that embedded PMPro (SweetTheme) modified our underlying checkout template page, and removed a specific HTML element. This means that the JavaScript in the “Add PayPal Express as a Payment Option” doesn’t find the element it needs to enable the PayPal button.

That element _is_ present in the default template page that comes with PMPro so unfortunately you’ll need to raise this issue with your Theme provider.

In essence; The add-on works as designed, the checkout problems you’re having with the PayPal Express as an extra payment option is due to how your theme has modified the checkout process. I’d like to help you, but this is something they’ll need to address overall.

I could possibly patch your site to fix it, but that means I’ll need FTP access. Any update to the theme would result in the patch being reverted though, so it’s not an ideal solution by any stretch of the imagination. “

My problems are:
1 – installed the Paid Memberships Pro – Add PayPal Express Add On (and activated); – Configured Paypal gateway Account Email, Api username/password/signature and have the default Confirmation Step of “Require an extra confirmation after users return from PayPal Express. All appears to go well and I have the option to either purchase via stripe, or select the paypal option. When I then click on the “paypal express” button I get a popup saying “Could not find payment information”.
2- when user cancelled their payments whether via stripe or paypal, they still have premium membership level even though they cancelled the payment.

Can you help address this issues – clearly PMPRO think it is an issue with your theme.

Thanks

[logochic]

hi Radu,

Well, there was no problem until you advised me to make changes here: wp-admin -> settings -> buddypres -> options

thanks

[logochic]

Hi Radu,

Managed to connect to .fr via FTP, please check http://www.eaimee.fr again. I’ve enable debugging..
looks like other plugging are working but i am getting the following error as soon as i enable BP poke.
The Fatal error: Call to undefined function bp_get_activity_slug() in /home/eaimee/public_html/eaimee.fr/wp-content/plugins/bp-poke/bp-poke-screens.php on line 23.

The strange thing this was all working before up until I made changes per your advice..

Can you please help resolve this ?

Kind regards

L

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Hi Radu,

eaimee.com s up and running like before but not eaimee.fr
Could you please enable bodypress on eaimee.fr ?
Also could you please look into the activities please ? As i said, we dun want people to send comment otherwise, they will not pay for the site… basically we will like to turn off activity streams…
Your help would be much appreciated

Kind regards

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Hi Radu,

I reset it myself, please try : https://www.eaimee.com
username: admin2 pw: ZM3l)5PPY2ULiJui&mz2%y(m

Please note bodypress is disable because it it not working

I hope you can help today – many thanks

L

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hi Radu,

Can try again on eaimee.com and eaimee.fr

Can this be resolved today please ?
Kind regards

[logochic]

Hi Radu,

No matter what i do buddy press doesnt work anymore. I managed to restored the site but disable body press; could you please urgently fix this and let me know :
username: admin2
pwd: ZM3l)5PPY2ULiJui&mz2%y(m

Could you check the following: Boddypress not working since i try to disable activity stream as you advise
we do not want members to comment or broadcast messages under their profiles as it is a dating site and some members will use it as way to spam other members and also as a way to contact others without paying…

Your prompt reply would be appreciated

Thanks you

L

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Urgent

Hi,
Tried to unstick these boxes as per your advice – see attached but now my site eaimee.com cannot display anymore. i am getting http 500 error

Can you help me please – urgently

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Hi Radu,
Apologies but i was getting frustrated here as my was not getting my issues resolved and i need the issue fixed urgently.. Any i managed to resolve the membership but none of the other ones are resolved yet

1- how do i stop members commenting on other member’s post
2- how do i stop members viewing other members posts and also remove Comment for all membership levels( under profile, what’s new.. comment)? It is dating site and we do want members commenting or seeing what other people are doing 0- We will like to keep this private. screenshot 1 and 2
3- we installed captcha as per your advise but it is not translating in french on the registration page-all other pages are fine.It is showing in english only. Can you advise please picture 3 and 4

Look forward to hearing from you,
Kind regards

[logochic]

Hi Radu,

Thanks for your email:

test1@eaimee.com
password: }DgdFohhqm](

Kind regards,
L

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Hi Radu,

i disable all plugin but issue still persist, i meed to release my site and so far i can’t because of this. I really need you guys to help me resolve this.

Thank you
L

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Hi Radu,

I’ve tried to re- upload the plugin but no success and i have also deleted completed completely and readded but i am still getting the same thing. are you able to fix this please

Kind regards,
L

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Hi Radu,

Thanks for your email. really appreciated. Please find attached the log files

username; admin2
New password: ^C%VPdpXt*PA$(5Cl%VxlLtb

Look forward to hearing from you

Kind regards,

L

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Alright,

Thanks very much Laura, appreciated

Kind regards

[logochic]

Hi Laura,

Here is access to my website: http://www.eaimee.fr and http://www.eaimee.com

username: admin2
Password: 9v4C4YC##V55kHa4ugQ&GPBE

Things not working( very important)
1- is membership level page so user cannot upgrade membership level ( very important)

2- the profile fields under users on eaimee.com( admin login) has more tabs showing under user profile than eaimme.fr. We would like eaimee.fr to display the same profile fields like eaimee.com.
Base (Primary)
My Summary
Looking for
Lifestyle
Physical

3- we get lots of spam contacts – we would like to install captcha – we have tried to install ourself but it has not worked

4- we would like to send match emails to each member generated from matches – we setup a cron job with our hosting company as sweet date doesn’t appear to have this feature but it kept sending 500 emails per day so we turn it of… any advice on this please

Look forward to hearing from you

Kind regards,
L

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Hi
1 yes all pages selected at Page settings
yes, only 2 levels created ( free and premium)
You can register yes, but you can pay or change membership level

This issue is causing a major headache for me, t’s been going on for a while …

Ca you investigate please?
L

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hi Laura,

this still continue to be an issue – i tried all you suggested but no joy.
I had to change the password again because i was waiting for a long time to and i would not want to leave the for soo long … the is is become a major issue. I can’t do anything for new sign ups because membership levels page s nt working . This is very urgent

Thanks

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HI Laura, still waiting for your feedback- thanks

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Hi Laura any updates please?

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Hi Laura,

I managed to get the search working again but the membership level page is not working( see attached)
and we also also wanted to to send match emails( based on the profile match page in sweetdate )- once/twice per week to every member. we have not managed to do any of these. Your help would be very appreciated.
could you document anything you do please? thanks

https://www.eaimee.fr usern:admin2 pass: 9543*fE$3%2haJAC8B(rG^yS

Look forward to hearing from you

Kind regards

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Hi I have just tried to follow your advice as per your instruction in point 3.
I have managed to change the profile field but the search result is gone to “no search found” again – all fields required are selected but no results. The membership level page doesn’t display neither
Can i sent you my password privately so you can take a look please ?
These two issues are driving me crazy

Thank you

Kind regards

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Hi Laura,
Thanks for your answer.
1 – This was related to when you use the mix form and try to edit the registration form – you can’t do this at sweet date- body press but you have to go in the code, under registration..anyway i found it and changed it..
2- ok, thanks
4- They were selected but still there was no result – I resolved it myself, this issue was related to the translation

5- Ok, i will try it and let you know – I am not familiar with it so need to do some research how to use it
I am trying to translate strings in picture 3 in my request.

6 – also my membership level page goes blank when i click on change membership level ( to change for example from basic membership to premium membership, the page goes blank) – see attached – any idea what might be causing this please?

Look forward to hear from you,
Kind regards,

[logochic]

Hi,

The the 3rd day since i submitted this request i have not heard anything yet…

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