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Hi radu,

I have been trying to get hold of dev team but i am not getting anywhere- coud you please give them a nodge for me ?

We really need to proceed with our transfer from Sweetdate to Kleo.

Thanks
L

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Hi Radu,

Ok, emailed them, looking forbad to hearing from them

regards,
L

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Hi Radu,

Sorted – thanks very much fr your help

Regards,
L

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HI Radu,

But i can’t seem to find where i can enter the url for https.www.eaimee.fr
As per attached, I am not sure where else I can enter this url to make Facebook registration work on eaimee.fr. Can you advise please?
Facebook registrations now working on eaimee.com

Regards
L

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Hi Radu,

Great – Facebook is now working on my dotcom; but how to set it up for multiple sites please? – I have only one fb page..

Many thanks for your help – much appreciated

Regards
L

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Hi Radu,

excellent – thank you so very much – I will do so.

My next question please, when I click on Facebook registration/login at the home page i am getting the attached error message., do you know what might be causing this please?

Regards,
L

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Hi Radu,

Oh no, actually i am not getting the error message anymore so the transaction is successfully done at the gateway but it gets cancelled in Paypal.
In paypal The transaction shows pending for couple of minutes then changes to cancelled but the premium membership does not change so users will be using premium but not paid anything.
Hope you understand; really hope this can be resolved…

Regards
L

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Hi Radu,

Would you be able to do this yourself since you have the login please? The guys at PMPRO have done a lot in trying to help resolve it but ultimately, it is your theme. It should be for you to resolve this not them.

I really hope you can assist in resolving this ASAP.

Regards
L

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Hi Radu,

How you getting on please?

Regards,

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Hi,

i am following up with my email above – cold you come back to me on the please?

Regards,
C

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Hi,
I have been having another issue with your plugin and this happened since 5months ego when I first installed Paypal express as 2nd alternative payment with Stripe running as primary payment method. Paypal is listed to be compatible with Stripe but the service doesn’t work at all. I have even spoken to PMPRO, please see their reply below:
”
Hi,

The underlying problem is that the theme that embedded PMPro (SweetTheme) modified our underlying checkout template page, and removed a specific HTML element. This means that the JavaScript in the “Add PayPal Express as a Payment Option” doesn’t find the element it needs to enable the PayPal button.

That element _is_ present in the default template page that comes with PMPro so unfortunately you’ll need to raise this issue with your Theme provider.

In essence; The add-on works as designed, the checkout problems you’re having with the PayPal Express as an extra payment option is due to how your theme has modified the checkout process. I’d like to help you, but this is something they’ll need to address overall.

I could possibly patch your site to fix it, but that means I’ll need FTP access. Any update to the theme would result in the patch being reverted though, so it’s not an ideal solution by any stretch of the imagination. “

My problems are:
1 – installed the Paid Memberships Pro – Add PayPal Express Add On (and activated); – Configured Paypal gateway Account Email, Api username/password/signature and have the default Confirmation Step of “Require an extra confirmation after users return from PayPal Express. All appears to go well and I have the option to either purchase via stripe, or select the paypal option. When I then click on the “paypal express” button I get a popup saying “Could not find payment information”.
2- when user cancelled their payments whether via stripe or paypal, they still have premium membership level even though they cancelled the payment.

Can you help address this issues – clearly PMPRO think it is an issue with your theme.

Thanks

[logochic]

Hi,
I have been having another issue with your plugin and this happened since 5months ego when I first installed Paypal express as 2nd alternative payment with Stripe running as primary payment method. Paypal is listed to be compatible with Stripe but the service doesn’t work at all. I have even spoken to PMPRO, please see their reply below:
”
Hi,

The underlying problem is that the theme that embedded PMPro (SweetTheme) modified our underlying checkout template page, and removed a specific HTML element. This means that the JavaScript in the “Add PayPal Express as a Payment Option” doesn’t find the element it needs to enable the PayPal button.

That element _is_ present in the default template page that comes with PMPro so unfortunately you’ll need to raise this issue with your Theme provider.

In essence; The add-on works as designed, the checkout problems you’re having with the PayPal Express as an extra payment option is due to how your theme has modified the checkout process. I’d like to help you, but this is something they’ll need to address overall.

I could possibly patch your site to fix it, but that means I’ll need FTP access. Any update to the theme would result in the patch being reverted though, so it’s not an ideal solution by any stretch of the imagination. “

My problems are:
1 – installed the Paid Memberships Pro – Add PayPal Express Add On (and activated); – Configured Paypal gateway Account Email, Api username/password/signature and have the default Confirmation Step of “Require an extra confirmation after users return from PayPal Express. All appears to go well and I have the option to either purchase via stripe, or select the paypal option. When I then click on the “paypal express” button I get a popup saying “Could not find payment information”.
2- when user cancelled their payments whether via stripe or paypal, they still have premium membership level even though they cancelled the payment.

Can you help address this issues – clearly PMPRO think it is an issue with your theme.

Thanks

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hi Radu,

Well, there was no problem until you advised me to make changes here: wp-admin -> settings -> buddypres -> options

thanks

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Urgent

Hi,
Tried to unstick these boxes as per your advice – see attached but now my site eaimee.com cannot display anymore. i am getting http 500 error

Can you help me please – urgently

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Hi Radu,

i disable all plugin but issue still persist, i meed to release my site and so far i can’t because of this. I really need you guys to help me resolve this.

Thank you
L

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Hi Radu,

I’ve tried to re- upload the plugin but no success and i have also deleted completed completely and readded but i am still getting the same thing. are you able to fix this please

Kind regards,
L

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Alright,

Thanks very much Laura, appreciated

Kind regards

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Hi
1 yes all pages selected at Page settings
yes, only 2 levels created ( free and premium)
You can register yes, but you can pay or change membership level

This issue is causing a major headache for me, t’s been going on for a while …

Ca you investigate please?
L

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hi Laura,

this still continue to be an issue – i tried all you suggested but no joy.
I had to change the password again because i was waiting for a long time to and i would not want to leave the for soo long … the is is become a major issue. I can’t do anything for new sign ups because membership levels page s nt working . This is very urgent

Thanks

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HI Laura, still waiting for your feedback- thanks

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Hi Laura,
Thanks for your answer.
1 – This was related to when you use the mix form and try to edit the registration form – you can’t do this at sweet date- body press but you have to go in the code, under registration..anyway i found it and changed it..
2- ok, thanks
4- They were selected but still there was no result – I resolved it myself, this issue was related to the translation

5- Ok, i will try it and let you know – I am not familiar with it so need to do some research how to use it
I am trying to translate strings in picture 3 in my request.

6 – also my membership level page goes blank when i click on change membership level ( to change for example from basic membership to premium membership, the page goes blank) – see attached – any idea what might be causing this please?

Look forward to hear from you,
Kind regards,

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Hi,

The the 3rd day since i submitted this request i have not heard anything yet…

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