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I am gathering further information – but the website owner is very frustrated as it is still not working on her iPhone 6.
She said it does not scroll on her phone.
I will submit more information as soon as I receive it.
Thanks!
Hi there,
Thank you for the information.I am running the latest version of Kleo parent on my site.
I have deactivated all of the plugins and the problem was still there, turning them off did not make a difference.
I removed all of the CSS that was put into the child theme specific to the media/mobile and found something in there was causing the menu to immediately show expanded and not closed or close down.Now that the CSS is removed, it shows up closed, however the scrolling issue is back again and I have installed your code into the child CSS, but it still has an issue sometimes.
Could there be an issue with the number of items in the menu?
Should I still go in and turn the debug on in WordPress?Thank you for your assistance on this.
Here is the screen capture of the structure. I see no settings in our child CSS that would indicate having the menu expanded or not.
Thank you for the information and the screen shot. I will get a scree shot of my back end, but they are set up the same way as child pages, but they show up as already expanded. I do not see any settings to change that.
I will double check my css in the child theme – but so far I do not see why they would automatically be expanded.
Any insight would be so helpful!
Thanks!Thank you for the reply to this question. This information is so super helpful!
One last question. Is there a way to have the menu minimized so that just the parent menu items show and the child menu items can be seen when clicked so the menu isn’t so long?
Just a thought to use what’s already there.
Thank you so much for your time. I am grateful for your responses.
This didn’t seem to work. Instead of troubleshooting this issue, I am going to go another way that will look better on mobile than this.
Can you please tell me how I can hide the header in mobile view? I have decided I want a better mobile menu as there are no options on how the mobile menu is displayed that I can see and it’s just too cumbersome. I would like to use a plugin that has a better mobile first display of the menu.
Therefore I need to have the Kleo header disappear so the other mobile menu will be the only one on the page in mobile view.
Thanks! I look forward to this information.
This is awesome! I looks like this little bit of code took care of the issue for Macs. Thanks so much!
Thank you for this code. I will set it up and try it out and see if it corrects the double bar issue. I will post back here the outcome.
Hi have checked the coding of the emails. Here are copies of them: https://nextgenerationyoga.com/teachers/training-schedule/ I have copied <href> link – not the ‘text’ and it’s not showing any additional coding or adding to the URL.
Thanks!
Hi There,
It happens with any page link. It only seems to happen in Safari. Here is what happens in more detail:When there is a link in an email to the website (one link was nextgenerationyoga.com/blog) and Safari is already open with a page of the same website open – it causes the bar at the top to look to be a double bar as seen in the attachment.
When they closed the website page in Safari and they clicked on a link from email which opens a browser window in Safari there is no double bar.
It seems to only happen for people using Safari and when they already have a page of the site open. When it goes to open a second page the double bar occurs.
I will check the link and send you how it comes through from the person who emails it. I do not have a Safari browser and can not replicate the issue. The website owner sees it frequently and is very upset by it and won’t let it rest until we figure out the cause and correct it.
I will send further information as I have it. I have not had a lot of luck running P3. It’s crashed for me in the past. Being that it hasn’t been updated in over 2 years, is it safe to run?
Thanks!
Hi Radu,
Thank you for the information.
I deactivated all of the plugins and the images still did not show up in the blog list.Switching back to the parent theme did not fix the issue with the feature images for the blog list either. That still occurred.
I look forward to your feedback.
Thanks!
Hi Radu,
Thank you for your reply.Yes, they are all video posts in the categories. They are set up as video posts – and we have added a PNG image as the feature image.
I have checked the settings and ‘display media on post’ is ON.
Thanks. I look forward to more feedback to this strange issue.
TammieYes, the plugins are all updated. The missing elements I found under the settings. For some reason there were some that were not checked.
However, the images for the blog list are still missing.
