randy

[randy]

Excellent! The one thing I wasn’t doing was plugging in the desired size. Naturally assumed that the blank field would just default to 200×200. But that did the trick. Thanks so much for the help. As you know these things drive a developer crazy!

Cheers,
R

[randy]

Already have regenerate thumbnails. And that plugin only works on images uploaded to the media gallery. Which Buddypress user avitars are not. I’m guess it may be a Buddypress or an rtMedia issue? Since the shortcode itself is under Buddypress tab? Or K Elements? I’ve updated all of them and I’ve even deactivated/activated the plugins, changes settings within the shortcode, replaced the image…. all same result. Anything else you can recommend?

[randy]

Fair nuff! I’ll wait for your replay on active ticket then. Thanks for the followup response.

Cheers.

[randy]

I’m sorry, I don’t follow? Is there a reason I my issue wasn’t addressed? Is this a common issue or topic of another thread? If so, where? I did not find it? Please direct.

Thank you

[randy]

Ok – thanks for the guide. I followed through with all steps and as I got to base theme and only activated plugins – it held the cover image. I enabled set of plugins again a few at a time and with all previous reactivated – still worked. It DID stop working when I enabled my child theme. So, herein lies the problem. I found that I included a buddypress directory herein to custom style some templates. Turns out none of them took so I deleted the directory and bingo – back to good.

Sorry for taking your time in guiding me through basic trouble-shooting protocol but I’m glad I got it figured out. Appreciate the work and timely support. Keep up the great work.

Cheers,
R

[randy]

Thanks kindly. I’ve been trying different things to see if I can sort it out. Nothing so far. Keep me posted as to anything you can find or if you need anything from me to help out.

Thanks for the awesome theme. I can’t wait to go live!

Randy

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