sedmorders

[sedmorders]

Great.

Ans where exactly could I have deduced your answer from, including location in the Kleo documentation? Users shouldn’t have to guess.

[sedmorders]

This reply has been set as private.

[sedmorders]

This happens on Windows servers. Here is our writeup on the cause:
_________________
Symptoms:
1. The problem only happens when you type more than one word in the search box. Single words don’t have that problem.
2. The problem only happens when permalinks are set to postname instead of page id.
3. Changing the Permalink settings to Default breaks Buddypress.
4. The Kleo support site uses the same syntax for the search page but it works fine and does not produce an error. Must be a Windows Server problem.
https://archived.seventhqueen.com/forums/search/kleo+theme/page/2?bbp_search=kleo+theme
5. When you access the search page locally from the webserver, you get the following error in the browser:

The above file is located at:
C:\Windows\system32\inetsrv\config\applicationHost.config
6. Error is described at:
https://support.microsoft.com/en-us/kb/942076/
7. To correct the problem:
7.1. Login to the Windows server over RDP.
7.2. Open a DOS command box.
7.3. Change directory to: C:\Windows\System32\inetsrv
7.4. Enter the following command:
Appcmd set config “xxxx.xxx” /section:system.webServer/Security/requestFiltering -allowDoubleEscaping:True
7.5. You will get the following response:
Applied configuration changes to section “system.webServer/security/requestFiltering” for “MACHINE/WEBROOT/APPHOST/xxxx.xxx” at configuration commit path “MACHINE/WEBROOT/APPHOST/xxxx.xxx”
C:\Windows\System32\inetsrv>
7.6. The above fix is described at:
https://support.microsoft.com/en-us/kb/942076/

[sedmorders]

FYI, I fiddled with the settings on the Download Manager. There is a setting called “Twitter Bootstrap”. If you change the setting from “Active” to “Disable Both”, the problem goes away.

[sedmorders]

This reply has been set as private.

[sedmorders]

All the plugins EXCEPT the Download Manager have been reenabled and the problem still isn’t there. Its that plugin. Now I’ll post a support ticket for that problem on that plugin’s site.

Thanks!

[sedmorders]

How do you solve a problem like that?

[sedmorders]

I’ve narrowed it down to one plugin by turning the plugins on one by one. Its the following plugin:

Download Manager
https://wordpress.org/plugins/download-manager/

[sedmorders]

I disabled all the plugins first, and the problem went away.

[sedmorders]

As we said before, we tried disabling plugins one by one and it didn’t seem to affect the problem.

We tried your suggestion and made a very simple test menu and it also has the problem. The test menu was the side menu, which is very simple.

[sedmorders]

As I said, please provide a way to send the link without posting it here, in the interest of protecting our privacy. We can send it either via email or a private message. Didn’t you read our post?

It looks like private messaging is disabled on this site, unfortunately, so it appears that the only way to send it to you is via email.

[sedmorders]

I tried all the same remedies as zboina. I also tried changing the Theme settings, but that didn’t provide a remedy either.

Thanks, zboina, for confirming that I’m not going crazy and that there really is a problem (bug) that needs to be fixed in Kleo.

To balance things out, I’ve been very happy with Kleo so far, but their testing needs to be more thorough before each release so we don’t end up being guinea pigs and free beta testers.

[sedmorders]

The problem happens even on a pc with every browser version, when the screen width is narrowed to that of a small mobile device, so its universal.

I have a second site running the same Kleo 3.0.9, php5.5.29, and wp 4.3.1 that it doesn’t happen to. It seems to be dependent on WHAT is displayed in the site menu.

[sedmorders]

Just a follow-up after the release of 3.0.8.

IT FIXES THE PROBLEM PERMANENTLY so I don’t need to edit individual files anymore.

Thanks for GREAT service. Hopefully your future testing will test the next release on all versions of PHP, and especially the latest, so that we don’t have to be uncompensated and involuntary Guinea Pigs and beta testers anymore.

🙂

[sedmorders]

After upgrading to php 5.5.28, my two Kleo sites runs MUCH faster now. TWICE as fast.

Great support. Thanks for a great theme.

[sedmorders]

Any idea when Kleo 3.0.8 is coming out?

[sedmorders]

The file you provided fixes the problem. I can edit POSTS as well as PAGES without the error.

Thanks!

When will this fix get incorporated into the Kleo theme? I don’t want to have to keep customizing the theme every time I update it or rebuild my server. It needlessly adds complexity.

[sedmorders]

1. I have upgraded the site from php version 5.3.29 to 5.5.28.
2. I logged in locally to the server so I could see the error messages. That’s what you have to do on a windows server.
3. I did not install your init_php file.
4. The exact same error recurs. It IS being caused by Kleo. Here is the error again:

PHP Warning: Illegal string offset ‘url’ in C:\Inetpub\vhosts\zzz.org\httpdocs\wp-content\themes\kleo\kleo-framework\metaboxes\init.php on line 423

5. I have created a temporary admin ftp and wordpress accounts for you to use to troubleshoot.
6. All I need is a place to send the credentials.
7. I would like to avoid the bandaid fix you proposed, because I don’t want to have to customize the theme on every server. Instead, I want the theme code updated to prevent this problem for everyone.
8. Thanks for sanitizing the url in the lead post. Your support has been great so far.

Please advise.

[sedmorders]

How do I send you admin credentials privately? You have disabled private messaging on this site.

[sedmorders]

WP_DEBUG is set to “false” in my wp-config.php file. Your proposed remedy would not eliminate the error and allow me to edit pages or posts.

At least on my server, Kleo 3.0.7 doesn’t work with php versions above 5.3.9.

When I say the theme needs to be rewritten, the php code in the offending file needs to be updated to conform with the changed php syntax conventions of versions 5.4.4 and above.

Lastly, please delete or sanitize the url in the lead post to protect my identity. Your system won’t let me edit my own posts.

Thanks.

[sedmorders]

Andrei

1. The error above causes a 500 error whenever I try to edit pages or posts. I can’t edit either because of it because I can’t get past the 500 error it produces.
2. How do you turn off wp_debug? I’ll try it.

[sedmorders]

On my server, php 5.5.28 is considerably faster than the 5.3.29 that I am FORCED to run currently because of kleo incompatibility.

Seventhqueen: Please consider making this a high priority update to kleo. It will considerably speed up the site for many users including me.

Thanks.

[sedmorders]

The problem appears to be PHP related.
1. It appears when running php versions 5.5.28 and 5.4.44
2. It disappears with php version 5.3.29

Kleo theme needs to be rewritten to support the two latest php versions, which are:
5.5.28
5.6.12

It doesn’t currently work with EITHER. I have therefore backtracked my servers to 5.3.29 until SeventhQueen does this.

Please notify me when you have done this and what version of Kleo supports 5.5.28 and 5.6.12.

[sedmorders]

Lowering php version from 5.5.28 to 5.4.44 doesn’t solve the problem.

[sedmorders]

The problem continues even after backtracking to Kleo 3.0.5

[sedmorders]

The content of line 423 in the error says the following:

$image_url = $meta[‘url’];

[sedmorders]

The same problem also happens when I try to add a new page.

[sedmorders]

The problem seems to have been resolved with Kleo 3.0.7.

Thanks.

[sedmorders]

Disabling TinyMCE Advanced does not fix the problem.

[sedmorders]

Seems to have been fixed. Thanks.

[sedmorders]

P.S. I tried the above fix and it fixed my problem as well. However, Seventh Queen needs to come out with a theme update ASAP to fix this permanently.

[sedmorders]

I’m having a similar issue. Here is the error:

“Fatal error: Cannot use object of type WP_Error as array in C:\Inetpub\vhosts\zzz.org\httpdocs\wp-content\themes\kleo\kleo-framework\inc\pixelentity-themes-updater\class-envato-protected-api.php on line 344”

Is the above fix sufficient to fix this also?
When will a theme update be issued to fix this?

[sedmorders]

Changing the PHP version to 5.2.17 causes the error to go away!

[sedmorders]

The php settings on the site indicate that I am running PHP version 5.3.29.

When I change the PHP version number to 5.4.41, the following error occurs:

PHP Warning: Illegal string offset ‘url’ in C:\Inetpub\vhosts\sedm.org\httpdocs\wp-content\themes\kleo\kleo-framework\metaboxes\init.php on line 423 PHP Warning: Invalid argument supplied for foreach() in C:\Inetpub\vhosts\sedm.org\httpdocs\wp-content\plugins\js_composer\include\classes\shortcodes\shortcodes.php on line 474 PHP Warning: Invalid argument supplied for foreach() in C:\Inetpub\vhosts\sedm.org\httpdocs\wp-content\plugins\js_composer\include\classes\shortcodes\shortcodes.php on line 1005 PHP Warning: Invalid argument supplied for foreach() in C:\Inetpub\vhosts\sedm.org\httpdocs\wp-content\plugins\js_composer\include\classes\shortcodes\shortcodes.php on line 474 PHP Warning: Invalid argument supplied for foreach() in C:\Inetpub\vhosts\sedm.org\httpdocs\wp-content\plugins\js_composer\include\classes\shortcodes\shortcodes.php on line 1005 PHP Warning: Invalid argument supplied for foreach() in C:\Inetpub\vhosts\sedm.org\httpdocs\wp-content\plugins\js_composer\include\classes\shortcodes\shortcodes.php on line 474 PHP Warning: Invalid argument supplied for foreach() in C:\Inetpub\vhosts\sedm.org\httpdocs\wp-content\plugins\js_composer\include\classes\shortcodes\shortcodes.php on line 1005 PHP Warning: Invalid argument supplied for foreach() in C:\Inetpub\vhosts\sedm.org\httpdocs\wp-content\plugins\js_composer\include\classes\shortcodes\shortcodes.php on line 474 PHP Warning: Invalid argument supplied for foreach() in C:\Inetpub\vhosts\sedm.org\httpdocs\wp-content\plugins\js_composer\include\classes\shortcodes\shortcodes.php on line 1005

[sedmorders]

Line 474 of the shortcodes.php file described above says:

foreach ( $this->settings[‘params’] as $param ) {

Line 1005 of the shortcodes.php file described above says:

foreach ( $this->settings[‘params’] as $param ) {

[sedmorders]

Andrei,

Thanks.

BTW, after doing the above, the following plugin was installed AUTOMATICALLY somehow:

TGM Plugin Activation, version 2.5-dev

The plugin wasn’t activated so I activated it. I don’t know how it got installed because I didn’t put it there. Perhaps moving the file class-tgm-plugin-activation.php caused the plugin to install ITSELF. Anyway, other users need to know about this problem so they don’t repeat my problem.

In the meantime, I hope PMPro gets off their butts and fixes their plugin. It wasn’t your problem but you were very helpful anyway. Great support every time I needed it.

Keep up the great work and upgrades to an indispensable theme. Have a good day.

[sedmorders]

Actually, the class-tgm-plugin-activation.php is found in /themes/kleo/kleo-framework/lib RATHER than /themes/kleo/lib.

I tried that on my system as follows:
1. Downgraded to kleo 2.3.4.
2. Activated the pmpro bbpress plugin.
3. Upgraded from kleo 2.3.4 to 3.0. At that point, the admin login produced a 500 error and I couldn’t get in.
4. Renamed /plugins/pmpro-bbpress/class-tgm-plugin-activation.php to /plugins/pmpro-bbpress/class-tgm-plugin-activation-ole.php
5. Copied /themes/kleo/kleo-framework/lib/class-tgm-plugin-activation.php to /plugins/pmpro-bbpress/
6. Logged in as admin using Kleo 3.0 and it works!

This is a good sort-term fix. However, it appears that pmpro bbpress needs to be updated to fix this problem. I have posted a companion trouble ticked in the pmpro forms at:
http://www.paidmembershipspro.com/forums/topic/problems-activating-pmpro-bbpress-addon-version-1-2-in-kleo-theme-version-3-0/#post-31767

I have asked them to update their plugin.

[sedmorders]

You said there were admin problems after following your workaround, which I was able to reproduce. In fact, the admin login doesn’t work at all! I can’t have a system where the admin doesn’t work.

[sedmorders]

I’m also disabling auto-updates on Kleo so I don’t overwrite the old version. I will do the upgrade manually from now on.

Don’t you test this stuff before you release it?

[sedmorders]

Sharmstr,

THanks, but I can’t use another theme and completely change the site waiting for Seventhqueen to fix this upgrade problem. Only choice is to downgrade to Kleo 2.3.4 until you get your act together.

BTW, I tried the fix you suggested but concluded it was unworkable. I’d suggest removing the Kleo 3.0 from Envato until this problem is fixed, because PM Pro support is supposed to be built into your theme and work out of the box.

Please advise when a new update to the them comes out that fixes this problem. In the meantime, back to 2.3.4.

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