WordPress backend became unusable after installing KLEO

[abesd]

Hello, I’ve just bought KLEO to use with my new website but after installing the theme (I didn’t even install any plugins…) the WordPress backend gets extremely slow, up to the point that I cannot use it anymore. Each page takes 30 seconds (or more) to load….

My server is a very fast one with 2 dedicated Intel Xeon processors (6 cores each), 128GB RAM and 256GB SSD so this slowdown cannot be hardware related.

I’d really like to use your theme but if you are not able to solve the problem then I will request a refund because I cannot work like this.

Can you please login using the credentials that I have provided and see if you can help me solve this problem?

Thank you very much.

Miguel

[Taloche]

Hi abesd,

As you can see, we are the same issue as you do.
It seems that the kleo update site is down and that’s causing the issue with the WordPress Admin Panel.

https://archived.seventhqueen.com/forums/topic/updates-seventhqueen-com-is-bogging-down-the-whole-site
https://archived.seventhqueen.com/forums/topic/backend-issues-after-update
https://archived.seventhqueen.com/forums/topic/kleo-update-server-not-reachable-and-slowing-down-wordpress-admin

I’ve been using Kleo for a few years and I’ve never had this issue. You’re not very fortunate to run into this on your first try with Kleo.

I hope this will be fixed soon.

[abesd]

Oh I see… 🙁

So I guess I’ll have to wait for the 7th Queen team to have this server problem fixed.

Thanks a lot for your feedback!

Cheers

[johnand]

I have found a quick workaround for this issue. It is a band-aid, but will get sites running again:

Comment out line 400 in the required-plugins.php file under kleo/lib/

Change line from:
$version_get = wp_remote_get( 'http://updates.seventhqueen.com/check/kleo/plugin_version.php?name=' . $name );

To:
//$version_get = wp_remote_get( 'http://updates.seventhqueen.com/check/kleo/plugin_version.php?name=' . $name );

Obviously this will omit the important required plugins and compatibility check, so you will need to un-comment it when Kleo team fixes the server issue.

[ebroes]

Thanks johnand!!! works

[randrcomputers]

work for me too! thanks!

[randrcomputers]

seems still very high admin-ajax usage! using all resources

[fabienne]

Same issue here!

TourismTribe.com

[abesd]

The problem was solved! 🙂

[johnand]

The Kleo update servers are back online today, so you should be able comment out the line for checking Kleo’s update servers. I reverted back to the original required-plugins.php file on one of my sites, and it is back to normal today, except now we can see the “Theme Options” menu now, and when trying to access the page we get the “Sorry, you are not allowed to access this page.” error. Now to dig in and figure out what is going on there.

[dellington]

Do you know where I can download the older versions? Our theme was purchased from envato and they only host the latest version provided by the author.

[husdom]

Solved?

[johnand]

Here is a link to 4.2.4.1: https://www.dropbox.com/sh/8u9ltfto1gksfny/AAAEU-JmLKevfWcN75sEYAsEa?dl=0

I knew there was a reason I kept backups of the last few versions of a theme!

[johnand]

Sorry, try this link to the zipped version: https://www.dropbox.com/s/h8jzmv5ukrcscjz/kleo.zip?dl=0

[davidryal]

@johnand your comment-out solution worked for me yesterday after hours of frustration, thanks!

just FYI, I also was experiencing the inability to access theme options, but thought I would note that upgrading to the 4.2.4.3 theme version released overnight seems to have solved that bit, in addition to removing the need to comment out line 400 to ensure normal operation (no idea what they did elsewhere, but nothing changed in required-plugins.php in the new patch).

[randrcomputers]

Can we leave the line commented out site seems faster without it or am i crazy? plus if kleo servers determine if my site works would rather leave it commented

[johnand]

@davidryal Yes, the 4.2.4.3 update from yesterday fixed all the issues. The reason for the slowdown yesterday had nothing to do with the theme code, it was due to the Kleo updates server was down, causing a major delays because the required-plugins.php file was consistently checking the update server and getting no response. By commenting out line 400, that stopped the query to check the updates server. Kleo fixed the update server, so now that is resolved. The latest update fixed the Theme Options disappearing.

@randrcomputers I would recommend un-commenting the line, as it the important compatibility check to see if the required plugins are installed and are the compatible versions that are known to work with that version of Kleo. I tested with site performance monitors and I see no difference in performance with the line un-commented vs commented.

[randrcomputers]

@johnand thanks but if the server goes down will this cause my site to also go down again? That seems to be a real issue that all our sites are dependent on another site to be up

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