BWN_Web

[BWN_Web]

Thank you!

[BWN_Web]

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[BWN_Web]

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[BWN_Web]

Hi,

We are using the Paid Membership Pro plugin and its add on PMP Nav Menus Add On. These menus were displaying until the most recent release of the Kleo theme. I disabled the child theme it did not appear. I switched to Twenty Seventeen and the menus displayed properly for non-logged in visitors and logged in members.

There is not an error in the console log. I deactivated and reactivated the Nav Menu plugin but it did not do anything. Also, the styling for the nav menu when logged in has reverted to a default style. The theme seems to be overriding the Nav Menu Add on plugin.

Thank you!

[BWN_Web]

Hi,

I have been able to manually update the Kleo theme. Now the main navigation menu does not appear for visitors who are not logged in. I have re-added the menu settings.

Do you have any suggestions?

Thank you,
Missy

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[BWN_Web]

Sorry, I spoke too soon. When I tried updating the theme from the website, the notification said it was successful. But I never confirmed the version number.

I am in the backend today and I see that the theme has not updated. When I try, I receive an error that the ‘a valid url was not provided’. I am not sure what that means.

I will try updating it through FTP. I am a bit disappointed at the amount of work required to update the Kleo theme now.

I will let you know if the update is successful.

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[BWN_Web]

Thank you! I was able to update the theme.

[BWN_Web]

Thanks, that worked!

[BWN_Web]

Hi,

We have waited several weeks and the theme still is not updating. It also seems to be conflicting with The Events Calendar plugin we are using.

Has the envato API issue been resolved?

Thank you!

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[BWN_Web]

Hi –

We have this same problem.

Even after updating to Kleo 4.0.2, we are unable to update the Go Pricing plugin.

Same error message: the “plugin package is unavailable”, even when trying to update the plugin in from the Required Plugins Installer.

Thanks for looking into this.

[BWN_Web]

I’ve replaced the files and cleared the cache.

I’m looking at the site on a machine running IE 11 on Windows 10 and it’s not functioning. The user cleared the browser history after I replaced the css files and still see a problem.

By contrast, another user on IE 10 (I don’t know their version of Windows) told me they DO NOT have a problem.

Hope those details help.

Thanks!

[BWN_Web]

In line 1 of my post I said that I have already updated to Kleo 4.0.

[BWN_Web]

I had cleared my browser cache but only for the past 24-hours. Clearing all of the history solved the problem.

Next time I have a similar problem I’ll do the full history clear before submitting a ticket.

Thanks for the fast reply!

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