joelradon

[joelradon]

Thanks. I created the child theme and activated it. Is there a special area where I should put the code in the functions.php?

[joelradon]

ah I see. I can work on that. THe website is backed up daily. So changing the main functions.php will work for now. I will work on implementing the child theme. I uploaded and did a live preview. I see everything is empty so I will have to work on transferring all the settings over the child theme.

[joelradon]

Could you take a look?

FTP Server: 45.55.190.65
username: zadmin_seventhqueen
password: pass@1234

[joelradon]

I delted the code I added. The site came back up. I tried adding the code again, and the site went down. Can you take a look?

[joelradon]

I just killed the site trying to add this. I am in the process of restoring. Where am I suppposed to add this exactly? functions.php?

[joelradon]

I tried adding the custom CSS with no success. Can you take a look in the admin area?

Thanks

[joelradon]

I was referring to the entire theme background option for every page.

[joelradon]

here is an admin login:
username: DG
pass: tqQhkVmMTF%*Ha%AWVNDujPX

[joelradon]

Thanks sharmstr. I had the same question as juandias

[joelradon]

I don’t see what you are talking about. Can you please explain better?

[joelradon]

I previously purchased a theme with you guys and I uploaded it to my website yesterday for initial testing. Today when I started buidling it, I bought another license key for the site. So I now have one for each website I have.

I am wondering if this issue is caused by a duplicate purchase code. When I bought the 2nd copy of theme I deactivated it and deleted it from my site. I uploaded the new theme file I purchased, but it seemed to retain some previous settings.

Here is my license key from my purchase today.

LICENSE CERTIFICATE : Envato Market Item
==============================================

This document certifies the purchase of:
ONE REGULAR LICENSE
as defined in the standard terms and conditions on Envato Market.

Licensor’s Author Username: SeventhQueen
Licensee: Joel Radon

For the item:
KLEO – Next level WordPress Theme

http://themeforest.net/item/kleo-next-level-wordpress-theme/6776630
Item ID: 6776630

Item Purchase Code: cb38a52a-e0aa-4749-923d-c4631d32301b

Purchase Date: 2015-10-05 20:39:18 UTC

For any queries related to this document or license please contact Help Team via https://help.market.envato.com

Envato Pty. Ltd. (ABN 11 119 159 741)
PO Box 16122, Collins Street West, VIC 8007, Australia

==== THIS IS NOT A TAX RECEIPT OR INVOICE ====

Here is the license key from the purchase of my other website. http://brevardfishing.com

LICENSE CERTIFICATE : Envato Market Item
==============================================

This document certifies the purchase of:
ONE REGULAR LICENSE
as defined in the standard terms and conditions on Envato Market.

Licensor’s Author Username: SeventhQueen
Licensee: Joel Radon

For the item:
KLEO – Next level WordPress Theme

http://themeforest.net/item/kleo-next-level-wordpress-theme/6776630
Item ID: 6776630

Item Purchase Code: 9499cb45-b6c6-42c4-94a0-4af22fa45e85

Purchase Date: 2015-09-18 21:18:35 UTC

For any queries related to this document or license please contact Help Team via https://help.market.envato.com

Envato Pty. Ltd. (ABN 11 119 159 741)
PO Box 16122, Collins Street West, VIC 8007, Australia

==== THIS IS NOT A TAX RECEIPT OR INVOICE ====

[joelradon]

It’s working now for me! I had the user clear cookies and cache on his android browser using the steps below

Chrome for Android
Touch Chrome menu > Settings.
Touch (Advanced) Privacy.
Touch Clear browsing data.

Sorry for all the posting to the OP, but hopefully it helps solve her issue.

[joelradon]

I have done some additional testing on this issue and I’d like to share what I have found.

The problem doesn’t appear to be with the theme plugin or facebook. Here are my troubleshooting steps:

1) I tried using a 3rd party plugin, to see if the built-in theme plugin was causing the issue. I had the same issue using another plugin

2) One of the users experiencing the issue gave me his FB password so I could check his security settings. The first thing I tried to do was replicate the issue, but to my surprise the registration worked. So there was no issue with his security settings.

3) After registering under his account, he is still unable to login from his device. The issue appears to be at the device level and not at the theme or facebook level.

[joelradon]

My staging website is
http://406.d2a.myftpupload.com/wp-admin

Here is an admin account
username: themeadmin
password: r4oKXx(QAVo%o*j8sxMd4hSG

[joelradon]

My staging website is
http://406.d2a.myftpupload.com/wp-admin

Here is an admin account
username: themeadmin
password: r4oKXx(QAVo%o*j8sxMd4hSG

[joelradon]

Is there a way to enable? I would really like to use the sticky menu on mobile devices.

[joelradon]

The user gets prompted to login to facebook

After the user selects ok, they get this

[joelradon]

My staging website is
http://406.d2a.myftpupload.com/wp-admin

Here is an admin account
username: themeadmin
password: r4oKXx(QAVo%o*j8sxMd4hSG

[joelradon]

I am having the same issue. My new website isn’t live yet, and this is the only thing holding me back from going live. It seems to work on 80% of my users, but 20% are having issues. I believe the issue may be Facebook and not the theme since the users who are unsuccessful have tried multiple devices. Either way I need to figure out what is going on so I can go live.

I have had the users that are having the issue, check all their facebook privacy settings, and they seem fine. I have also had the delete the API Facebook app and try again. They are still having the same issue.

[Author]

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