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  • in reply to: Current difficulties #215412
     mongol7
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    in reply to: Current difficulties #215266
     mongol7
    Participant
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    in reply to: Current difficulties #215203
     mongol7
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    in reply to: Current difficulties #215166
     mongol7
    Participant

    In what parameter of rtmedia it is necessary to go to verify the problem?
    cordially

    in reply to: Current difficulties #215035
     mongol7
    Participant

    Hello,
    When a new message is received by a member, it should be at the beginning. At the moment the messages received come after the old messages.
    I also noticed a problem on mobile compared to the photos located in the gallery of the member. When you click on a photo, it does not expand. On the computer it is growing but not on mobile. How to solve these problems?
    Thank you in advance for your answers.
    cordially

    in reply to: Current difficulties #214579
     mongol7
    Participant

    Hello
    I want to display the tab to set the reception of email notifications. It is important. Before it was present in older versions of Sweetdate. But here I do not find him. I found a screenshot that shows the tab (message). Thank you in advance.
    Regarding the total amount of members that is still displayed, I want to hide it because this sum was not displayed previously in older versions. I only want to show the number of people found in search results as before (not the total amount of members on the site). There is a screenshot that shows my problem (total).

    cordially

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    in reply to: a chat #213589
     mongol7
    Participant

    Hello,
    Thank you for your reply. You often propose to me to see a developer, but if I come on this support, it is not by chance. Not everyone can afford the services of a developer.

    in reply to: Problem with the search form #205136
     mongol7
    Participant

    Hello since the new version 3.0 of sweetdate I realized that the registration page was no longer full width! Now the page has a column to the right (a sidebar). This is a real problem because it is possible to see new people registered or people who connect in a widget located in the right column (the sidebar). How to apply the template “full page, no sidebar” to the registration page?
    cordially

    in reply to: Problem with the search form #204921
     mongol7
    Participant

    Hello
    Now, the site just needs a “region” field to be added to its registration form. In this field a user can enter the name of his region. It would just add to the site this field named “region” in the registration form and then it will be finished. All dating sites offer this. I do not understand why this was not thought at first in Sweetdate.
    Can you explain to me how to do it please?

    cordially

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    in reply to: Problem with the search form #204598
     mongol7
    Participant

    Hello, sorry but I have not managed to remove the problem on the homepage. There may be a video tutorial that explains step by step what to do?
    If there is no video, how do I actually add the homepage for version 3.0? I created a new page, indeed. Then I clicked on modified with “elementor”. Is this the page I just created that will serve as the home page for version 3.0 or is there another page somewhere that has been prepared for version 3.0?

    cordially

    in reply to: Problem with the search form #204429
     mongol7
    Participant

    Hello,
    Since disabling the old search mode, there is a notification that appears on the home page, for members who are logged in (Please see the screenshot named buddypress). Is it normal ?
    In addition, there are frequent error messages that destabilize some members. For example, page 404 appears too often and does not match page 404 created in the wordpress dashboard. I would like to add a javascript code on this page 404, an automatic redirection code but I can not find it.

    cordially

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    in reply to: Problem with the search form #203604
     mongol7
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    in reply to: Problem with the search form #203444
     mongol7
    Participant

    Hello sir
    I did what is noted and in the beginning when a search was launched men and women were reversed in the results. That is to say that when I was looking for a woman there were only men and when I was looking for a man there were only women.
    In the hope of finding a solution, I deleted the section of fields named “I search” in wp-admin> user> profile field. Then I created the “I search” field section again. Since this operation, no matter what research is launched, whether it is a man or a woman, there is no result.
    Can you intervene personally on the website?

    The other problem that is gene is the following. Before using the plugin “profile search” there was a simple search panel with 3 fields to fill and clicking on it arrived on a page with an advanced search panel with several fields (a dozen fields to fill). How to find this operation?
    It’s urgent, thank you in advance.

    in reply to: problem after update #200347
     mongol7
    Participant

    Hi,
    No, the templates have not been modified in the parent theme of paid memberships pro. I intervened on this project after its creation. When it was created, the project used version 2.9.6. of No, the templates have not been modified in the parent theme of paid memberships pro. I intervened on this project after its creation. When it was created, the project used version 2.9.6. of Sweetdate. Today my job is to help the site to update. But before doing the update with the latest version of sweetdate, I do tests. It was while doing tests that I realized that the presentation had changed.

    Below there are 4 screenshots, which are read from left to right. The first two screenshots show the current layout of the site using version 2.9.6 of sweetdate. Then the other two screenshots show the bad presentation obtained after testing with version 3.2.1 of sweetdate.

    My mission is to update the site with version 3.2.1 (or later) and keep the presentation of the page paid memberships as it was for version 2.9.6.

    In order to be even more precise, unregistered persons must not be able to see the payment information. Only registered people are supposed to enter payment information.
    Then, it is important that the box “payment information”, the size of the typography and the general presentation remain in the same way as in version 2.9.6.
    Does my English seem clear to you?

    cordially

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    in reply to: problem after update #200085
     mongol7
    Participant

    Hello
    Regarding the problem of the slideshow, thank you. Regarding the other problem, sorry to contradict you but the purpose of this ticket is not to make a custom request. The problem is that the presentation of the site has changed following the last updates of sweetdate. For example before it was necessary to be connected to see appearing part “payment information”. With the update, this part is displayed for everyone, even for unidentified users.

    Cordially

    in reply to: problem after update #199409
     mongol7
    Participant

    Hello,
    With the Quick Css option, the mobile phone slide show now works, but there is a large empty white space that appears under the slider. This is not normal. I do not understand where this dysfunction comes from. I tested on my phone the display I get and I put screenshots to show you.

    Regarding the payment information box, thanks to the quick css option, I started to see a change. I am also sending you a screenshot. The presentation has improved but it’s not the way it should be.
    Thank you in any case for the help already provided. Can you help me solve both of these problems?

    cordially

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    in reply to: problem after update #199307
     mongol7
    Participant

    Hello,
    Sorry but it did not change the two problems.

    in reply to: problem after update #198978
     mongol7
    Participant

    Hi,
    Regarding the homepage, the problem is not the form. The problem concerns the display of the slideshow according to the terminal used. For example, if you display the home page on a computer, you will see the slideshow. But if you display this same homepage on a smartphone phone, the slideshow does not appear.

    Regarding the box “payment information” it must be displayed as what is shown in the screenshot called “good”, below.

    Cordially

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    in reply to: problem after update #198829
     mongol7
    Participant
    This reply has been set as private.
    in reply to: problem after update #198759
     mongol7
    Participant

    Hello,
    Yes it is possible but how?
    cordially

    in reply to: problem after update #198542
     mongol7
    Participant

    Hello
    The “submit” button reappeared but as you can see in the screenshot, the presentation of the “payment information” part is still not correct. It is important that a site, proposing a system of payment, is irreproachable in its presentation.

    There is also another problem. Regarding the slideshow on the image named “no visible”, it does not focus on mobile phones. How to make it visible on phones please?
    cordially

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    in reply to: To allow one gallant member to pay for another. #186497
     mongol7
    Participant

    ok thanks

    in reply to: Avoid diverting the proper use of certain fields. #185580
     mongol7
    Participant
    Not marked as solution
    in reply to: several means of simultaneous payment #184825
     mongol7
    Participant

    Hello,
    I finally find the solution to my problem. I just had to go to the RtMedia settings. Thanks anyway.

    in reply to: several means of simultaneous payment #184247
     mongol7
    Participant

    Hello,
    Now the member profiles look like the screenshot named “now”. I would like to get a tab “photo” as on the screenshot called “wish”.
    Regarding the payment method, if I want to use paid membership it is not possible to have multiple payment methods at the same time? I saw that I could add paypal but the price of this feature alone costs more than your theme. So I have no choice but to turn to woocommerce if I wanted to have two payment systems?

    cordially

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