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Viewing 40 posts - 1 through 40 (of 73 total)
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  • in reply to: VERY slow theme #122005
     dating007
    Participant

    Hi Laura,

    I think my 6 month support subscription is over, how do I renew this, so that I can keep receiving updates. Thanks for your help…

    in reply to: Notification Emails #112135
     dating007
    Participant

    Okay I tried this plugin but is messes up the activation emails and gives an error message to people trying to sign up to my sight any other way I could fix the issue above? Thanks Radu for your help and time.

    in reply to: Error when I try to reset members passwords #112132
     dating007
    Participant

    I contacted my hosting company…bluehost and this is what they said:

    (0:21) [Melissa] Looking into it a bit it seems that the plugin is trying to use SSLv3 which is disabled on the server for security reasons. That needs to be addressed through the plugin and they need to not use SSLv3 because it is a major security vulnerability to have it enabled
    (0:21) [michael] what plugin?
    (0:22) [Melissa] The one that is sending mail
    (0:24) [michael] i've never had this issue before…and I'm not that tech savy..the v3 is disabled but I still have a valid SSL correct? I guess I would have to get with the creator of my template with regards to helping resolve this issue then right?
    (0:25) [Melissa] yes, the browser would actually throw an error if SSLv3 were enabled

    I really need your help with this as I have people trying to sign up but they are receiving this same error message

    in reply to: VERY slow theme #105455
     dating007
    Participant

    okay…so I was able to put in the search bar… http://www.ibssingles.com/wp-admin and it let me into the dashboard…yes, i had issues with w3cache last time but when i looked…zencache was active, so I deactivated it and now it lets me log in as normal..

    I know that cache is suppose to speed up the site but zencache and w3cache both mess my site up any other cache systems you recommend

    in reply to: VERY slow theme #105454
     dating007
    Participant

    it has now been two hours and it’s still not allow me to access the login

    in reply to: VERY slow theme #105452
     dating007
    Participant

    i’m going through what you sent..but I can’t even log into my site to do anything because it just keeps saying “sending info, please wait” so it won’t even log in…..as of right now, it’s been 45 minutes and still the little icon just goes around and around..

    I think website speed it good now, but this seems to be a completely different issue as it’s not allowing anyone to log in to the site

    Questions:

    It says to add the code to my .htaccess…but where exactly do I add it? at the beginning or end etc?

    in reply to: VERY slow theme #105277
     dating007
    Participant

    Hi Laura, I haven’t made any changes to the site since you were able to help speed it up but now no one can log in..it’s just stuck on “sending info”

    ibsdating2014@gmail.com
    qggd*eg(m$TM5cbnx7IL&ErL

    in reply to: VERY slow theme #104982
     dating007
    Participant

    WOW….thank you soooo much Laura! It’s great! You have no idea how much I appreciate your help, thank you!

    in reply to: VERY slow theme #104940
     dating007
    Participant

    by the way…thank you so much Laura for all the help, I’m obviously new at all of this and I really appreciate you.

    Any other ideas on how to speed up my site? when i run a gtmetrix.com speed test it shows several things that I have an “f” grade for…how much would 7th Queen charge me to fix these and make the site as fast as possible? Here’s what gtmetrix.com says:

    PAGESPEED:
    Specify a Vary: Accept-Encoding header F (37) SERVER HIGH
    Defer parsing of JavaScript F (44) JS high
    Combine images using CSS sprites D (68) images medium
    Avoid CSS @import C (70)

    YSLOW:

    Add Expires headers F (0) Server HIGH
    “There are 19 static components without a far-future expiration date”

    Make fewer HTTP requests F (0) content HIGH
    “This page has 38 external Javascript scripts. Try combining them into one.
    This page has 25 external stylesheets. Try combining them into one.”

    Use a Content Delivery Network (CDN) F (0) (i can set this up myself)

    Use cookie-free domains F (0) cookie LOW
    “There are 65 components that are not cookie-free”

    Minify JavaScript and CSS D (60) CSS/JS Medium
    “There are 4 components that can be minified”

    Reduce DNS lookups (70) content LOW
    “The components are split over more than 4 domains”

    in reply to: VERY slow theme #104938
     dating007
    Participant

    I had to disable the entire plugin and now it works correctly……but wasn’t the plugin what helped it speed up?

    in reply to: VERY slow theme #104851
     dating007
    Participant

    ALSO…when it does the same thing when i try to log in with my administrator information and I have to go through the same process as above BUT I can’t access the dashboard anymore…what do i do?

    in reply to: VERY slow theme #104757
     dating007
    Participant

    i just tried to login with my user name and password…when i hit the “login” button it disappears like nothing happened, so I tried it again…this time it says I’m already logged in and to hit the refresh button…when I do then it logs me in….i’ve also deactivated membership pro

    in reply to: VERY slow theme #104608
     dating007
    Participant

    I fixed post #104598 above….I just had to change the access level on the admin side.

    ALSO, i just changed my password so I could log in and it let me, but when it logged me in, it takes me to the membership page…which i had deleted off the site with a link to click and go to the home screen, but when I click the link it automatically logs me out

    in reply to: VERY slow theme #104601
     dating007
    Participant

    also, my brother aaron morris has an account on my site….when i try to sign in under a my personal account

    it says my password is wrong, but I know it’s right….then my brother was able to successfully login under my account on his computer, but when I tried it again, after clearing my cache cookies etc…it still says I have the wrong password, eventhough my brother aaron used to same one…

    in reply to: VERY slow theme #104600
     dating007
    Participant

    from the profile page when you click on home it takes to main page but it logs you out and says to log in again…but if you hit the refresh button it automatically logs you in…

    when you go to log back in, it says you are already logged in and to refresh the page…

    in reply to: VERY slow theme #104598
     dating007
    Participant

    Ok…the site is faster so thank you, but now almost everything you click on takes me to the membership level page…if you click on aaron morris profile, quick search, activity, groups, etc…

    when i click on my profile it pulls it up…but when i click on anyone elses profile it takes me to a membership page, which i actually deleted off the site so I don’t know how it even pulls it up

    in reply to: VERY slow theme #104533
     dating007
    Participant

    okay i will try this and report back…i appreciate your help this has been a total nightmare…

    in reply to: Sweetdate section on the backend having issues #104208
     dating007
    Participant

    i got bluehost to fix the site but it seems everytime i try to take something away the site breaks

    in reply to: Sweetdate section on the backend having issues #104206
     dating007
    Participant

    i just tried now my website won’t pull up at all it says there are too many redirect loops

    in reply to: How do I change the wording on the registration box #104204
     dating007
    Participant

    i went to sweetdate, then buddypress and only see where to add text for before Main form and horizontal form. I currently have text in main form but it’s not what is in the sign up box..

    in reply to: Major Issues AND website is live #104067
     dating007
    Participant

    I was able to generate a new password for Katie and send it to her from our company support email…but no one is getting their confirmation or password reset emails

    in reply to: Major Issues AND website is live #104063
     dating007
    Participant

    I REALLY need your help on this…I have a new user trying to sign up and they are not receiving their email to confirm memberships..

    “Hi, I signed up for an account and never received my confirmation email to set my password. When I try logging in and just click forgot password, I also never receive that email. Please help me log in!”

    Her profile name is Katie…

    ibsdating2014@gmail.com
    qggd*eg(m$TM5cbnx7IL&ErL

    in reply to: Major Issues AND website is live #103930
     dating007
    Participant

    quick question….i can go to “activity” on the website and it shows several people that became “registered” members…..when i click on their name it pulls up their profile… but if i go to search for members the profiles do not show up…

    so is the reason for this because they have to login in order to show up?

    in reply to: Major Issues AND website is live #103808
     dating007
    Participant

    I would still like the answers to the questions above but what I have done is delete the memberships section all together at this point, so that members will not get confused.

    But I still do not know why they are not showing up when you go to search for members….as the backend shows seventeen or so, but when you actually search it only shows about 9

    in reply to: Major Issues AND website is live #103671
     dating007
    Participant

    ALSO….when i go on the Admin section and check out one of the users that didnt sign up through the “FREE Membership for a limited time” I can edit their information…..when I do this I want to change their level from “none” to “FREE”

    then underneath it says this “This will not change the subscription at the gateway unless the ‘Cancel’ checkbox is selected below.”

    What does that mean?

    in reply to: Major Issues AND website is live #103670
     dating007
    Participant

    I think I have figured it out….when someone signs up on the home page under the the sign up button and under the register box on the homepage it allows someone to go ahead and sign up….I need both buttons to go to membership page where they can select a membership level…

    but I dont want them to have to input that information in two times…so what options do i have?

    in reply to: SSL Lock not showing up on one page #103468
     dating007
    Participant

    thanks vinz98, i appreciate your help

    in reply to: SSL issue items not being called correctly #102625
     dating007
    Participant

    I have somewhat solved the problem as my website is now https BUT it doesn’t have the green lock on the side…do you know what I need to do for this? Thank you

    in reply to: SSL issue items not being called correctly #102624
     dating007
    Participant
     dating007
    Participant

    Thank you. One thing I do like is having the little section on the top right corner where someone can easily access and view everything on the website….but when i disable the toolbar it goes away…

    Is there a way to add that piece back to the top but not give access to the dashboard?

    in reply to: Mobile Version #102389
     dating007
    Participant

    it will take me a couple days but i will

     dating007
    Participant

    I fixed this issue, but left this open to see if you would delete this post…thank you

    in reply to: Mobile Version #102216
     dating007
    Participant
     dating007
    Participant

    Is there any way to delete this post when we are finished with it…i did not realize that my email address was in the main message….

     dating007
    Participant

    Here is my personal updated login information:

    ibsdating2014@gmail.com
    qggd*eg(m$TM5cbnx7IL&ErL

    Again, here is also the test profile login information:

    singlegal
    kolob123

    in reply to: Slider on home page #102017
     dating007
    Participant

    Hi Laura,

    Sorry about that…here are the login credentials

    ibsdating2014@gmail.com
    qggd*eg(m$TM5cbnx7IL&ErL

     dating007
    Participant

    i want to take off everything on the left side of the toolbar…ie wordpress icon, login, register, heatmap

    in reply to: Slider on home page #101673
     dating007
    Participant

    Okay..I fixed the issue with the slider BUT for some reason, some of the pictures are not showing up..it just shows a little pic icon…if you look under “community” then “activity” and scroll down the page you will see the issue…

    thanks in advance for your help

    in reply to: Permalink on memberships page #100280
     dating007
    Participant

    I went to memberships then page settings and I actually do not have anything in any of them…they all have the “choose one” option.

    Is there any where else it could possibly be?

    in reply to: terms of service page #99567
     dating007
    Participant

    not sure what happened but this should work

    ibsdating2014gmail.com
    3XSF0*Oc0eIDJxnN

Viewing 40 posts - 1 through 40 (of 73 total)

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