Forum Replies Created
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Laura
ModeratorHello, what i meant is to add that code to your child theme functions.php to see if it works
Sorry for the misunderstanding
About ftp, are the credentials so login to your hosting files, your hosting provider should give you ftp credentials, usually they are, server, username and password, sometimes server is the domain
About admin credentials, those are the ones you use to login to wordpress 🙂Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Laura
ModeratorHello, you will find all profile fields at Users > Profile fields
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
May 13, 2016 at 18:54 in reply to: Unable to customize Visual Builder block after Demo content import #121718Laura
ModeratorNot marked as solutionLaura
ModeratorHello, i think the best would be to hire a developer, as right now i can only help you with theme related issues and not custom requests.
I will be here if you need any help 🙂Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Laura
ModeratorI am sorry to hear that you are experiencing slow load times and I will gladly help you to see what is causing this. From our experience in the past year I am almost sure it is not related to our theme and it comes from the plugins that are enabled on your site. To see if the theme is actually causing this, just enable the default Wordpress theme and do the same test and see the results. I am sure our theme is not affecting the load time in a way you described it. Let me know how it goes and afterwards maybe do the same test with the plugins by disabling them one by one. We even have an article related to slow speed that might help: http://seventhqueen.com/blog/code-snippets/the-definitive-wordpress-speed-guide-step-by-step-easy.htmlMay 11, 2016 at 17:46 in reply to: Viscual Composer Addon Parallax Image and Video Background #121370Laura
ModeratorHello, yes, in the row settings of visual composer you can select to use a video background from youtube 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Laura
ModeratorHello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
May 11, 2016 at 14:40 in reply to: Stop Admin Email Notification for “New message from” members to members. #121329Laura
ModeratorNot marked as solutionLaura
ModeratorHello, you will find it at Get Support menu 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
May 11, 2016 at 14:37 in reply to: A section of my home page is gone missing (urgent please) #121327Laura
ModeratorNot marked as solutionMay 11, 2016 at 02:59 in reply to: Change login-position in mobile version / Unwanted space in mobile version #121296Laura
ModeratorHello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Laura
ModeratorGlad to help 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
May 11, 2016 at 02:21 in reply to: Viscual Composer Addon Parallax Image and Video Background #121283Laura
ModeratorHello, which one do you mean? 🙂
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
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