Laura

[Laura]

Hello, it shows the the same level or it shows the level that the member doesn’t have?

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[Laura]

Hello, you can contact me for some custom requests, but related to this issue i cant do it
My mail is laura@seventhqueen.com

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[Laura]

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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[Laura]

Hello, once you enable side menu and add it to the main menu, send me a link and i will check it out 🙂

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[Laura]

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[Laura]

Hello, please add this to style.css of child theme

COPY CODE

.registration .sidebar.sidebar-main.col-sm-3.sidebar-right {
    display: none !important;
}
.registration .template-page.col-sm-9.tpl-right {
    width: 100% !important;
    border: none !important;
}

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[Laura]

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[Laura]

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[Laura]

Hello, if you want to contact me, please mail me at laura@seventhqueen.com 🙂

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[Laura]

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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[Laura]

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[Laura]

Hello, you can turn them on or off at theme options > memberships
And for the level description at the blank editor, add your level description there

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[Laura]

Hello, did you try to change it at Theme Options > Memberships ?

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[Laura]

Hello, please share access so i can check it out 🙂

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[Laura]

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[Laura]

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[Laura]

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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[Laura]

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[Laura]

Glad you could resolve it! 🙂

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[Laura]

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[Laura]

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[Laura]

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[Laura]

Hello, please calm down, i am trying to help you, and we wont resolve things like this, we need to find the source of the issue, and fix it, am here to help you.

Could you enable debug so we can see error logs?

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

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[Laura]

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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[Laura]

Hello, form KLEO templates, you can find them at vc_templates at kleo theme folder, but for vc templates, they are at the vc plugin folder

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[Laura]

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[Laura]

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[Laura]

Hello, sure, can you share ftp and admin access so i can test it? 🙂

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[Laura]

Hello, it’s possible but only with custom development, we don’t have any quick solution to acheive that, the suppport service covers only theme related problems , product questions and small css customizations
https://archived.seventhqueen.com/general/article/what-support-includes

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[Laura]

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[Laura]

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[Laura]

Hello, the icon issue seems related to the server, please contact our hosting provider about that 🙂
About the heart, its located at /wp-content/themes/sweetdate/assets/images/hearts_bg.png

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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[Laura]

Hello, of course, i am so sorry about that, tried to add the code but it didnt work, can you add it back? i will delete the duplicated image
To delete the code, edit the code i added at functions.php of child theme.
I added

COPY CODE

add_action('kleo_before_main', 'sq7rdu_show_featured_before_content');
function sq7rdu_show_featured_before_content() {
    if (is_single()) {
        if (has_post_thumbnail()) {
            echo '<div class="fullwidth-image-before-content">';
            echo the_post_thumbnail('full');
            echo '</div>';
        }
    }
}

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[Laura]

Glad you could resolve it! 🙂

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[Laura]

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