Oceanglim

[Oceanglim]

…..Wow!! Something is rrrreally not good!! The site is not accessable at all..

Here are my credentials to my cPanel:

http://bildafamilj.nu:2082/

mrnicwft
Xn47zPjc06

Best Regards,
Jenni

[Oceanglim]

Hello Radu,
thanks for your time! But could you please let me know exactly what troubleshooting you did ?
Did you for example see if there was any plugin that conflicted with the theme?

“re-upload them parent theme over the existing theme files”
Okay, I just updated it through a plugin, but I will do as you say, and download it to my computer and the upload it.
But ANOTHER ISSUE!! I can’t even get into my site! So I ran Pingdom….It says 5,59 sec, but now I can’t get into my site at all. These are the reports from Pingdom:

[attachment file=156861]

[attachment file=156862]

[attachment file=156863]

[attachment file=156864]

Another funny thing is that the Admin password doesn’t longer work, as I had difficulties the other day with Oceanglim….Is this common??

Best Regards,
Jenni

[Oceanglim]

Hi Radu,
thanks a lot for the video, but I think you misunderstood me…
It is the MATCHING PERCENT CIRCLE that ends up on 50 % no matter if the members have similar hobbies etc. It ends up at 50 % on all members. That’s my setting if nothing matches in their profile fields.

So, if you log in as Admin, and go to Admina, cause they have similar hobbies….but it ends on 50%.

Thank you for looking into this!
Jenni

[attachment file=156538]

[Oceanglim]

Hi Radu,

1. I deactivated child theme, but matching system didn’t work anyway.
2. I updated Sweetdate, but matching system still doesn’t work, either with child theme deactivated or not.

Here are my credentials:

bildafamilj.nu/wp-admin
Username: Admin
Password: Admin0<3

Thank you for investigating in this issue!
Best Regards,
Jenni

[Oceanglim]

Hi Radu,
Thanks for your quick reply!!
Yes, sorry.. I also had difficulties to login yesterday. So I logged in with my second admin account.. I get back to you with this in case I don’t make the matching system work.

One question…Do you mean I should do the theme update while child theme is deactivated or do you mean that I should test the matching system with child theme deactivated after theme update??

Best Regards,
Jenni

[Oceanglim]

Hello Radu,
Very hard to say, ’cause I have no idea when it stoppad working.
Haven’t made any changes that I can think of, except for some text updates on frontpage, new background images on frontpage…and regular updates.

Please can you investigate in this issue? And hope it wont take another 48 hours ?, please ?..

Best Regards,
Jenni

[Oceanglim]

…and here are my credentials if you need it for the above Matching Percentage issue:

bildafamilj.nu/wp-admin
login: Oceanglim
Password: ThereseCecilia0

[Oceanglim]

Hello Radu! Hope you are well :-)!

I don’t know why, but the Matching percent has stopped functioning. They all end up on 50 %.
I filled in similar profile fields on two different accounts, but still they don’t match!

Can you look into this please :-)…

[attachment file=155945]

[attachment file=155946]

Also I wonder what the “cite” and “regular”-checkboxes mean in the “BP Profile Tabs”-section mean??? I have them unchecked.

[attachment file=155947]

Best Regards,
Jenni

[Oceanglim]

Hello, I resolved it, thanks. It was a plugin conflict with Page Builder.

Another thing:
In The Profile area when the users are clicking in the menu below the cover image, they will get directed to the top of the page all the time. For example if they want to go and fill in the Profile fields, they will have to click on Profile and get directed to too of the page, scroll down again. Click on Edit and get directed to top of page again. Then they click on for example Hobbies and The will again end up on top of the page and then have to scroll down.

I just got an email from a user who didn’t even find the Profile Fields, which I can understand.

Is it supposed to be like this??
Can you fix this, please?
Let me know…

Best Regards
Jenni

[Oceanglim]

Hi Laura,
I am not sure what you refer to in your last reply….Change user info Where?
Do you refer to my second last message?

Maybe I was not explaining well in last message…”Olli” and “Evelina” are my own test accounts.

Did you see my next last message?

My credentials are changed to
Oceanglim
ThereseCecilia0

Best Regards
Jenni

[Oceanglim]

I think you still have my credentials if you could take a look att my checkout issue, I would be glad :-)…
I deactivated all lately installed plugins, but it didn’t help.

I just realized, that when I login to another user….It says: You are already logged in. For example…I logged in as Olli. But when I entered Profile, I am another user Evelina. Which means it doesn’t seem to recognize who is logged in…So it keeps asking to login or to register another account. And when logging in with another account, it says you are logged in already, which is not true.

Anyway….Hope you can help
Best Regards,
Jenni

[Oceanglim]

Hello Laura!
Thanks for your reply!

CHECKOUT ISSUE
I attach a screenshot of my level settings…

I tried to deactivate plugins one by one, but the problem remained.
Also I deactivated the whole Cache-plugin, but still it didn’t help.

PENDING USERS
I see..But does it mean they never pressed the link in their email to activate their account? Maybe they changed their mind? If I activate them, then it will never be confirmed if their email-adresses are correct..??

USERS > EDIT
I have manually changed a not paying member to a 12 month membership (for free). But I am not sure what the last check-option means (see attached pic) Could you please explain a bit easier?

Thanks
Jenni

[attachment file=145481]

[attachment file=145482]

[Oceanglim]

Thanks Laura, I understand.

PAYMENT ISSUE
A user just contacted me about a payment problem.
At the checkout page, the chosen membership level doesn’t show and not the amount either. Just 0.00 SEK.
Then it says: “Please login or register a new account”, even though the user is logged in.

What can this depend on?
I just changed my prices the other day, so I thought I might have missed something. But I have checked all settings and everything and seems fine.

PENDING USERS
I just checked Panel > Users. I have quite a few “pending” users. I have the possibility to “activate” those users. How come these users are “pending” and should I activate them if they are pending?

Greatful for your help 🙂
Thanks, Jenni

[attachment file=145246]

[Oceanglim]

Hello, maybe this helps https://www.paidmembershipspro.com/documentation/
1- If they cancel before due date, they are not charged
2- If they do not have money, there is a renewal email and a suspension
What exactly do you mean by RENEWAL EMAIL?
3- If they choose a monthly level, they will pay each month, if they cancel before due date, they are not charged. If they select a 3 month level, they are charged right away the 3 month price.
Sorry, I might have explained my question badly. If I offer for example a “3 month’s membership level” with recurring subscription with withdrawal every month (instead of one time payment for the whole period of time), and the member cancels after about, let’s say, 1 month. Will the member still be charged for the rest of the 3 month period?

I have one monthly price for 3 months, a better monthly price for 6 months and an even better monthly price for 12 months. If, for example, a 12 months member cancels after, let’s say, 6 months, I still want them to pay for the whole comitted period of 12 months. Otherwise there is no point of cheaper price when assigning for 12 months, right?
Do you get my point and my question now?

What is your experience? Do most dating sites offer monthly payment if signing for 3, 6 or 12 months, or do most dating sites offer one time payment?

4- If you want an app custom service, you can contact me at laura@seventhqueen.com

Thanks
Oceanglim

[Oceanglim]

Thanks for your reply…
1. So members can cancel one day before their membership gets prolonged, and then they will not be charged for new period?

I am about to change to recurring subscription from one time payment, but I am concerned about lack of money on members bank accounts. How does it work?
2. If money is not on their bank account at withdrawal date…will there be any automatic reminder email going to the member, that is included?? I currently use Stripe.

3. If a member has chosen e.g. 3 months’ membership, and cancels after 2 months. Will he/she still get charged for the third month, right?

4. I would like to have my datingsite as an app as well….Do you have any system for that? What would be the easiest way? Is it possible to convert a SweetDate site to an app, or is the way to rebuild everything into, for example, BuddyApp?

Best Regards,
Jenni

[Oceanglim]

Thanks Laura!!
Now my menu looks proper! 🙂

I have a question…If I choose recurring payments with first month free as a trial. When is the latest a member can cancel subscription to not get charged for next month?

Does PaidMembershipPro handle all that, or does it require anything from me?

Thanks /J

[Oceanglim]

If you also could check why my search icon has become a small “X” in a box(Mobile Version) ….? Would appreciate it…

In Web Version it looks like “fl” or “A”.

You have my credentials..
Thanks

In the meantime I’ll have to use another search box…

[Oceanglim]

Sorry…”changed Hide my Site” – password to “VIP”

Thanks! 🙂

[Oceanglim]

Thanks a lot :)!!
Now it is gone, finally :)!
BUT now a black menu background pops up on hover in Mobile Version, and stays even after hovering!!!

Please see attached screenshot!

[attachment file=136153]

You have my credentials..
Thanks
Jenni

[Oceanglim]

Hi thanks a lot, but it doesn’t make any difference – sorry..
Should it really be named “top-bar” and not “menu-bar”?? Anyway, I tried with “menu-bar” as well, instead of “top-bar” but it didn’t make any difference either.

You have my credentials 🙂

Best Regards,
Jenni

[Oceanglim]

Sorry, thought you could enter it from bildafamilj.nu/wp-admin…
But here is the site password: onlyme

Appreciate your help!
Thanks,
Jenni

[Oceanglim]

My credentials:

URL Admin area: http://bildafamilj.nu/wp-admin/
Username: Oceanglim
Password: sds%^732s!@mn

[Oceanglim]

Thanks!!

Another thing:

See attached pic. This blue menu background pops up when using a iPad! But not on Samsung Tab and only on my computer if I zoom in my screen to over 100%, and not on Mac.

It looks really ugly on the Ipad, covering the eyes in the photo.
The only blue settings are Header background and Breadcrumb. I have tried to check those blue settings off, but the blue menu background still appears anyway. There is nothing set to blue in menu.

Any solution?

Thanks
Jenni

[attachment file=134653]

[Oceanglim]

Hello Laura!
Hope you’re doing fine.

Can I use another gateway than is choosable in PMP Gateway settings?
Can I then select “Testing only” in the gateway dropdown options, and add code for another gateway? Would that work?

Thanks
Jenni

[Oceanglim]

Okay, here are all the questions in one ticket:
(You can just copy it all in you reply, and answer between the lines. Guess that is the simpliest for both of us :-))
Most important qestions are in bold letters.

1. CODE FOR REMOVING SEARCH FORM ON ACTIVATION PAGE:
Thanks for code. I put the code in Appearance > Editor > CSS but it doesn’t work + this time Activation page askes for Activation Key??? What Activation Key?? This hasn’t happened before!! I think I am getting crazy or something!! See attached pic. I really need to make everything work about now so I can launch the site 25th of August. Please help!

[attachment file=132408]

2. BACKGROUND IMAGE ON MOBILDE VERSION
See attached pic of startpage backgr image webversion. If it is not possible to have it as a background image in mobile version, can I just have it below the register form but only in mobile version – possible? I ask this to avoid Revolution Slider which is pretty heavy.
Password to site: onlyme

3. GREEN BOTTOM BORDER ON REGISTERFORM
You can see it live on bildafamilj.nu, password: onlyme

OTHER QUESTIONS:
4. How do I get rid of admin bar completely?? I have tried some plugins…I also tried two plugins that are supposed to make it possible to customize it in color and so on, but I can’t make it work either…

5. Do you think I should use reCAPTCHA?

6. “Hide Ads from members” means Hide Advertisements from reaching members, right?

7. What does “If your application makes use of Adaptive Operations, obtain a live AppID”??

8. Is Checkout page and Confirmation page, Activation page, Payment Information page, Invoice page supposed to be subpages to MembersAccount in Pages settings?
Just want to be sure, as I have this payment problem. ?

9. So if I use PayPal as main gateway…then it is free, but if I choose it as second option at checkout, then it will cost me 90 dollars just because I use PMP?? From PayPals side it doesn’t cost extra. It seems a little bit weird…
But anyway if I use e.g. Braintree…then I just need to do the right settings right, and register an account with Braintree of course, but I don’t need any plugin for it, right, ’cause it’s already integrated with PMP, right?

10. When is Payment Information page and Invoice page needed?

11. In PayPal account settings there is a setting for pointing the user back to one’s site after PayPal payment. I guess that is not needed, but just in case….which url-page would that be? Back to checkout page, Payment information, Invoice page or Confirmation page url??

12. I read somewhere that one should put the api-signature in c-panel….Guess that is automatically done in PMP payment settings, but where in the c-panel would that be if I want to check it??

13. Radu, if I pay PMP that amount, will they take time to resolve my issue, do you know?

Thanks for being there for me, Radu :-)!
Jenni

Appreciate your help very much, Radu!
Thanks
Jenni ?

[Oceanglim]

Please Radu, you can answer them in diffeent tickets.
If I copy everything now to put in same ticket, I will loose attachments and text formatting.
I try to keep everything in same ticket, beleive me. I note my questions in a separate place and then I write it all in same ticket. But sometimes I forget something or I have new questions before you have answered the previos ones. This can absolutely happen during a weekend. I am to much in a hurry to resolve my issues, so I can’t wait with new questions until you have answered the previous ones, just because it’s weekend. I hope you understand.

Please please could you reply the tickets one by one??

Thanks
Jenni 🙂

[Oceanglim]

Sorry, one more thing….In PayPal account settings there is a setting for pointing the user back to one’s site after PayPal payment. I guess that is not needed, but just in case….which url-page would that be? Back to checkout page, Payment information, Invoice page or Confirmation page url??

I read somewhere that one should put the api-signature in c-panel….Guess that is automatically done in PMP payment settings, but where in the c-panel would that be if I want to check it??

In my Paypal account it also says that I should fill in third party API username. What API username does PMP has?

After a call with PayPal today (they continue beleive that something is wrong with the credit cards, but that is not the case) I started to cry. I wish somebody could help me with this…Can’t beleive this is happening. The PayPal staff isn’t even sure of anything. And techsupport doesn’t answer!

Radu, if I pay PMP that amount, will they take time to resolve my issue, do you know?

Thanks for being there for me, Radu :-)!
Jenni

[Oceanglim]

Regarding #132239 I figured it out. I just pasted in on checkout page.

But another thing:
If I want to use Braintree, then in PMP Payment Settings it says:

“Web Hook URL:
To fully integrate with Braintree, be sure to set your Web Hook URL to

http://bildafamilj.nu/wp-content/plugins/paid-memberships-pro/services/braintree-webhook.php&#8221;

Where exactly do I do this???

Thanks!
Jenni

[Oceanglim]

Thanks Radu!

1. CODE FOR REMOVING SEARCH FORM ON ACTIVATION PAGE:
Thanks for code. I put the code in Appearance > Editor > CSS but it doesn’t work + this time Activation page askes for Activation Key??? What Activation Key?? This hasn’t happened before!! I think I am getting crazy or something!! See attached pic. I really need to make everything work about now so I can launch the site 25th of August. Please help!

[attachment file=132408]

2. BACKGROUND IMAGE ON MOBILDE VERSION
See attached pic of startpage backgr image webversion. If it is not possible to have it as a background image in mobile version, can I just have it below the register form but only in mobile version – possible? I ask this to avoid Revolution Slider which is pretty heavy.
Password to site: onlyme

3. GREEN BOTTOM BORDER ON REGISTERFORM
You can see it live on bildafamilj.nu, password: onlyme

OTHER QUESTIONS:
4. How do I get rid of admin bar completely?? I have tried some plugins…I also tried two plugins that are supposed to make it possible to customize it in color and so on, but I can’t make it work either…

5. Do you think I should use reCAPTCHA?

6. “Hide Ads from members” means Hide Advertisements from reaching members, right?

7. What does “If your application makes use of Adaptive Operations, obtain a live AppID”??

8. Is Checkout page and Confirmation page, Activation page, Payment Information page, Invoice page supposed to be subpages to MembersAccount in Pages settings?
Just want to be sure, as I have this payment problem. 🙂

9. So if I use PayPal as main gateway…then it is free, but if I choose it as second option at checkout, then it will cost me 90 dollars just because I use PMP?? From PayPals side it doesn’t cost extra. It seems a little bit weird…
But anyway if I use e.g. Braintree…then I just need to do the right settings right, and register an account with Braintree of course, but I don’t need any plugin for it, right, ’cause it’s already integrated with PMP, right?

I just looked into my PayPal account…There are two options. One is if I have a third party. I guess that would be PMP…Then I would need to fill in PMP API….But where do I find their API??? Or is it my PayPal Api that I should fill in there??

10. When is Payment Information page and Invoice page needed?

Appreciate your help very much, Radu!
Thanks
Jenni 🙂

[Oceanglim]

Oh hi Radu,
I just saw your mail in my Campaigns-folder at my gmail….Strange…They have always got to my primary email.

Anyway, thank you for your reply!! I’ll answer you tomorrow…now it is late here…

But I have a question. I just got a link from Geotrust how to install the SSL seal. It says:

“How to install the RapidSSL Site Seal on a webpage?

Installation Instructions
1. Right click the site seal above.
2. Choose Save Picture As.
3. Insert the image on secured pages of your web site.”

Where exactly should I insert it?

[Oceanglim]

Hi Radu,
Thanks very much :-)…
The thing is PayPal Website Payments Pro is not supported from Sweden and PayPal Standard seem to be very “buggy”. Actually I get the same issue with my PayPal Express setting that many people do with PayPal Standard. But who knows? Maybe I should try? But I am fed up with issues, so I rather go for something better recommended than something with a lot of reported issues.

So, just to make it clear….“IF” I want to use PayPal Express, is it then not enough to choose PayPal Express in the PMP Payment Settings?? Do I also have to update my PMP with 97 dollars to download the addon??

Please, could you also reply to my post #131294, 4th of August, please..:-)

Cheers,
Jenni 🙂

[Oceanglim]

Hello Radu, thank you very much!!
Yes, I have filled everything in. And I have read your links….but I am confused….

1. It worked in May but not now

2. When I read about it, it seems like one has to use Braintree, Stripe, Authorize.net or Cybersource to be able to use PayPal Express. Then I must say that the settings in PMP payment settings should clearly show that. Instead there is a dropdown where you choose PayPal Express OR one of the others…That is VERY confusing! How should one know????
And then…How come my PayPal Express setting worked well in May???

3. Also, when I looked into PMP Addons, there is a PayPal Express addon, which seem to require an updating of licence, se attached screenshot…
So PayPal Express is not a head gateway, it’s a second option at checkout??

To clarify:
Do I need to update my PMP license for 97 dollars to be able to download the PayPalExpress addon? Was it included in May, but now it requires an updating of PMP license?

[attachment file=”PMP addons PayPalExpress.jpg”]

4. I just asked a friend to try payment with PayPal account. She uses Mac, and from my PC one can choose paying through PayPal account or pay by card. From her Mac there was no option to pay by card….?

Also I wonder if you could reply to my questions per 4th of August (here above)..? 🙂 Thanks 🙂

Appreciate your help muchly! 🙂
Jenni

[Oceanglim]

Hi Radu?….
Well…sure..?

Now when practically all seem to work well, I made a testregistering to check if all translations had worked well (which it hasn’t but I can’t be bothered about that for now). More frustrating is that the Payment function doesn’t work!!!
It says “This transaction couldn’t be completed. please redirect your customer to PayPal”, se attached screenshot.
I tried with different bank accounts, I also asked a friend…but we didn’t get further than this…
I also generated new API signature and updated on Pmp Payment Settings. But still it doesn’t work.

Are you familiar with this issue??
It seemed to work well in May…but not now..
I saw that pmp only offer free licence for only one site, so I deactivated the ones I have on my testdomains and copydomains, deactivated and reactivated pmp on maindomain, but it still doesn’t work.

Appreciate your help ?
Jenni

[attachment file=131579]

[Oceanglim]

Thank you very much Radu for your replies!

4. I used another text-widget, and then it worked 🙂

1. I’m happy I have the search form on Members Page and on Profile Page, but it also shows at Activate Page which is a little bit strange, as you cannot use it before you become a member. How can I remove search form from Activate page??

2. Do you know if there is any way I can get background image also in mobile version? Or get an image to show only in mobile version but not in computer version??

3. Laura helped me with a code to get my Register Form a little transparent and with other colors that was more suitable for the transparency. But still there is a green bottom border…..Is there any chance you could help me with an additional code/change of code to make it the same color as rest of the border?? (se attached pic)

Here is the code:

.form-search, .form-header, div.alert-box, div.pagination span.current {
background: rgba(255, 40, 119, 0.8) !important;
}
.form-search.custom div.custom.dropdown a.current, .form-search.custom input[type=”text”], .form-search.custom input[type=”password”], .form-search.custom select {
background-color: #ffffff !important;
}
.form-header {
border-left: 5px solid #ff6a00 !important;
border-top: 5px solid #ff6a00 !important;
border-right: 5px solid #ff6a00 !important;
}
.form-search {
border-left: 5px solid #ff6a00 !important;
border-right: 5px solid #ff6a00 !important;
border-bottom: 5px solid #ff6a00 !important;
}
.button:hover, .button:focus, .form-search .button, .form-search .button:hover, .form-search .button:focus, .wpcf7-submit:focus, .wpcf7-submit:hover, #rtmedia-add-media-button-post-update:hover, #rt_media_comment_submit:hover, .rtmedia-container input[type=”submit”]:hover {
color: #ffffff;
background-color: #81d742 !important;
border: 1px solid #ffffff !important;
}
.form-search.custom input[type=”text”], .form-search.custom input[type=”password”] {
border: 3px solid #ffffff !important;

.form-search .notch {
border-top: 10px solid #ff6a00 !important;
}

[attachment file=131295]

Would appreciate your help VERY much!! 🙂
Thanks
Jenni 🙂

[Oceanglim]

One more question:
Which texts in SweetDate / BuddyPress / PaidMembershipPro use “Heading font 6”???

[Oceanglim]

Hi Radu,
forget about last message! I found out! Finally I understand how Appearance > Widgets work.

Now everything seem to work finally. Profile pic works!! Wohoooo! And thanks for the setting advice in Theme Options regarding missing membership levels!! Now that works as well!! THANK YOU!!

1. I am a little bit confused about the difference between Notifications and Activity…?

2. What is the difference between Activity Directory and Activity Wall Direcory??

3. Can I remove Twentyforteen, Twentyfifteen and Twentysixteen files or are they needed??

4. Theme Opitons > Styling Options > Heading fonts > “Body” doesn’t seem to work. I need my body text to be larger but it doesn’t work 🙁
Any idea?
I use Site Origin Editor.
Not even line break </br> works….???

Appreciate your help
Jenni 🙂

[Oceanglim]

Hi Radu – thanks!
Now I got most of it translated. The reason why it didn’t translate was because I kept my WordPress-dashboard in English (to make support easier). Changing to Swedish also made all translations (almost) work.

Anyway….Now I need my Searh form back on Profile page and on Members Page. I had problems to make this work at my origianl site as well. I know Laura had to go into my wp-admin and fix it. I have applied the shortcode on Members page….but it doesn’t show. How to put it in Profile area – I have no idea how to do that. Now there are “Latest comments”, Archive, Categories and Meta on the left sidebar. How do I get rid of that?

[attachment file=130750]

Would appreciate your instant help very much!!

URL Admin area: http://bildafamilj.nu/wp-admin/
Username: Oceanglim
Password: sds%^732s!@mn

Thanks
Jenni

[Oceanglim]

Hello Radu, thanks. 🙂

I didn’t download them from File Manager. I downloaded them directly from Loco Translate on my maindomain to my computer.

Then my host removed all content except Loco Translate and some other plugins, at my maindomain,
and then moved my site (that I rebuilt on a subdomain to make the profile pic work)from a subdomain to maindomain.

But my translations were gone in Loco Translate settings. So I uploaded my translations (.mo and .po files) to File Manager. I uploaded “kleo_framework-sv_SE.mo” and “kleo_framework-sv_SE.po” to File Manager > wp-content > languages > themes,
and “buddypress-sv_SE.mo” + “…po” and “paid-memberships-pro-sv_SE.po” + “…mo” to wp-content > languages > plugins

So….it should work, no? Did I miss anything? What?
Are the .mo and .po file names correct? Did I put them in the correct place??

Appreciate your help very much! 🙂
Jenni

[Oceanglim]

Thanks Radu, I’ll try that..

Regarding .mo and .po files….I downloaded them…and now I have uploaded them to the “new” site in File Manager > wp-content > languages > themes/plugins. But still it doesn’t work….Is there anything else I need to do????

Thanks
Jenni

[Oceanglim]

Hello Radu 🙂
Thanks for getting back! Sure, I can wait until Monday…so you can continue a nice summer weekend :-)!

Cheers!
Jenni

[Author]

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