pssawhney

[pssawhney]

Hi

I tested FTP and I could access is without a problem. Rocket plugin has been deleted from the server.

[pssawhney]

The last change was the rocket plugin that was deactivated and removed. Other than that we made no changes.

[pssawhney]

Not marked as solution

[pssawhney]

Hi

So before when we hovered over the banner the pointer showed that the banner had a link to it ie. finer pointer. Now you cannot tell if the link is live; In addition I have added the code you provided and replaced the link in the revolution slider and still it does not updated. I also purged all cache.

I am trying to update a banner that was existing and also added a new one to see if there was any difference.

I was wondering if the code you have provided is necessary to fix this issue as the slider was working perfectly smoothly without any hiccups?

[pssawhney]

Hi

Thank you for the step by step instructions. I am still having issues with the slider showing that it is live and linking it to the event page?

[pssawhney]

Hi Radu

I am a little embarrassed but I am not sure how to add to CSS. I do all the admin on my own and learning as I go. Is there somewhere I can see how its done?

[pssawhney]

I had removed and added links to banners but they never go live. The first banner was one I did not Add the link due to the issue.

[pssawhney]

Hi sorry our site has been having several issues and so we had to restore it from back up. Its online now.

I hope you are able to solve this for us 🙂

http://www.happyhedonist.com
User: cheeky1
pass: pa9669.S

Is it possible while you are in there figuring out why our BBpress does not function correctly? it just crashes the site.

[pssawhney]

Hi Laura

I am not sure what you mean. In the attached image titles: IMG_2977.JPG I have already inserted the url under LINK and SEO and it still does not make the banner connect. Do I need to put the URL somewhere else?

[pssawhney]

Hi

I think you misunderstood which banner I was talking about. I have taken a pic, but it’s the revolution slider that is no longer linking to the event page. The first image shows which banner Iam talking about on the home page.

The second attachment is the link URL I enter to link the banner to the event page.

[pssawhney]

Hi

Unfortunately we have still been having issues with our site but it back up and I have checked the header settings and all seems fine.

If you could test it again it would be appreciated. Thanks

[pssawhney]

Hi

Yes directly on the homepage where we have a scrolling banner. Those use to be live links to the event page.

[pssawhney]

Not marked as solution

[pssawhney]

Not marked as solution

[pssawhney]

Not marked as solution

[pssawhney]

Thanks Radu

If the above items are not causing the issue what could it possibly be to alter the passwords to enter 12 characters.

[pssawhney]

Radu

Do you provide services in the sidebar other websites?

Only asking because I would love to get an overlook on a few issues on our site.

[pssawhney]

I had isecurity but disabled it to because it was asking for stronger password.

The other ones I have are wangguard and cleantalk.

I have SSL Insecure Content Fixer installed could that cause the issue?

[pssawhney]

Never mind. I sorted the issue.

[pssawhney]

Hi Laura

I totally understand that the contact form message should come to me but the person intended is not me. Another example is an email I received today from a user, where I the admin was not suppose to receive.

As you can see the email is sent to a user named blackmale1 but its coming to my email:

From: Happy Hedonist Swingers Club & Swingers Website <wordpress@happyhedonist.com>
Sent: April 17, 2016 12:32:12 PM
To: blackmale1
Subject: [Happy Hedonist Swingers Club & Swingers Website] New message from hubbywifeforfun

Hope this sheds more light on the situation.

[pssawhney]

So weird but late last night it resolved itself. Thank you for even investigating.

[pssawhney]

Hopefully Laura can make this private as I cannot edit the above reply.

[pssawhney]

http://Www.happyhedonist.com

[pssawhney]

Hi Laura

So the email notifications that I have been receiving when a user sends a message are coming to me when they are directed to another user.

For example :

You received a new contact form message: Name: Diane and Les Email: ltorgyik@sympatico.ca Message: Hi Sexy bum lm Diane do you go to Jeanies in Mississauga,because we are going today Sat. Apr. 9th. and lm bisexual Thanks

This was not directed to me as I know these users and they are trying to message someone else but it came to me in the contact form email. IT actually came to me three times.

Another Example

Happy Hedonist Swingers Club & Swingers Website
Hi gdogg,

laurameet sent you a new message: “HELLO”

“I’m playful, sexy, AND full of wild ideas. Let’s see if you can keep up with me. You can text me at (479) 274-8229 or vanderberglaura8@gmail.com . Laura”

Go to the discussion to reply or catch up on the conversation.

© 2016 Happy Hedonist Swingers Club & Swingers Website

unsubscribe

[pssawhney]

Thank you for your prompt response.

Silly question, how do I find the short code for k elements?

[pssawhney]

Thanks Laura

Ian just glad its better than 14 seconds. lol

[pssawhney]

Thank Shamster. The issue was resolved by deactivating the speed booster plugin.

[pssawhney]

Thank you all is back to normal. Thank you

[pssawhney]

Hi Laura

We have finally got the site up on our new host provider and things are still far better than what they were.

The following are the credential to the site and FTP:

WP-admin
Username: cheeky1
Pass: pa9669.S

FTP
host: happyhedonist.com
User: happyhed
pass: ps9669.S

[pssawhney]

Hi Laura

The following are my FTP credentials for the new server:

Host: happyhedonist.com
Username: Happyhed
Password: ps9669.S

What we noticed right now is even logging in is not working. Let me know if you think all is setup correctly and I have tried the update for the theme, visual composer, rev slider and elements but some issues.

[pssawhney]

Hi

I just got this from my hosting company. I pray this makes sense to you lol:

Hello,I have finished the initial migration of your data. Now is the time to inspect your sites to make sure they are working correctly on the new server. The preferred method is to modify the hosts file on your home or office computer by entering the new ip for your domain(s).This tutorial will walk you through the edit of your local hosts file:http://kb.liquidweb.com/dns-hosts-file/I have created a page of the lines you will need to enter into the hosts file on your local computer. That page can be found here: https://paste.sysres.liquidweb.com/raw/unigacayukThe process of editing your hosts file is as simple as adding a few lines to a text file through a text editor. This change will tell your browser what IP address you want to load a domain from instead of looking it up from a DNS server. The Knowledge Base link above includes some helpful videos for different OSes. Our Support Team is also on hand 24/7 at 800-580-4985 and would be happy to walk you through the process.Once the hosts file is setup, you can go to the site as you normally would to see the site as is on the new server. Please test the functionality of the site and let us know if there are any issues, or if everything is working as expected. As the new server environment is slightly different from the old, some errors are expected during this phase. We are happy to help troubleshoot them on our end. Using this hosts file method for testing, it will be necessary to clear the cache in your browser before proceeding:http://www.liquidweb.com/kb/clearing-your-browser-cache/Depending on the makeup of your site, you may wish to test the following:* Home Pages and links* Site login* Site Post or comment* Image Upload* Create an order/Test Checkout* Etc.Please be advised, while you have the testing entries in your hosts file, email from those domains may not come through to you as normal. Once you remove the entries from your hosts file, you will be able to connect back to the live server and your email will download.I have also created a file on your domains to display if you are resolving to the correct server. The list of those files can be found here:https://paste.sysres.liquidweb.com/raw/bezitafereIf you have correctly edited your hosts file you should see a message declaring you are reaching the new server. Please note some sites may use redirects that may not allow our test urls to show correctly. You can still test the main site in this case.Once testing is complete we can schedule a time to do the final sync. Let us know what time works best for you so that we can reserve it on our calendar. If you have any questions please let us know. Thanks!

[pssawhney]

I remember you mentioning a host provider but I jumped the gun before checking your referral out.

I pay to much for these guys and need to offset what j just lost and then possible make a move in the future. I will let u know when the server is setup and will be testing it before it goes live and will forward you the credentials.

I will wait for you to give me the green of that okay first as Iam very afraid of this next step as I have no php experience or confidence it adding and removing stuff via ftp.

[pssawhney]

Hi Laura

I really want to thank you for your support service, you guys know what it takes to give good service.

I have begun the process of changing host providers but now my only fear is that the host and developer were the same 🙁 not sure who I will be able to use to help with the site.

Is it possible when I get things online with the new provider that you can take a look and test things out and possible assist with the automatic theme updates, etc. I will first go over the guide you gave given and ensure things are running smoothly on that end.

[pssawhney]

Hi Laura

Iam sure you guys are super busy bit wanted to know if you were able to gain access to cpanel. I refuse to give up on this theme and pretty sure it’s not the theme.

I figured out about how to write to the server as secure lockdown is enables and has to be disabled prior to changes.

I tried last night to upgrade the theme to 4.1 in hopes of fixing the issues but it did not update correctly.

Please let know if you able to assist still.

[pssawhney]

Hi Abe

I tried to follow the same instructions and see be have the same issue.

[pssawhney]

So our host is saying there may be a block.

Is it possible for you to give me your IP for them to check it out?

[pssawhney]

Is it possible there is an IP block ?

[pssawhney]

Okay. Iam waiting on my hosting provider to inform me of the status first.

[pssawhney]

Hi Laura

are you able to access the panel?

The following credentials should work

WHM
https://72.52.195.3:2083
U: happyhed
P: #VFbzbz{TAGU

[pssawhney]

I am so sorry Laura, this is all getting very overwhelming 🙁 I am trying to upload the code you gave to the wp-config.php but the permissions is giving me an error. I try to change it and it still doesn’t all me to do so. I accessed this all through cpanel.

Is there anyway we can do a team view or something similar so I can see what your doing. I will try to record it so I don’t constantly bother you. Once I see how an update and stuff is done that will help extremely. Not sure if this is possible.

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