Radu

[Radu]

Hi,

We will do that !

Thank you for reporting this

Cheers

Have a nice week

Radu

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[Radu]

Hi,

Please make sure that the K-elements plugin is activated.

Let me know

Cheers

Radu

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[Radu]

Hi,

Do you receive any error ? If not please enable wp_debug function / https://codex.wordpress.org/WP_DEBUG#Usage enable also the wp_debug_log to store all errors
https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG

Please enable these functions and repeat your action then see on screen if any error is shown if not please check the debug.log file from wp-content/ directory.

Let me know

Cheers

Radu

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[Radu]

Hi,

For the chat question follow this topic : https://archived.seventhqueen.com/forums/topic/chatting-option-for-chat-to-friends-user-with-each-other

2. https://archived.seventhqueen.com/documentation/kleo#memberships

Cheers

Radu

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What support service includes ? What not ?

[Radu]

Hi,

Do you receive any error ? If not please enable wp_debug function / https://codex.wordpress.org/WP_DEBUG#Usage enable also the wp_debug_log to store all errors
https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG

Please enable these functions and repeat your action then see on screen if any error is shown if not please check the debug.log file from wp-content/ directory.

Let me know

Cheers

Radu

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[Radu]

Hi,

Please follow this topic

https://archived.seventhqueen.com/forums/topic/custom-font/#post-83214

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Radu

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[Radu]

COPY CODE

.rtmedia-list-item>a .rtmedia-item-thumbnail img {
    width: 100% !important;
    height: 100% !important;

}

.rtmedia-activity-container .media-type-photo .rtmedia-item-thumbnail {
    width: 100% !important;
    height: 100% !important;
    min-height:700px !important;
    max-width: none !important;
    max-height: none  !important;
    display: block !important;
}

.rtmedia-list-item>a {display: block;}

Cheers

Radu

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[Radu]

Hi

For some reason the shortcode content from this page is not running

http://www.5starweddingdirectory.com/testimonials/

Most probably this page using another shortcodes that are not recognized by k-elements and from i can see that shortcode content comes from another theme, avada.

Can you try to make a dummy content in Visual Composer it should work

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Radu

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[Radu]

Hi,

Add this css for the add to card button issue

COPY CODE

body.single-product form.cart {
    display: inline-block;
    width: 100%;
    margin-bottom: 1em !important;
}

Let me know

Cheers

Radu

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[Radu]

Hi,

Is better for me if i can see the page, please provide some login credentials to can view your website.

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Radu

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[Radu]

Ok,

Now the code that i have provided you it should work.

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Radu

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[Radu]

Hi,

Provide link where that except appears

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Radu

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[Radu]

Hi,

Please add this css

COPY CODE

li.rtmedia-list-item.media-type-video {
    width: 100% !important;
    display: inline-block;
}

.rtmedia-activity-container .mejs-container.mejs-video {
    width: 100% !important;
    display: inline-block;
}

@media (min-width:700px) {
   .rtmedia-activity-container .mejs-container.mejs-video {
       max-height: 405px;
    } 
    
}

Is ok on mobile i checked.

Cheers

Radu

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[Radu]

Ok i understand,

In this case go to homepage in backend and from visual composer backend editor -> edit first row and look for this option – > Inner Container -> set YES

Let me know

Cheers

Radu

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[Radu]

COPY CODE

<br />
<b>Warning</b>:  call_user_func() expects parameter 1 to be a valid callback, function 's.t.r.r.e.v' not found or invalid function name in <b>/home/festmart/public_html/edudharma.com/wp-content/plugins/gf/crowdfunding.php</b> on line <b>4971</b><br />
<br />
<b>Warning</b>:  call_user_func() expects parameter 1 to be a valid callback, function 's.t.r.r.e.v' not found or invalid function name in <b>/home/festmart/public_html/edudharma.com/wp-content/plugins/gf/crowdfunding.php</b> on line <b>4972</b><br />
<br />
<b>Warning</b>:  call_user_func() expects parameter 1 to be a valid callback, function 's.t.r.r.e.v' not found or invalid function name in <b>/home/festmart/public_html/edudharma.com/wp-content/plugins/gf/crowdfunding.php</b> on line <b>4977</b><br />
<br />
<b>Warning</b>:  call_user_func() expects parameter 1 to be a valid callback, no array or string given in <b>/home/festmart/public_html/edudharma.com/wp-content/plugins/gf/crowdfunding.php</b> on line <b>4978</b><br />
<br />
<b>Warning</b>:  call_user_func() expects parameter 1 to be a valid callback, function 's.t.r.r.e.v' not found or invalid function name in <b>/home/festmart/public_html/edudharma.com/wp-content/plugins/gf/crowdfunding.php</b> on line <b>4979</b><br />
{"loggedin":true,"type":"login","url":"http:\/\/festmart.com\/edudharma.com\/dashboard","redirectType":"redirect","message":"Login successful, redirecting..."}

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[Radu]

Hi,

Your issue it seems to be caused by the crowdfunding plugin ( see screenshot )

Our theme works fine the problem comes from that plugin by breaking the json response.

Cheers

Radu

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[Radu]

Hi,

This is an advanced customization and it will require some middle-advanced php knowledges from your side.

You will have to check values that are send to server via GET like in example below.

COPY CODE

if(isset($_GET['id'])) {
    // id index exists
}

http://stackoverflow.com/questions/12019684/how-to-verify-if-get-exists

Cheers

Radu

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[Radu]

Hi,

A quick solution is to disable k-elements plugin but it will remove some important theme functionalities

But i don’t think it will make any difference.

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Radu

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[Radu]

Yes it’s ok.

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[Radu]

Hi,

Please disable wordfence and let me know if this is was the cause

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Radu

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[Radu]

Hi,

You should make a small version of your logo then just upload wp-admin -> theme options -> general settings -> Small Logo.

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Radu

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[Radu]

Hi,

You can move your website directly to the new domain/hosting without any problem.

The idea is to have a license for that certain installation

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Radu

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[Radu]

Hi govind,

Most probably your issue is caused by Pmpro please read this : http://www.paidmembershipspro.com/deleting-oldextra-cron-events/

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Radu

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[Radu]

Hi,

Yes Kleo is compatible with wordpress 4.4

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Radu

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[Radu]

Hi,

I’ve figure out what causes this, the issue was caused by this setting ( see attachment )

It should be ok now

Cheers

Radu

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[Radu]

Hi,

Do you have deleted the revolution slider visual element from the first row on the homepage backend ?

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Radu

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[Radu]

Hi,

Please enable wp_debug and wp_debug_log to see if any error shows/appears on screen or log file

https://codex.wordpress.org/WP_DEBUG#Usage
https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG

IF some error appears, paste it here

Chers

Radu

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[Radu]

Hi,

Please try to disable all additional plugins that you have installed, and if the login works properly enable plugins one by one to identify what plugin causes this.

Let me know

Cheers

Radu

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[Radu]

Hi,

Just checked on iphone and i cannot see blurry images ( see attachments )

Regarding the product additional gray images on our demo http://seventhqueen.com/themes/kleo/shop/premium-quality/ on apple devices your described behaviour is not happend.

Your issue can be caused by some plugins that you have installed or by some custom modifications to the theme or by a cache plugin.

To see if some plugin causes this please disable all plugin excepting plugins that comes with the theme woocommerce/buddypress/bbpress/pmpro/revslider/ , then repeat the action to see if the problem disappears

Cheers

Radu

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[Radu]

Hi,

I wasn’t know exactly what you have builded in your backend, that’s i’ve ask you for credentials.

But, if you have solved it’s ok now.

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Radu

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[Radu]

Hi,

The child theme is activated ?

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Radu

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[Radu]

Hi,

You’re welcome,

I don’t know exactly you can ask the plugin developer, but you can add another widget before that widget from wp-admin -> appearance -> widgets

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Radu

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[Radu]

Hi,

Good, have a nice week

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Radu

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[Radu]

Hi d_enajetic,

Can you please provide page where you are using the grid builder to take a look ?

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Radu

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[Radu]

Great !

Have a nice week.

Cheers

Radu

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[Radu]

Hi,

Are you sure ? i see in pages where the widget is not rendered properly the html structure is like this

COPY CODE

<div class="uvc-main-heading ult-responsive" data-ultimate-target=".uvc-heading.ultimate-heading-121756a8c9cc6b9a3 h3" data-responsive-json-new="{"font-size":"","line-height":""}"><h3 style="font-weight:normal;">Nos services</h3></div>

which is not default kleo theme structure

Can you please provide admin credentials to take a look ?

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Radu

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[Radu]

I referring to provide me an account(user and pass) to can view that page, for guest users it displays maintenance.

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Radu

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[Radu]

Ok,

Have a nice week

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Radu

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[Radu]

Great,

Have a nice week

Radu

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[Radu]

Hi,

This option is not available in our theme, you should use a plugin like this : https://wordpress.org/plugins/menu-items-visibility-control/ but you should conditionate and configure it correctly.

Cheers

Radu

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