Radu

[Radu]

Hi,

Please provide more details regarding to this,

Also provide a screenshot of the sample page to which are you referring to.

Regards

Radu

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[Radu]

Hi,

Please add this CSS to wp-admin -> theme settings -> general options -> quick CSS

COPY CODE

body.home ul#menu-product-categories {
    padding: 0 !important;
}

Let me know if it works.

Best Regards

Radu

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[Radu]

Hi,

This can be happened if you have some js errors in page.

Please provide credentials to take a look at this issue.

Regards

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[Radu]

Hi,

After you create the sliders go to the page that you want to appear then from visual composer add the element “Revolution Slider” and select the slider that you have created.

Best Regards

Radu

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[Radu]

Hi,

Glad if you solved the issue,

We will take a look at this issue.

Best Regards

Radu

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[Radu]

Hi,

This error is caused by php memory limit, i suggest you to increase the php memory limit

Read here how : http://seventhqueen.com/blog/code-snippets/increase-php-memory-limit-in-wordpress.html

If that changes have no effect, please contact your hosting company and ask them to increase php memory to 256M

Best Regards

RAdu

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[Radu]

Hi,

I see the issue,

Do you have installed any other plugins other than kleo comes ?

Can you please provide the admin credentials to take a look ?

Best Regards

RAdu

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[Radu]

Hi,

Please tell me what version of IE do you use ?

Note : Compatible Browsers are IE9, IE10, IE11, Firefox, Safari, Opera, Chrome ( http://themeforest.net/item/kleo-next-level-wordpress-theme/6776630 – see in right side)

Cheers

RAdu

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[Radu]

Hi,

Can you please explain what not working ?

I’ve tested on mozilla firefox and it works, please describe the problem, if you can provide a video record about the issue will be great.

Regards

Radu

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[Radu]

Hi,

I cannot see your website because it require to login, can you provide credentials to can see the behaviour of that issue ?

Regards

Radu

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[Radu]

Hi,

Use add this php code to your kleo-child/functions.php

COPY CODE

function CheckMemberships() {

if(pmpro_hasMembershipLevel(array(1,2,3), get_current_user_id())){
    echo '
<link type="text/css" href="/cometchat/cometchatcss.php" rel="stylesheet" charset="utf-8">
<script type="text/javascript" src="/cometchat/cometchatjs.php" charset="utf-8"></script>
';}
}

add_action('wp_head', 'CheckMemberships');

if(pmpro_hasMembershipLevel(array(1,2,3)

1,2,3 represents the membership package id, you can add more or less packages.

Now the cometchat widget will be loaded only if logged user has one of that memberships id.

Best Regards

Radu

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[Radu]

Hi,

Just see this small tutorial : https://drive.google.com/file/d/0Bxo5b6iHWRMwWUswbkgxckduRG8/view

Best Regards

RAdu

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[Radu]

Hi,

Do you have installed any other plugins with that kleo has comes ?

If yes disable it one by one to see if any of that plugins causes the error.

Cheers

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[Radu]

Hi,

I’ve tried to connect to ftp but unsuccessful,

I’ve added a function to kleo-child/functions.php via admin pannel, now i’m not able to view site/dashboard i see that you have renamed the theme directory from kleo to kleo–

Anyways just put this code to your kleo-child/style.css

COPY CODE

if ( ! function_exists( 'kleo_entry_meta' ) ) :
    /**
     * Prints HTML with meta information for current post: categories, tags, permalink, author, and date.
     * Create your own kleo_entry_meta() to override in a child theme.
     * @since 1.0
     */
    function kleo_entry_meta( $echo = true, $att = array() ) {

        global $kleo_config;
        $meta_list = array();
        $author_links = '';
        $meta_elements =  sq_option( 'blog_meta_elements', $kleo_config['blog_meta_defaults'] );

        // Translators: used between list items, there is a space after the comma.
        if ( in_array( 'categories', $meta_elements ) ) {
            $categories_list = get_the_category_list(__(', ', 'kleo_framework'));
        }

        // Translators: used between list items, there is a space after the comma.
        if ( in_array('tags', $meta_elements ) ) {
            $tag_list = get_the_tag_list('', __(', ', 'kleo_framework'));
        }

        $date = sprintf( '<a href="%1$s" rel="bookmark" class="post-time">' .
            '<time class="entry-date" datetime="%2$s">%3$s</time>' .
            '<time class="modify-date hide hidden updated" datetime="%4$s">%5$s</time>' .
            '</a>',
            esc_url( get_permalink() ),
            esc_attr( get_the_date( 'c' ) ),
            esc_html( get_the_date() ),
            esc_html( get_the_modified_date( 'c' ) ),
            esc_html( get_the_modified_date() )
        );



        if ( is_array( $meta_elements ) && !empty( $meta_elements ) ) {


            if ( in_array( 'author_link', $meta_elements ) || in_array( 'avatar', $meta_elements ) ) {

                /* If buddypress is active then create a link to Buddypress profile instead */
                if (function_exists( 'bp_is_active' ) ) {
                    $author_link = esc_url( bp_core_get_userlink( get_the_author_meta( 'ID' ), $no_anchor = false, $just_link = true ) );
                    $author_title = esc_attr( sprintf( __( 'View %s\'s profile', 'kleo_framework' ), get_the_author() ) );
                } else {
                    $author_link = esc_url( get_author_posts_url( get_the_author_meta( 'ID' ) ) );
                    $author_title = esc_attr( sprintf( __( 'View all POSTS by %s', 'kleo_framework' ), get_the_author() ) );
                }

                $author = sprintf( '<a class="url fn n" href="%1$s" title="%2$s" rel="author">%3$s %4$s</a>',
                    $author_link,
                    $author_title,
                    in_array( 'avatar', $meta_elements ) ? get_avatar( get_the_author_meta( 'ID' ), 50) : '',
                    in_array( 'author_link', $meta_elements ) ? '<span class="author-name">' . get_the_author() . '</span>' : ''
                );

                $meta_list[] = '<small class="meta-author author vcard">' . $author . '</small>';
            }

            if ( function_exists( 'bp_is_active' ) ) {
                if ( in_array( 'profile', $meta_elements ) ) {
                    $author_links .= '<a href="' . bp_core_get_userlink( get_the_author_meta( 'ID' ), $no_anchor = false, $just_link = true ) . '">' .
                        '<i class="icon-user-1 hover-tip" ' .
                        'data-original-title="' . esc_attr(sprintf(__('View profile', 'kleo_framework'), get_the_author())) . '"' .
                        'data-toggle="tooltip"' .
                        'data-placement="top"></i>' .
                        '</a>';
                }

                if ( bp_is_active( 'messages' ) ) {
                    if ( in_array( 'message', $meta_elements ) ) {
                        $author_links .= '<a href="' . wp_nonce_url( bp_loggedin_user_domain() . bp_get_messages_slug() . '/compose/?r=' . bp_core_get_username( get_the_author_meta( 'ID' ) ) ) . '">' .
                            '<i class="icon-mail hover-tip" ' .
                            'data-original-title="' . esc_attr(sprintf(__('Contact %s', 'kleo_framework'), get_the_author())) . '" ' .
                            'data-toggle="tooltip" ' .
                            'data-placement="top"></i>' .
                            '</a>';
                    }
                }
            }

            if ( in_array( 'archive', $meta_elements ) ) {
                $author_links .= '<a href="' . esc_url(get_author_posts_url(get_the_author_meta('ID'))) . '">' .
                    '<i class="icon-docs hover-tip" ' .
                    'data-original-title="' . esc_attr(sprintf(__('View all posts by %s', 'kleo_framework'), get_the_author())) . '" ' .
                    'data-toggle="tooltip" ' .
                    'data-placement="top"></i>' .
                    '</a>';
            }

        }

        if ( $author_links != '' ) {
            $meta_list[] = '<small class="meta-links">' . $author_links . '</small>';
        }

        if (in_array( 'date', $meta_elements ) ) {
            $meta_list[] = '<small>' . $date . '</small>';
        }

        $cat_tag = array();

        if ( isset( $categories_list ) && $categories_list ) {
            $cat_tag[] = $categories_list;
        }

        if ( isset( $tag_list ) && $tag_list ) {
            $cat_tag[] = $tag_list;
        }
        if (!empty($cat_tag)) {
            $meta_list[] = '<small class="meta-category">'.implode(", ",$cat_tag).'</small>';
        }

        //comments
        if ((!isset($att['comments']) || (isset($att['comments']) && $att['comments'] !== false)) && in_array( 'comments', $meta_elements )) {
            $meta_list[] = '<small class="meta-comment-count"><a href="'. get_permalink().'#comments">'.get_comments_number() .
                ' <i class="icon-chat-1 hover-tip" ' .
                'data-original-title="'.sprintf( _n( 'This article has one comment', 'This article has %1$s comments', get_comments_number(), 'kleo_framework' ),number_format_i18n( get_comments_number() ) ).'" ' .
                'data-toggle="tooltip" ' .
                'data-placement="top"></i>' .
                '</a></small>';
        }

        $meta_separator = isset( $att['separator'] ) ? $att['separator'] : sq_option( 'blog_meta_sep', ', ') ;

        if ( $echo ) {
            echo implode( $meta_separator, $meta_list );
        }
        else {
            return implode( $meta_separator, $meta_list );
        }


        // Add third plugin to show post view

        echo do_shortcode('[post-views]');

    }
    
endif;

Regards

Radu

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[Radu]

Hi,

I’ve tried to connect to ftp but unsuccessful,

I’ve added a function to kleo-child/functions.php via admin pannel, now i’m not able to view site/dashboard i see that you have renamed the theme directory from kleo to kleo–

Anyways just put this code to your kleo-child/style.css

COPY CODE

if ( ! function_exists( 'kleo_entry_meta' ) ) :
    /**
     * Prints HTML with meta information for current post: categories, tags, permalink, author, and date.
     * Create your own kleo_entry_meta() to override in a child theme.
     * @since 1.0
     */
    function kleo_entry_meta( $echo = true, $att = array() ) {

        global $kleo_config;
        $meta_list = array();
        $author_links = '';
        $meta_elements =  sq_option( 'blog_meta_elements', $kleo_config['blog_meta_defaults'] );

        // Translators: used between list items, there is a space after the comma.
        if ( in_array( 'categories', $meta_elements ) ) {
            $categories_list = get_the_category_list(__(', ', 'kleo_framework'));
        }

        // Translators: used between list items, there is a space after the comma.
        if ( in_array('tags', $meta_elements ) ) {
            $tag_list = get_the_tag_list('', __(', ', 'kleo_framework'));
        }

        $date = sprintf( '<a href="%1$s" rel="bookmark" class="post-time">' .
            '<time class="entry-date" datetime="%2$s">%3$s</time>' .
            '<time class="modify-date hide hidden updated" datetime="%4$s">%5$s</time>' .
            '</a>',
            esc_url( get_permalink() ),
            esc_attr( get_the_date( 'c' ) ),
            esc_html( get_the_date() ),
            esc_html( get_the_modified_date( 'c' ) ),
            esc_html( get_the_modified_date() )
        );



        if ( is_array( $meta_elements ) && !empty( $meta_elements ) ) {


            if ( in_array( 'author_link', $meta_elements ) || in_array( 'avatar', $meta_elements ) ) {

                /* If buddypress is active then create a link to Buddypress profile instead */
                if (function_exists( 'bp_is_active' ) ) {
                    $author_link = esc_url( bp_core_get_userlink( get_the_author_meta( 'ID' ), $no_anchor = false, $just_link = true ) );
                    $author_title = esc_attr( sprintf( __( 'View %s\'s profile', 'kleo_framework' ), get_the_author() ) );
                } else {
                    $author_link = esc_url( get_author_posts_url( get_the_author_meta( 'ID' ) ) );
                    $author_title = esc_attr( sprintf( __( 'View all POSTS by %s', 'kleo_framework' ), get_the_author() ) );
                }

                $author = sprintf( '<a class="url fn n" href="%1$s" title="%2$s" rel="author">%3$s %4$s</a>',
                    $author_link,
                    $author_title,
                    in_array( 'avatar', $meta_elements ) ? get_avatar( get_the_author_meta( 'ID' ), 50) : '',
                    in_array( 'author_link', $meta_elements ) ? '<span class="author-name">' . get_the_author() . '</span>' : ''
                );

                $meta_list[] = '<small class="meta-author author vcard">' . $author . '</small>';
            }

            if ( function_exists( 'bp_is_active' ) ) {
                if ( in_array( 'profile', $meta_elements ) ) {
                    $author_links .= '<a href="' . bp_core_get_userlink( get_the_author_meta( 'ID' ), $no_anchor = false, $just_link = true ) . '">' .
                        '<i class="icon-user-1 hover-tip" ' .
                        'data-original-title="' . esc_attr(sprintf(__('View profile', 'kleo_framework'), get_the_author())) . '"' .
                        'data-toggle="tooltip"' .
                        'data-placement="top"></i>' .
                        '</a>';
                }

                if ( bp_is_active( 'messages' ) ) {
                    if ( in_array( 'message', $meta_elements ) ) {
                        $author_links .= '<a href="' . wp_nonce_url( bp_loggedin_user_domain() . bp_get_messages_slug() . '/compose/?r=' . bp_core_get_username( get_the_author_meta( 'ID' ) ) ) . '">' .
                            '<i class="icon-mail hover-tip" ' .
                            'data-original-title="' . esc_attr(sprintf(__('Contact %s', 'kleo_framework'), get_the_author())) . '" ' .
                            'data-toggle="tooltip" ' .
                            'data-placement="top"></i>' .
                            '</a>';
                    }
                }
            }

            if ( in_array( 'archive', $meta_elements ) ) {
                $author_links .= '<a href="' . esc_url(get_author_posts_url(get_the_author_meta('ID'))) . '">' .
                    '<i class="icon-docs hover-tip" ' .
                    'data-original-title="' . esc_attr(sprintf(__('View all posts by %s', 'kleo_framework'), get_the_author())) . '" ' .
                    'data-toggle="tooltip" ' .
                    'data-placement="top"></i>' .
                    '</a>';
            }

        }

        if ( $author_links != '' ) {
            $meta_list[] = '<small class="meta-links">' . $author_links . '</small>';
        }

        if (in_array( 'date', $meta_elements ) ) {
            $meta_list[] = '<small>' . $date . '</small>';
        }

        $cat_tag = array();

        if ( isset( $categories_list ) && $categories_list ) {
            $cat_tag[] = $categories_list;
        }

        if ( isset( $tag_list ) && $tag_list ) {
            $cat_tag[] = $tag_list;
        }
        if (!empty($cat_tag)) {
            $meta_list[] = '<small class="meta-category">'.implode(", ",$cat_tag).'</small>';
        }

        //comments
        if ((!isset($att['comments']) || (isset($att['comments']) && $att['comments'] !== false)) && in_array( 'comments', $meta_elements )) {
            $meta_list[] = '<small class="meta-comment-count"><a href="'. get_permalink().'#comments">'.get_comments_number() .
                ' <i class="icon-chat-1 hover-tip" ' .
                'data-original-title="'.sprintf( _n( 'This article has one comment', 'This article has %1$s comments', get_comments_number(), 'kleo_framework' ),number_format_i18n( get_comments_number() ) ).'" ' .
                'data-toggle="tooltip" ' .
                'data-placement="top"></i>' .
                '</a></small>';
        }

        $meta_separator = isset( $att['separator'] ) ? $att['separator'] : sq_option( 'blog_meta_sep', ', ') ;

        if ( $echo ) {
            echo implode( $meta_separator, $meta_list );
        }
        else {
            return implode( $meta_separator, $meta_list );
        }


        // Add third plugin to show post view

        echo do_shortcode('[post-views]');

    }
    
endif;

Regards

Radu

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[Radu]

Hi,

there was a version of Visual Composer which produced a bug where the paddings didn’t work and unfortunately probably you have builded your site in that version but we had to fixed to all other clients where this was broken.
The issue is now fixed and i recommend you to change your spacings/paddings in order to maintain the layout over the future updates.

Sorry for any inconvenience.

Regarding the testimonial issue, i recommend you to use our Visual Composer module named Testimonials that is build exactly for listing testimonials, the custom grid item that you currently using might require some additional styling.

Best Regards

Radu

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What support service includes ? What not ?

[Radu]

Hi,

Can you please provide the page url and the admin credentials to see the behaviour of the portfolio?

Cheers

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[Radu]

Hi,

Can you check now ?

I think is ok , i used this “1/12 + 5/12 + 5/12 + 1/12”

Best Regards

Radu

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[Radu]

Hi,

Error fixed, after theme update you should update the plugins to :d

The space issue was caused by presence of post meta on every post page take a look : http://divas8art.com/divas/ , http://divas8art.com/zussie-m-gazinuri-2/

I think it’s ok now.

Best Regards

Radu

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[Radu]

Hi,

You can assign automatically background color based on category in masonry view by adding this css to wp-admin -> theme options -> general settings -> quick css -> then save

COPY CODE

.kleo-masonry article.category-uncategorized { background-color: red; }
.kleo-masonry article.category-othercategory { background-color: green; }
.kleo-masonry article.category-othercategory2 { background-color: yellow; }

Just rename the othercategory and othercategory2 with your categories slugs and put your desired colors.

Cheers

Radu

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[Radu]

You’re welcome,

Can you please provide me a screenshot that pointing out where this “któego” should appear ?

Also i cannot see this field “któego” nowhere.

Best Regards

Radu

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[Radu]

Hi,

This is not easy solution and at the moment kleo are not able to do this.

You can post this request at the feature request area https://archived.seventhqueen.com/forums/forum/kleo/feature-requests or to hire a developer to do this for you, if you are interested for that please send an email to dev@seventhqueen.com.

Best Regards

RAdu

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[Radu]

Hi,

Yes.. can you please provide more details regarding to “How I can disable the mobile menu?”

Cheers

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[Radu]

Hi,

Not really

Try to put this CSS in wp-admin -> theme options -> general options -> Quick CSS

COPY CODE

.mejs-container embed,iframe,object,video {max-width: 100%;max-height: 350px;}

Let me know if it works

Best Regards

Radu

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[Radu]

Hi,

Sorry but i’m unable to login into wp dashboard also the ftp says 530 Login authentication failed

Cheers

Radu

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[Radu]

Hi,

If you want to having transparent header in all pages it’s possible but in majority of pages this will not fit ok, the text menu items will be overlaps the content, just take a look at attached screenshot.

The transparent header will fit ok in pages when you using a slider, or in pages where the first row have a background image/color or video like in this page : http://seventhqueen.com/themes/kleo/home-default/

If you really want to have header transparent in all pages just tell me i will give you set of instructions how to do that.

Best Regards

Radu

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What support service includes ? What not ?

Attachments:

You must be logged in to view attached files.

[Radu]

Hi,

Can you please provide FTP and admin credentials ?

Regards

Radu

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[Radu]

Hi,

Can you please provide the category url to see that layout are you using, based on what type of layout you are using i will now what solution to give you.

Regards

Radu

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[Radu]

Hi,

Can you provide an account to can take a look closer?

Regards

Radu

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[Radu]

Hi,

Now it works i think the problem was caused by your hosting provider.

Cheers

Radu

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[Radu]

Hi,

Sorry, this custom work,for this request you should hire a developer.

Cheers

Radu

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[Radu]

Hi,

All kleo layouts works on multisite.

Regards

Radu

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[Radu]

Hi,

Can you please provide page URL and admin credentials where you try to do that ?

Regards

RAdu

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[Radu]

Hi,

You have solved the issue ?

I see the image is quite large compared to the size of the default image.

Cheers

Radu

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[Radu]

Hi,

I see your website running now,

If you wan to made an manual update just login to FTP go to wp-content/themes/kleo/

Then open the package that you have downloaded from themeforest in this path Main Files 3.0.10\Main Files\Wordpress

here unzip the kleo.zip -> unzip the archive in same location then the path will be
\Main Files 3.0.10\Main Files\Wordpress\kleo hwew you should have all theme files listed, just select all files and folders then upload via ftp in this path wp-content/themes/kleo/ and overwrite all files.

Cheers

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[Radu]

Hi,

You can change the quote background color using this CSS

COPY CODE

article .format-quote .post-content { background-color: red !important; }
.masonry-listing .format-image .post-title { border-left: 3px solid green !important; }

Replace red and green with your desired colors.

Add this css snippet to wp-admin -> theme options -> general settings -> quick css

Regards

RAdu

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[Radu]

Hi,

For the moment no but we’re working into finding a solution for this.

Regards

Radu

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[Radu]

Hi,

Is possible but the entire masonry layout will be in this way ( when you click on the post title you will go to category of that post )

You want to to this only on home page or on entire site ?

Cheers

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[Radu]

Hi,

Can you please provide the page url where this issue appears ?

Regards

RAdu

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[Radu]

Hi,

Please provide URL where the video appears to can provide you a css fix.

Best Regards

Radu

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[Author]

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