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Hi, can you let me know what elements aren’t available? We don’t remove any new elements

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[Abe]

If you have 512MB already then it is a plugin causing it. Probably a code goes in a loop. Connect by FTP and rename some plugin folders from wp-content/plugins to disable them and retest. Or if you can go to WP admin just disable them from Plugins page

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[Abe]

Hi, it should have to do with the udpate. try to reset your password please since we don’t interfere in the users login process.

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[Abe]

Try to follow this link and increase PHP memory limit to recommended 128MB and see how it goes. You can contact your hosting and let them know that you need to increase PHP memory_limit directive to 128MB

http://seventhqueen.com/blog/code-snippets/increase-php-memory-limit-in-wordpress.html

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[Abe]

Awesome. We wanted to make some additions but indeed they worked only in some site styles scenarios so rolling back for now 🙂

Please don’t forget to rate our theme 5 stars on Themeforest. It will greatly help us to develop cool new features and improvements

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[Abe]

Hi, sorry for that. Quickly update files in kleo/buddypress/css

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[Abe]

In this shortcode only by CSS can be disabled.

Cheers

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[Abe]

Hi, please upload all the files in the archive attached in the active 4.2 theme and let me know how the elements behave.

The zip attached contains just the files modified so it is just a patch to the theme version. All files should be replaced on the server with the ones from the archive.

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[Abe]

Hi there, I removed the bold statement from the app.css and will release a minor version today.

Also can you put screenshots with any elements from buddypress you see changed?

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[Abe]

Hi, enable
Please update the theme to latest version and the afferent plugins, you can check the plugin update status from wp-admin -> appearance -> install plugins.

Please follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

Cheers

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[Abe]

Not marked as solution

[Abe]

Hello, the template in charge for the shop page is archive-product.php
https://github.com/woocommerce/woocommerce/blob/master/templates/archive-product.php

If we don’t override it in the main theme you can always just copy the file from woocommerce/templates into kle-child/woocommerce and edit it there.

We try to override as few files as possible for better update compatibility but any file from woocommerce templates can be copied and overriden in the child theme.

Hope it helps

Cheers

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[Abe]

Not marked as solution

[Abe]

Thanks, let me check and get back to you with a solution

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[Abe]

Do you have a test account to test it live?

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[Abe]

Hi there, the screenshot is from the main menu? I can’t figure out the section. We done some changes but nothing that big to impact old styling.

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[Abe]

Hi, that is a bbPress plugin functionality and we don’t interfere in the logic. You should check bbPress forums or try to reach a programmer to help change the order of display.

Cheers

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[Abe]

Hi, the snippets show now on the documentation. See those examples please:
https://archived.seventhqueen.com/documentation/kleo#login-redirect

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[Abe]

Hi, we limited the height for only two lines of text since it could get ugly in some scenarios but if you want it full text then you need to add this custom css to your child theme style.css or in Theme options – Quick CSS section:

COPY CODE

.buddypress div#item-header div#item-header-content p:first-child {
    overflow: visible;
    text-overflow: inherit;
}

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[Abe]

Thanks for reporting the documentation issue, I am fixing it right now.

Will talk with the Design dept to see what we can do to. Basically we created the theme pages where you have access to KB and to search in existing tickets.

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[Abe]

Not marked as solution

[Abe]

Maybe enable it so I can check since I can’t reproduce it locally or on the demo. Have you checked the Facebook login on the demo? Also make sure to have the latest theme version installed

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[Abe]

Hi, there shouldn’t be that hard, it is all done with Visual Drag&Drop interface. Check out these tutorials. You need to edit that page and edit the elements from the page, in this case the News Puzzle shortcode. https://archived.seventhqueen.com/general/article/getting-started-visual-composer

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[Abe]

You can edit the shortcode and put 4 on one line

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[Abe]

WEll I see you are using other plugin for social login and shouldn’t be related to the theme

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[Abe]

Not marked as solution

[Abe]

Hi, you just need to update K-elements plugin to render and interpret the shortcode.

Cheers

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[Abe]

Hi, they need to give access to their email from the popup that appears. Try with a different Facebook account or remove your app from that user permissions in Facebook

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[Abe]

Hi, do you have an error log?
This seems to be caused by a line of code and a specific PHP version. You need to re-download the theme from Themeforest and manually update over FTP. Here is more info about updating over FTP https://archived.seventhqueen.com/kleo/article/updating-the-theme

You can update the whole theme folder or just wp-content/themes/kleo/lib/importer/import.php which is the file causing that error.

Let me know if you need more guidance.

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[Abe]

Hey there, sure thing, you can send an email with your requests at dev@seventhqueen.com to get a quote and discuss details.

Cheers

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[Abe]

Hi, make sure to redownload the theme and upload all files again, could be some file corruption problem.

Let me know

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[Abe]

Not marked as solution

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[Abe]

Glad to hear it works. There was a problematic file that was updated after about 4 hours from the initial 4.2 update and re-downloading the package fixed that.

All the best

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[Abe]

Not marked as solution

[Abe]

If it does not work just give me FTP access and I will update the problematic file

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[Abe]

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