Kamal

[Kamal]

Hi @Pika,
I think you can read this. I hope this may solve your problem quickly.
Thanks,
Kamal

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[Kamal]

Hi,
Now you can now check. I have fixed it. A screenshot is added. and I feel very sad that you deleted the account during my test and before replying here. If you do not believe us then you should not share your access. By the way, I am really surprised to see that I did not find our theme on your site. You completely changed the name of our theme, author name etc. I do not know if it is okey. I hope @Abe knows better about this. As you modified the theme core files so it did not work just by placing the code in style.css. Finally I could solve it by placing the code in quick css.
Have a great time with your site.

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[Kamal]

Yes, that is all I need. Thank you very much. Now kindly let me test it.

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[Kamal]

Hi, I am really surprised. I have just had a look at your site, and found that your css code was not loaded. I do not know exactly why it does not load if you really put that code properly.
If you do not have problem then you can give temporary access to your site with a private message here to fix that problem with my own hand. I can not find any other easy solution for you.
Thank you,
Kamal

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[Kamal]

Hi, I do not need to login to your wordpress admin panel. You just need to login to your wp dashboard and copy the above code and paste them in the style.css file which can be found From Appearance>editor>style.css. and then save the style.css file. and you should see the change. I am sorry that I do not understand clearly what you meant by “I put in the CSS you sent”. where did you put the code I sent? Please follow the step I mentioned. It should work just fine as it is working on my end.
Thanks,
Kamal

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[Kamal]

Hi,
Sorry for a bit late reply. Last night I had to sleep as I was very late. I have told you this so that you know I am taking care of your issue seriously.
Well, I have found the solution to border problem.
Please put the following code to Dashboard>Appearance>Editor>style.css and save the file.
Here is the code:

COPY CODE

@media screen and (max-width: 991px){
  #top-social {
  border-bottom-style: none !important;
  border-bottom-width: 0;
 }
 .top-bar {
  border-bottom: 1px solid #e5e5e5 !important;
 }
}

In my test I has worked perfectly, Please let me know if this works for you. 🙂 Thank you very much for your patience.
Regards,
Kamal

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[Kamal]

Hi,
Yes,
I do have received your response. Kindly be patient. I am checking your problem. I have tested your problem again and I found menu works fine and for bottom border I am writing the process to tell you to fix it.
So if this time your problem is not fixed then I am referring it to our lead developer.
Now kindly give me a little time to help you.
Thank you very much for your patience.
Kamal

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[Kamal]

Hi,
I have got a solution to your problem. I have tested it and it really works great on ipad and iphone.
You need to do a little work to get this done. 🙂 I hope you do not mind doing this.
1. Copy the file “general-header-section.php” from wp-content/themes/kleo/page-parts/general-header-section.php.
2. Create a folder inside kleo-child theme’s main directory with the name “page-parts” and paste the copied file.
Now you need to edit the file a bit.
In the line no 23, you need to change the following line

COPY CODE

'top-menu col-sm-12 col-md-7 no-padd'

to

COPY CODE

'top-menu col-sm-7 col-md-7 no-padd'

and in line no 58 , you will need to change the following line

COPY CODE

"col-sm-12 col-md-5 no-padd"

to

COPY CODE

"col-sm-5 col-md-5 no-padd"

These changes will fix the problem on all iPad. However, if you would like to show your the top menu in one line on iphones and other small device then you can add an extra class to you above code.
Therefore for iphone or small devices, your first changed code at line 23 should look like the following

COPY CODE

'top-menu col-xs-7 col-sm-7 col-md-7 no-padd'

Please notice I have added col-xs-7 to the previous code here.
and your second changed code at line 58 should look like the following.

COPY CODE

"col-xs-5 col-sm-5 col-md-5 no-padd"

Here also I have added col-xs-5 to the previous changed code.
I have tried my best to explain in details. Still if you have any problem to understand anything, please ask me anytime. 🙂

Thanks,
Kamal

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[Kamal]

Hi,
Thank you very much. I will never share your url. You can trust me. Okey, I have got your problem. I tested with many menus on top menu but now I can see the problem with two links. Kindly let me some more time to find the solution. I have to edit some css for this.
Thanks,
Kamal

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[Kamal]

Hello,
I have tried to reproduce your problem but I could not. The top menu on test shows perfectly on iPad, I mean in one line and on iPhone on two lines as the space is little and it is the default behavior. It would be great if you could give me the web address to your site to check the issue. You can also try updating your theme and deactivating plugins and clearing browser caches. Maybe any plugin is conflicting with responsive css code though I am not 100% sure about it. You can test it.
Regards,
Kamal

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[Kamal]

Hello @Pepesmith,
I have tested the theme on my site and it works fine. I could not reproduce your problem on my server. I suggest you better test again by deactivating plugins and clearing browser caches. if this does not solve the problem, you can update the theme again with newly downloaded files from themeforest. If everything fails then you may give me a temporary access to your site to check the problem.
Thanks,
Kamal

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[Kamal]

Hi @lovewp,
Yes, you are reviewing your problem. Please give us some time to review your problem. Kindly be patient and it would be very easy and faster for us to solve your problem if you could give us the web site link to your site so that we can test it. 🙂
Thank you very much,
Kamal

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[Kamal]

Hello Victor,
Please do not worry. Your another problem is being reviewed and will be responded shortly.
Kindly give us some time to do that. As you may know we have lots of tickets everyday to resolve. Kindly be patient. We do treat your issue very sincerely. 🙂
Thank you very much,
Kamal

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[Kamal]

Hi Victor,
Very nice quote at the perfect moment. 🙂
I hope you are not sad at my previous answer.
Thanks,
Kamal

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[Kamal]

Hi @valuser,
Thank you very much for pointing out this bug. You are right it should be ##profile_link##messages. I hope @Abe will fix this soon in the future update. and I am not very clear about the second question you asked. I guess you are looking for something like this to achieve your goal. 🙂

@lovewp: You can use shortcode like ##profile_link##messages to your menu. We will fix this in the next update.
Thanks,
Kamal

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[Kamal]

Hi Victor,
I understand your problem. This feature is not available currently. Maybe @Abe can consider adding this feature in future version.
Thanks,
Kamal

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[Kamal]

Hi @Sebastien789,
1. For first problem I am working on it.
2. I would recommend using caching plugins to optimize your site with any Theme or KLEO. Our theme is already optimized for high performance.You need to optimize WordPress to get high performance. One of the best caching plugins is W3 Total Cache. You can also search on Google for WordPress optimization for high speed performance.
3. For issue with archive page title, You need to change the text written in first quotation. For example, lets say you want to change the title for category archive, so you should change the text like the following.
Example code was given:

COPY CODE

$output = __('Archive for category:','kleo_framework')." ".single_cat_title('',false);

You should change the text ‘Archive for category:’ to anything you want to show on category archive page.
eg.

COPY CODE

$output = __('MY CUSTOM TITLE FOR CATEGORY ARCHIVE','kleo_framework')." ".single_cat_title('',false);

I hope you understand now what to change in the code give there. and you asked about string there. String means characters eg. abcdeABCDE etc.
4. Custom registration page, I am working on it and will let you know soon.
Thanks,
Kamal

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[Kamal]

Hi,
I do not need login access. Please just give me the normal url to your site.
And if you ever need to share any confidential data then please mark your message private while replying.
Thanks,
Kamal

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[Kamal]

Hello,
I have tried to replicate your problem, but I could not. Though you have mentioned that you have already tried changing the border colors of everything, still I suggest you to change the border color from >Theme Options>Styling Options>header. and clear browser caches after saving the settings. If this does not help you, kindly try to give me the link to your site then I will be able to write css code instantly to forcibly hide that line.
Thanks
Kamal

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[Kamal]

Hello Victor,
I am not sure what is causing this problem. It is really a rare problem. I think you can test again by clearing browser cache and deactivating plugins if clearing cache does not solve the problem. I have tested the log out link and it seems to be fine. See the attachment.
Please let me know if it helps you.
Thanks,
Kamal

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[Kamal]

Hi Henrik,
You are most welcome. It is a great news that you could solve your problem finally. I am glad.
Regards,
Kamal

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[Kamal]

@sharmstr: No, Please do not get me wrong. I am really happy that you help me. Please try to help me like this always as much as you can. I appreciate your help honestly. 🙂

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[Kamal]

Hi,
There is not option of clickable background images at the moment. Can you please explain a bit about your question. It is a bit confusing. Where do you want to set the background image which you want to be clickable? Generally, Background is not clickable. It stays under content. That is why it is called background. Kindly, explain your problem a bit so that I can help you easily. 🙂
Thank you very much,
Kamal

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[Kamal]

Hi @Mozomarket,
I hope you have got the answer. So I am marking it resolved now.

@sharmstr: Thank you very much. 🙂 you always help me with the topic assigned to me. 🙂 you are great.

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[Kamal]

Hi Victor,
Sorry for late reply.
I can see that your logo problem and header problem is solved from your another ticket here
I have just tested your site and found it is working fine. If you have the problem still please let me know.
Thanks,
Kamal

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[Kamal]

Hello @JoeHowla,
I am trying to edit the code and prepare the code for accomplishing your purpose. Please give me some time to test the code. 🙂

@sharmstr: Thank you very much for the code. I was searching for this on different folders and templates to edit them. Thanks for your help. 🙂
Regards,
Kamal

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[Kamal]

Hello,
The line you see is a border. you can change it’s color to anything or black to match your site color from the following setting.
>Theme Options>Styling options>Alternate>border color.
Choose your favorite color for that line or border and refresh the page you should see your desired result achieved. 🙂
Please let me know if this helps you. If it does not work, then use this

COPY CODE

 section.container-wrap.main-title.alternate-color.border-bottom {
    border-color: #000 !important;
}

code on quick css to change that color forcibly. But the first option should work just fine.
Thanks,
Kamal

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[Kamal]

Hello @Nursah,
1. You can show only one testimonial at time very easily and you can also use offset as you wish. Please follow the following steps. and you can also see the screenshots for clear understanding.
>Go to page editor and click the “+” plus sign to add an element, select “testimonial” from the available elements.
>A setting of testimonial will appear. and all settings are explained in the window and you can easily set them according to your need. In this case, I have set testimonial type to carousel and testimonial to show to 1 as you want to show one post and I have also set offset value to 2, so 3rd testimonial will be shown on the page. save the setting and and page and refresh the page and you should see only one testimonial with proper offset.

2. You can add image to testimonial very easily, please add a feature image to the testimonial adding page and it will be shown with testimonial. you can see the result screenshot below.
>If you ever need to edit the template for testimonial then you can find it here>wp-content/plugins/k-elements/shortcodes/templates/kleo_testimonials.php. and css file for all shortcodes including testimonial can be found here> >wp-content/plugins/k-elements/assets/css/shortcodes.css.

However, if you would like to make any change to testimonial’s appearance, you can put your css code on Quick CSS or Appearance>editor>style.css file.

I hope I have explained enough for clear understanding. If you still any problem or question, please feel free to ask me anytime.
Thanks,
Kamal

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[Kamal]

Hello @vhankim,
Please make sure you went through the following steps properly. You can see the screenshots serially to get the idea clearly.
>Enable side menu and toggle button for side menu from> Theme options>side menu.
> Set a menu to side menu on Menu location page from Appearance>Menu>Menu location>side menu.
> Select the menu you assigned to side menu and add items to it and save it.
> clear the browser cache and cookies and refresh the page. You should see the side menu without any problem,

One little tips: you can also try the above step disabling all plugins in case any plugin may cause unpredictable problem to this issue.

Thanks,
Kamal

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[Kamal]

Hi @Splendor,
Can you please explain what type of conflict you see between log in and log out link?
And one useful info though you may already know it. If you add log in and log out link to the menu then you can not see them both at the same time. Logged in user will see log out link and logged out user will see log in link. and you can add login and logout link from two drop down menu on the left side on Menu editor screen. One is KLEO and another is Buddypress. and I am giving you some screenshots here. Please check if you have done then perfectly. If everything fails then it would be great if you give me a link to your site with credentials privately.
Regards,
Kamal

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[Kamal]

Hi Charles,
Congratulations. You have made it. You have perfectly added the placeholder attribute. Thank you very much.
I am marking it as resolved then.
Cheers,
Kamal

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[Kamal]

Hello,
You can get transparent menu by checking two things,
1. Check if “transparent menu” and “Resize logo on scroll*” is active from Theme Options>Header options and save the setting. you can see the attached screenshots.
2. Check if transparent menu is enable from >the Theme general settings>Display Setting at the bottom of page editor. See the screenshots.
If you do the above two things perfectly, you should see nice transparent menu.
Thanks,
Kamal

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[Kamal]

Hello @Dietmar,
I am sorry I can not remember when you asked about pricing and hiring. and I am sorry that I do not understand your message completely, what do you mean by profile of our company? Would you please explain a bit?
Thanks,
Kamal

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[Kamal]

Hi Sam,
You are most welcome.
Cheers.

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[Kamal]

Hi,
You do not have to remove this code as Sweetdate does not have this code. This code is generally found on the footer of free wp theme.
Thanks,
Kamal

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[Kamal]

Hi,
I am glad it helped you. 🙂
Cheers

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[Kamal]

Hi,
I am glad it helped you. 🙂
Can I mark it resolved now?
Thanks,
Kamal

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[Kamal]

Hi,
Maybe something overwriting the css code defined by the theme option setting. I have tested on my site and it is working fine. It would easy to debug the problem if you could provide link to your site. or you can use the below code to Appearance>editor>style.css to forcibly change the color. 🙂 I have tested the code and it works fine. However, it should have worked without custom code. But I am giving this code for instant result.

COPY CODE

/*change color of title in  breadcrumb area*/
section.container-wrap.main-title.alternate-color.border-bottom h1.page-title {
color: red !important;
}
/*change color for link in breadcrumb*/
.breadcrumb-trail.breadcrumb span a {
color: green !important;
}
/*change color for non link text in breadcrumb*/
.breadcrumb-trail.breadcrumb {
color: blue !important;
}

Thanks,
Kamal

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[Kamal]

Hello,
It is better to install all plugins on by one. and If you have any problem installing plugin from admin panel then you can easily install them by uploading them to /wp-content/plugins.
-Well, you can be sure if the paid membership pro plugin is activated by checking the menu name “Memberships” under settings menu. Please see the screenshots.
If you have any problem regarding our theme or installing recommended plugin, please ask me anytime.
Thanks,
Kamal

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[Kamal]

Hi,
You can change the color of breadcrumb section from Theme Options>Styling Options>Alternate.
Please make sure to clear cache of your browser if the change in the above section does not change the color of breadcrumb sections. If you have any other problem, please let me know. I will be glad to help you.
Thanks,
Kamal

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