Radu

[Radu]

Great,

Have a nice week

Cheers
R.

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[Radu]

Yes I saw, this happens on landscape orientation right ? because it haves same width as a desktop resolution anyway you can see the drop down ty holding tap hover the items, the :hover it’s hot available on mobile,that’s the reason.

We will investigate this issue, but for the moment we don’t have any solution to provide

Cheers
R.

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[Radu]

Hi, i cannot see that, maybe meanwhile you have solved ? You can add to exception list app.min.js / app.js / app.min.css / app.css / dynamic.css Cheers

[Radu]

Not marked as solution

[Radu]

Hi,

Add this css to wp-admin -> theme options -> general settings -> quick css

COPY CODE

#mc_embed_signup input#mce-EMAIL { float:left !important; min-width:250px;width:auto !important;}
#mc_embed_signup input#mc-embedded-subscribe { float:none;}

Cheers
R.

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[Radu]

Ok

No problem

Cheers
R.

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[Radu]

Hi,

I saw that the dynamic file loads now, it’s ok ?

The error from console regarding this : http://tandem5.co.uk/nba/wp-content/themes/kleo/library/js/google-maps.js?ver=0.1 Failed to load resource: the server

It’s caused by some plugin because in theme we don’t include the google-maps.js… something modifies the google maps links try to de-activate plugins and child them and check again

Let me know

Cheers
R.

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[Radu]

Hi again,

Please add this code to wp-content/themes/kleo-child/functions.php

COPY CODE

add_filter( 'kleo_theme_options_ajax', '__return_false' );

Note : child theme needs to be installed and active

Then change some settings in theme options and press save and check if the changes apply

The notifications are hidden on mobile because for the desktop has build to work on hover.. and on the mobile devices you don’t have hover because you don’t have mouse.

Cheers
R.

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[Radu]

Hi,

Even you change the template from wp-admin -> users -> profile search ?

How many countries do you have in total there and many are shown ?

Let me know

Cheers
R.

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[Radu]

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[Radu]

Not marked as solution

[Radu]

Not marked as solution

[Radu]

Using this css

COPY CODE

.top-menu li a {
    border: 0 !important;
}

The css can be added to wp-admin -> theme options -> general settings -> quick css

Cheers
R.

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[Radu]

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[Radu]

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[Radu]

Hi,

If there its an issue that we can’t resolve or the item it’s not as advertised then we can give you refund.

Please contact Envato support and request a refund since they are handling this matter.

https://themeforest.net/page/customer_refund_policy

Cheers
R.

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[Radu]

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[Radu]

Hi,

where i can saw that two dropdowns menus from desktop ? i cannot see it

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R.

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[Radu]

This it’s happens also on our demo ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Radu]

Hi,

We are using a plugin named : k-style-switcher but I say that the plugin cannot be fond and if you search you will find this plugin instead of k-style-switcher : https://wordpress.org/plugins/wp-user-stylesheet-switcher/changelog/ but anyway that plugin it’s modified a lot to look and to behave like that

Cheers
R.

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[Radu]

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[Radu]

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[Radu]

Hi,

Please take a look here : https://archived.seventhqueen.com/forums/topic/how-can-register-japanese-font

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

[Radu]

Hi,

Please tell me the page URL where I can see that newsletter button, if the page is not public provide an username and a password to check it

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R.

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[Radu]

Use this css

COPY CODE

.kleo-main-header.header-normal {
    background: rgba(0,0,0,0.4) !important;
}

Cheers
R.

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[Radu]

Hi,

You have 4.0.7 in first instance try to update theme to latest version : 4.1.3.

You will have to update theme to 4.1.3 and after most important is to update Visual Composer, K-elements and Revolution Slider from wp-admin -> appearance -> install plugins, press update for these plugins.

We have two methods for update

1. Automatic theme updates:

– Go to WP admin – Theme options – Theme Update
– Enter Themeforest username and API KEY
– Save the options
– Go to WP admin – Dashboard (link should be like: /wp-admin/update-core.php) and you should see the theme there if there is a new update available
– Click the checkbox next to it and click to Update themes

2. Manually update theme by FTP.

– Connect to your server.
– Go to wp-content/themes/ and copy “kleo” folder to your computer so you have a backup of your old files.
– Extract kleo.zip that you have downloaded from Themeforest. Make sure the resulting “kleo” folder has a style.css in it. Delete on your server all files inside wp-content/themes/kleo and then copy all files inside “kleo” folder to your server in wp-content/themes/kleo

Important note : After you update the theme to latest version 4.1.3 please update the bundled plugins especially Visual Composer, K-elements and Revolutions slider.

https://archived.seventhqueen.com/documentation/kleo#updates

Let me know

Cheers
R.

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[Radu]

Hi,

Where can I see the discussion box provide screenshot that pointing out ? are you using a certain plugin ? If yes what plugin ?

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R.

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[Radu]

Actually for your site what’s the problem ? The burger doesn’t it’s on the same line as the logo ?

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R.

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[Radu]

Actually for your site what’s the problem ? The burger doesn’t it’s on the same line as logo ?

Cheers
R.

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[Radu]

Hi,

We will investigate and we will let you know

Cheers
R.

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[Radu]

Hi,

We don’t have a quick solution to this..

Cheers
R.

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[Radu]

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[Radu]

The email should come from Envato studio and we cannot control that.. you can suggest this to Envato studio but anyway in our themeforest page you will find the changelog

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R.

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[Radu]

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[Radu]

Hi,

Unable to figure out what’s going on, please provide FTP credentials to investigate further

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Radu]

Hi,

I see the problem, for the icon that is not saving, please ask your hosting support to change the “max_input_vars” value to something bigger, like 5000

Let me know

Cheers
R.

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[Radu]

Hi,

It’s a normal behaviour on mobile for notifications item to be hidden you can show the item by using this css

COPY CODE

@media (max-width: 991px) {
.kleo-toggle-menu, .kleo-toggle-menu .kleo-toggle-submenu {
    display: block !important;
}}

Cheers
R.

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[Radu]

Great

Have a nice week

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Radu]

HI,

Do you have somehow any PHP file rewritten ? if yes de-activate child theme and check again if the strings will be translatable if not provide admin credentials and FTP details to take a closer look

Cheers
R.

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[Radu]

Not marked as solution

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