Radu

[Radu]

Hi,

You’re welcome

Have a nice week

Radu

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What support service includes ? What not ?

[Radu]

Hi,

Sure provide credentials to take a look

Cheers

Radu

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[Radu]

Hi,

Strange, see attached file, is that topic saved on html file.

Let me know if is ok

Cheers

Radu

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[Radu]

Hi,

Sorry for misunderstanding,

I will get back to you tomorrow with an solution regarding to this.

Cheers

Radu

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[Radu]

Hi,

Ok i understand,

Do you have changed the credentials i cannot login, please review the credentials to can see html structure to can provide you correct css solution.

Cheers

RAdu

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What support service includes ? What not ?

[Radu]

Hi,

Can you please provide admin credentials ?

Cheers

Radu

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What support service includes ? What not ?

[Radu]

Hi,

I encounter some difficulties,

I will get back to you tomorrow.

Cheers

Radu

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[Radu]

This reply has been set as private.

[Radu]

Done,

Please check.

Let me know if is ok

Cheers

Radu

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[Radu]

Hi,

When i access the wp-admin i receive this

“Error establishing a database connection”

I will try later or tomorrow.

Cheers

RAdu

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[Radu]

IF you change limit to your wp config from 128 to 256 the whitepage disappears ?

Regarding the redirect you can choose what do you want to happen after an user login from here : http://localhost/wp-admin/admin.php?page=kleo_options&tab=21 replace localhost with your site.

Another cause regarding the white screen can be UN-updated plugins, make sure that all plugins are to latest version.

Cheers

Radu

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[Radu]

Hi,

In one of these pages

http://astromedium.tv/blog/wp-admin/edit.php?post_type=topic
http://astromedium.tv/blog/wp-admin/edit.php?post_type=forum

Let me know if you have found.

Cheers

Radu

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[Radu]

That css has nothing to to with that button.

Without providing the credentials i cannot inspect / see that page.

That button in visible by default, i think that is caused by your modifications.

Cheers

RAdu

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[Radu]

Hi,

Go to wp-admin -> theme options -> social icons

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Radu

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[Radu]

Hi,

Please read this topic : https://archived.seventhqueen.com/forums/topic/extend-the-included-vector-icons-fontello

Cheers

Radu

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[Radu]

Hi,

Do you receive any error or notice ?

DO you have updated the plugins to ?

Let me know

Cheers

Radu

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[Radu]

Hi,

Do you have tried to disable all plugins that not comes with the theme ?

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Radu

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[Radu]

Hi,

CAn you please provide admin credentials to take a look ?

Cheers

RAdu

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[Radu]

Hi,

TRy with this snippet

COPY CODE

function KleoAddSlideUnderPosts( $content ) {

    if( is_single() ) {

        $revslidershortcode = '[rev_slider alias="acc3"]';
        $content .= $revslidershortcode;
    }

    return $content;

}
add_filter('the_content', 'KleoAddSlideUnderPosts');

Let me know

Cheers

Radu

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[Radu]

Hi,

Just i’ve visited the link and it works, make sure that you visit that link logged in.

Only if you are non logged you receive 404

Cheers

Radu

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[Radu]

Hi,

Add this css to wp-admin -> theme options -> general settings -> quick CSS

COPY CODE

.kleo-main-header.header-normal {
    background-image: url('https://upload.wikimedia.org/wikipedia/commons/d/da/Internet2.jpg');
    background-position: 50% 50%;
}

Replace image url with your desred image.

Cheers

Radu

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[Radu]

Hi,

I don’t understand your request, can you please be more specific ?

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Radu

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[Radu]

Hi,

You can update theme without loosing the customizations from theme panel by using FTP then go to wp-content/themes/sweetdate/ here you will upload the content of the new version of sweetdate theme.

To be sure that customization will be saved go to wp-admin – theme options -> import/export -> show exported text then copy that code and save it for later.

If you will follow my first advice it should to be ok.

Cheers

Radu

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[Radu]

Hi,

Do you have updated the plugins to ?

Visual Composer , K-elements and rest of plugins ?

Cheers

RAdu

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[Radu]

Hi,

Go to wp-admin -> appearance -> widgets and add this widget Archives to your main sidebar or to what sidebar are you using.

Cheers

RAdu

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[Radu]

Hi again,

Ok in this case, login to FTP go to -> wp-content/plugins/ delete the plugin paid memberships pro, then run again installer and install paid memberships pro.

Let me know if it works.

Cheers

Radu

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[Radu]

Hi Fabienne,

I suggest you to assign from here : http://www.tourismtribe.com/wp-admin/admin.php?page=kleo_options&tab=16 -> Custom page for Portfolio Archive -> select your custom portfolio page then if someone or a search engine found your old portfolio link will be redirected via 301 Redirect to your new assigned page.

Let me know if is ok.

Cheers

Radu

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[Radu]

Hi again,

I’m not able to view the menu, do you have remove it ?

If you still need that please revert back to can make some tests

Cheers

Radu

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[Radu]

Hi leukste,

Can you please provide a dummy account to can see the behaviour ?

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Radu

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[Radu]

Hi,

Please look at the attached screenshots, in this way you should configure the widget.

Let me know if you have solved the issue.

Cheers

Radu

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[Radu]

Hi,

When you receive blank white pages please enable wp-debug to can figure out what causing this

https://codex.wordpress.org/WP_DEBUG

In generally this white screen is caused by low php memory allocation to server.

Let me know

Cheers

Radu

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[Radu]

Hi,

Do you have solved your issue , i see in your page a block of groups with cover image.

From you provided code this function it seems to be what you need

COPY CODE

bp_group_avatar_thumb()

Cheers

Radu

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[Radu]

Hi,

Can you please provide wp dashboard admin credentials and FTP account to can take a look at this issue close ?

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Radu

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[Radu]

Hi,

Make sure that the child theme is activated from wp-admin -> appearance -> themes.

Let me know

Cheers

RAdu

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[Radu]

Hi,

Most probably in a future updates.

Regarding the whitescreen, now the wp-admin page it shows normally, but when you see that white page please enable wp-debug to ca see what causes this, then i will be able to help you regarding the white screen problem.

https://codex.wordpress.org/WP_DEBUG

Cheers

Radu

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[Radu]

Hi,

Maybe when you have customized your website ( Very nice design! ) you have hidden the send message buttons ?

If you don’t figure out, please provide me access to wp admin to take a look.

Cheers

Radu

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[Radu]

Hi valarmurugan,

You website is still slow after you revert back a kleo version ?

You are sure that the described issue is Kleo related ?

If you change to a default theme the site is running ok ?

Anyways, i’ve navigated to your website and it’s load decently 2-3 seconds on every page that i navigate.

If the guys fro hosting tell you to optimize your website, you should to ask them about what php process/php function takes majority of resources..

Let me know

Cheers

Radu

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[Radu]

Hi,

You can complete your translation by installing this plugin LOCO Translate : https://wordpress.org/plugins/loco-translate/

Small tutorial : https://www.youtube.com/watch?v=yB9oZ5wcf1o

After you install the plugin go to : http://noOnlineAtTheMoment.com/wp-admin/admin.php?page=loco-translate -> Add new language ( See attached screenshot ) -> select your language, then you will be able to translate every string from theme.

Cheers

Radu

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[Radu]

Hi,

I’m sorry, i’m unable to login to your website i receive this error.

Error 406 – Not Acceptable

Generally a 406 error is caused because a request has been blocked by Mod Security. If you believe that your request has been blocked by mistake please contact the web site owner.

Please check this issue and let me know.

Cheers

Radu

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[Radu]

You can deactivate that plugin over FTP : login to FTP then go to : wp-content/plugins/ then rename woocommerce to 123woocommerce then the plugin will be disabled and you will be able to login to dashoard.

Cheers

Radu

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