Kieran_SQ

[Kieran_SQ]

Hi,

Are users able to sign up using the Facebook register option provided in KLEO who do not have Japanese characters in their name?

Kieran.

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[Kieran_SQ]

Hi,

Sorry to hear you’re having issues with admin-ajax calls. Can you let me know how many users you have on your site?

You can try the following to reduce the impact on admin-ajax

– Limit or disable Heartbeat, you can do this with a plugin from the repository or use the below snippet in your KLEO Child theme’s functions.php file

COPY CODE

add_action( 'init', 'stop_heartbeat', 1 );
function stop_heartbeat() {
wp_deregister_script('heartbeat');
}

– Go to WP Admin > Theme Options > BuddyPress > Scroll to: AJAX refresh interval and set the number much higher than 20000. 20000 = 20 seconds, try using 60000 to 180000.

Let me know how this goes,

Thanks,

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I am going to send this ticket onto one of our developers as I am unable to only print the single primary category as a class.

They’ll be in touch either on Monday or Tuesday, thanks for your patience.

Kieran.

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

To show birthdate as age please use the plugin BuddyPress Xprofile Custom Field Types https://wordpress.org/plugins/buddypress-xprofile-custom-fields-type/ which adds numerous filed types to Users > Profile Fiels.

With the plugin installed create or edit your birthdate field, switch the field type to ‘Birthdate Selector’ and then check the option ‘Check this if you want to show age instead of birthdate’ that appears below.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

I will assign this to one of our developers as I do not have an answer for you, they’ll be in touch with you on Monday or Tuesday at the latest.

Thank you for your patience.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

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[Kieran_SQ]

Hi,

You’ll have to confirm with your host which option(s) need to be checked in order for everything to fully function. They’ll have a much better overview of your setup and their hardware/software.

Kieran.

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[Kieran_SQ]

Hi,

KLEO does work with PHP 7.1 and that’s the specific version I use on my site, however, you should check to see if all of your plugins support PHP 7.X

If they do, it is well worth upgrading the PHP versions as the performance increase is considerable on some hosts. As always, please make a full database and files backup before making changes.

Kieran.

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[Kieran_SQ]

Hi,

The two pieces of code are independent of each other, if you wish to limit both the main feed and the member’s profile feed then please use both snippets in your functions.php file.

Please do not use the version you pasted into your reply as it was not formatted as code. This changes the backtick and will not work as they’re not supported characters.

COPY CODE

// Limit the main activity feed to ten
function limit_main_activity( $loop ) {
 
    $loop['per_page'] = 10;
    
    return $loop;
}
add_filter( 'bp_after_has_activities_parse_args', 'limit_main_activity' );

COPY CODE

// Limit the members activity feed to ten
function limit_members_feed( $loop ) {
 
    // only fetch the last ten entries if we're on a user's activity page
    if ( bp_is_user_activity() ) {
        $loop['per_page'] = 10;
    }
 
    return $loop;
}
add_filter( 'bp_after_has_activities_parse_args', 'limit_members_feed' );

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

As per the code’s description the number 5 relates to the number of activity items, you can change this to any number you desire.

The code you have there is for limiting the member’s profile feed, you will need to use the example below in the article to limit the main feed. You can remove the other scope items if you wish, your code will end up something like this.

COPY CODE

function limit_main_activity( $loop ) {
 
    $loop['per_page'] = 5;
    
    return $loop;
}
add_filter( 'bp_after_has_activities_parse_args', 'limit_main_activity' );

You can use both of these snippets in your KLEO Child theme’s functions.php, make sure to clear and purge all caches and CDN’s to see changes. If the code does not appear to work you can try it in a bp-custom.php file, you can read more about that here https://codex.buddypress.org/themes/bp-custom-php/.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Hi, this is a setting in WordPress which can be found by going to WP Admin > Settings > General > Scroll to: New User Default Role and set as required.

To change the default role of the forum member please go to WP Admin > Settings > Forums > Scroll to: Auto role and set as required.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

Sorry to hear you’re having issues, can you give me more information on which element you are using?

Please also try disabling ALL plugins, clear your cache (Ctrl+F5) and let me know if the issue continues?

If your website is local as the ticket suggests this will be difficult to debug for you, is there anyway you can make the site available?

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I have logged into your site, checked the pages you supplied and found that there does appear to be an issue. I am going to ask one of developers @radu to take a look at this for you. They’ll be in touch either tomorrow or Tuesday.

Thanks for your patience,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

It looks like you have too many menu items for the space, there are a few different things you can do

– Change the font size for the menu, you can do that by going to WP Admin > Theme Options > Header Options > Header Fonts > Select: Main Menu Font size and entering a new px value.
– Compact overflowing menu items with an expanding ellipsis, you can do that by going to WP Admin > Theme Options > Header Options > Scroll to: Compact overflowing menu items and enabling this option.
– Reducing the margin between menu items with CSS, you can do this by adding the below CSS to your KLEO Child theme’s style.css or by going to WP Admin > Theme Options > General Settings > Scroll to: Quick CSS (Clear your website and browser cache to see changes)

COPY CODE

@media (min-width: 991px) {
.navbar-nav>li>a {margin: 6px;}
}

With regards to the different header images for different pages please update this ticket with working admin credentials as well as a list of pages where you’re using different images.

Thanks,

Kieran

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[Kieran_SQ]

Hi,

You need to change line 158 where you see <a href="<?php echo get_home_url(); ?>"> change this to <a href="https://www.mydomain.com/">.

Clear your website cache, local cache (Ctrl+F5) and purge any services like CloudFlare or MaxCDN after you have made changes to the child theme file to see changes.

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

I will assign this ticket to one of our developers who will be able to help you with your plugin issues. They’ll be in touch either tomorrow or the day after.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

You seem to have a lot of extra plugins interacting with bbPress, please try disabling all of your plugins, disabling and clearing your cache (Ctrl+F5) and let me know if the issue persists.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

To change the path of the logo image you will need to be using the SweetDate Child theme and copy the below file from you parent theme

/sweetdate/header.php

To your child theme

/sweetdate-child/header.php

Open the file from you child theme with your favorite code editor, go to line 158 and edit the href value to suit your needs.

<a href="<?php echo get_home_url(); ?>">

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

To enable or disable the menu please go to WP Admin > SweetDate > Layout Settings > Scroll to: Ajax Search in menu. You can then toggle the menu search on or off.

With regards to extending this for post types other than users I will ask my colleague @Radu to take a look at this ticket for you.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

To limit the amount of items the feed displays please review this in depth article by WebDevStudios https://webdevstudios.com/2015/05/14/buddypress-loop-filtering/ it shows you how to limit site activity and user activity feeds.

With regards to wp_is_mobile and !wp_is_mobile you can use this statement within the Widget Logic plugin https://wordpress.org/plugins/widget-logic/. Open up any widget after installing and you will see a field titled ‘Widget Logic’. Enter either wp_is_mobile or !wp_is_mobile in this field depending on whether you want to show the widget or not on mobile. You can see more information about using ! or not in the plugin’s description. The easiest way to understand this plugin and WordPress logic is to simply try it.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Thanks for reaching out about issues you’re experiencing with load. I’ll break this down over a few different points as there are a few things going on here.

– Site performance is not ideal, on a desktop computer with plenty of RAM, a fairly good processor and a good internet connection it took 24s to load your main activity page without ads and 28s with ads. You need to look into carrying out performance tweaks, using more aggressive caching and maybe upgrading your hosting if you’re on a shared plan.

– Your feed is set to show 20 items. Clicking the ‘load more’ button 10 times would mean you are loading 200 BuddyPress activity items, of which, on the first load, over 50% of the items were either videos or images / image gallery posts. Loading (on average) over 100 videos and images / image galleries is going to exhaust the RAM available on most phones and tablets which would cause the slow typing issue and may even cause the browser to exit. You should consider setting the number of items in the feed to a lower amount.

– Consider lazy loading YouTube and Vimeo videos with a plugin to limit how many videos are loaded. A plugin that may be of use is https://wordpress.org/plugins/lazy-load-for-videos/. There are other free / premium plugins available through the WordPress repository and marketplaces such as CodeCanyon.

– You have 13 sidebar items, 11 of which are dynamic items which take time to load. Consider using a plugin to limit any unnecessary (for mobile) items being called. There are many plugins available in the WordPress repository for widget options / dynamic widgets you can use wp_is_mobile to define what to call and what not to call. See more on this here https://developer.wordpress.org/reference/functions/wp_is_mobile/.

Hope this helps,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

You’re welcome Eric, please feel free to open a new ticket anytime with any more questions or queries.

If you like the theme and/or the support you have received today please consider leaving us a review on ThemeForest.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Kieran_SQ]

Hi,

If I understand you correctly you are having an issue with the background color of the like feature within rtMedia in the non hovered state. Please try the below CSS in your KLEO Child theme’ style.css or in Theme Options > General Settings > Scroll to: Quick CSS.

#buddypress .rtmedia-single-container .rtmedia-single-meta div.rtmedia-actions-before-comments>span button, #buddypress .rtmedia-single-container .rtmedia-single-meta div.rtmedia-actions-before-comments>span button.rtmedia-action-buttons {color: #ffffff !important;background-color: #000000;}

Please adjust the #ffffff (white text) and #000000 (black background) values to suit your needs. If you’re using caching locally you will need to clear your web cache and local cache (Ctrl+F5) to see any changes.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Hi,

Please update this ticket with the screenshots so I can look into this for you.

Thanks,

Kieran.

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[Kieran_SQ]

Hi,

Thanks for reaching out and sorry to hear you’re missing some files. I have attached the files below you can reupload them via Media > Add New, this will give the files of a path of /wp-content/uploads/2017/09/ so you’ll want edit the page where they appear and reselect them via the media picker.

Thanks,

Kieran.

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

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[Kieran_SQ]

Hi,

I have logged in under that account and I can now see the issue, the below CSS should fix the issue. Please add this to either your child theme’s style.css or to Theme Options > Quick CSS.

.ticket_list {min-height: 200px !important;}

The button is always there but due to the appear animation and it being exactly the right height it is not always displaying. This CSS shortens the minimum height and causes the button to display on the screen without any scrolling.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[Kieran_SQ]

Not marked as solution

[Kieran_SQ]

Hi,

I added the below CSS to Appearance > Theme Options > Scroll to: Quick CSS, this removes any and all padding from the main content area. Please press Ctrl + F5 to see changes.

.page-id-9810 .main-content.container-fluid {padding: 0px !important;margin: 0px !important;}

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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